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“never again with doubletree”

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DoubleTree by Hilton Bend
Ranked #8 of 44 Hotels in Bend
Certificate of Excellence
GreenLeadersBronze level
portland, United States
1 review
“never again with doubletree”
Reviewed 14 July 2014

the only part of the experience that was a positive (aside from a comfortable bed) was the check out person who was able to explain why the touted Iip-out process hadn't yet been programmed into the system. Poorly designed room with furniture that seemed mismatched. Never found the light switches for the lights I wanted to use. A bar of; soap and one towel for each of the separate shower/shave facilities. I've had better accomodations at lesser touted motels.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brent N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tominbend, General Manager at DoubleTree by Hilton Bend, responded to this review, 4 August 2014
We appreciate your ideas to make our hotel even better. Thank you for your business
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

512 reviews from our community

Traveller rating
    288
    156
    47
    13
    8
See reviews for
133
154
17
149
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
surrey, british columbia
Level 6 Contributor
144 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 336 helpful votes
Reviewed 8 July 2014

I stayed at the DoubleTree by Hilton in Bend, Oregon, for one night (July 2, 2014) while on a motorcycle trip through the North Western States. The location of the DoubleTree by Hilton is excellent, and you can walk to everything in Old Town Bend.

When staying in Bend, one has to remember that the town has really thrived off of the tourist industry, yet strangely, accommodation in the Old Town is hard to come by. The DoubleTree by Hilton takes advantage of this fact, with a rate of $179.55 plus $17.96 in fees and taxes (total cost of $197.51) for a single basic king room on the AAA rate.

I found my room (134) to be clean and the bed comfortable. Linens and towels were of average quality, and the washroom was basic, but acceptable. The furnishings were appropriate to the DoubleTree by Hilton brand; but remember, this is a motor lodge, not a five star hotel.

On a scale of 1 to 10, where 1 is terrible and 10 is excellent, I give the DoubleTree by Hilton in Bend, Oregon a solid 7.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tominbend, General Manager at DoubleTree by Hilton Bend, responded to this review, 4 August 2014
Thank you for your business and feedback, come see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, United States
1 review
Reviewed 5 July 2014

Do yourself a favor and treat yourself the DoubleTree in Bend. From the moment I walked in the door I felt as though I were visiting good friends. Everyone treated me great even though I was only staying for one night on business. Being able to walk out the side door and right into downtown was perfect to take in the local scene without having to worry about driving anywhere. One of my favorite hotels in the country.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tominbend, General Manager at DoubleTree by Hilton Bend, responded to this review, 4 August 2014
Can't begin to tell you how much your feedback means to us. Thank you for choosing the DoubleTree, please come see us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ligonier, Pennsylvania
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2014

Make sure you get a reservation in advance as hotels in Bend book fast in the summer. The staff was friendly and accommodating. The room was nice and clean. Great location! My only complaint would be that if your paying upwards of 250 a night they should comp the breakfast. They charge around 10 dollars for an average to nicer breakfast spread. But if you only eat a small portions its a rip off!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank JTLigonier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tominbend, General Manager at DoubleTree by Hilton Bend, responded to this review, 4 August 2014
Thank you for your business.. We appreciate your feedback and have shared your comments with our breakfast department. Comments such as yours, help us to be a better hotel. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lebanon, Oregon, United States
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 July 2014

This is a nice hotel near downtown Bend, OR. The grounds and appearance are nice. Parking is a bit scarce, not many spots for such a big hotel. Our room met all of our standards. It was clean, large, and modernly updated. The beds were comfortable. I liked the large vanity. We had a microwave and fridge. There was a sofa which is nice. We had a quiet room on the 2nd floor even though we requested the 3rd floor when we booked. Wi fi worked well. The indoor pool was nice. The front desk people were very nice and accommodating. I found this hotel a bit pricey at $149 a night. We prefer to stay around $100. We were with a girls softball team so it wasn't our choice. No continental breakfast was a downside, especially at the rate we paid. they offer a breakfast for $9.95 that is more of a continental breakfast.

Room Tip: Upper level room for a quiet experience
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tominbend, General Manager at DoubleTree by Hilton Bend, responded to this review, 4 August 2014
Thank you for choosing the DoubleTree by Hilton Bend, we appreciate your business and look forward to serving you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richland, United States
1 review
Reviewed 30 June 2014

The Double Tree helped us when weather changed our travel plans. We arrived a day early for our reservation. The type room we wanted was not available, so they put us in a better room at no added cost. The location is ideal for downtown Bend - so much within easy walking distance. Staff were very helpful, and the room was great.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tominbend, General Manager at DoubleTree by Hilton Bend, responded to this review, 4 August 2014
We thank you for your feedback. Very pleased to hear you enjoyed your stay, and the upgraded room worked out for you. Please come see us in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, United States
2 reviews
Reviewed 28 June 2014

Great accommodations and location. Old historic downtown Bend is an easy walk from the hotel. Plenty of restaurants and shops there. Hotel is clean, quiet, spacious and contains comforting amenities for the road-weary traveler.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tominbend, General Manager at DoubleTree by Hilton Bend, responded to this review, 4 August 2014
Thank you for choosing the DoubleTree while in Bend, we appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Bend

Property: DoubleTree by Hilton Bend
Address: 300 NW Franklin Ave, Bend, OR 97703-2804
Phone Number:
Region: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Bend
#4 Green Hotel in Bend
#5 Family Hotel in Bend
#5 Romantic Hotel in Bend
Price Range (Based on Average Rates): £££
Hotel Class:3 star — DoubleTree by Hilton Bend 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Phoenix Inn - Bend Hotel Bend
Phoenix Hotel Bend

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