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“not pleased”

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Shilo Inn Suites Hotel - Bend
Ranked #23 of 44 Hotels in Bend
Reviewed 22 September 2013

We booked into the Shilo beacause it looked cleaned and updated. That is not the case. We had a room that had last been updated in 1988. The chairs and windows were also filthy. I would run not walk away from this hotel.

  • Stayed: September 2013, travelled with friends
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Thank Brenda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded 26 September 2013

Brenda O,

I am sorry to hear that you did not enjoy your stay with us. We do have a mix of updated and older rooms on property, but the furniture is maintained and cleaned regularly.

Sincerely,

Kevin Coelsch
General Manager

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427 - 433 of 735 reviews

Reviewed 21 September 2013

We were so pleased with this hotel. We had a king size room overlooking the river. The room was extremely clean and so large with a full size kitchen. The breakfast buffet had many items to chose from and was very tasty. The price was reasonable and staff friendly.

  • Stayed: September 2013, travelled as a couple
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Thank dcupp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded 26 September 2013

Dcupp,

It is great to hear that you were pleased with your stay. We have a large variety of rooms on the property and many overlook the Deschutes River. This is a great time of year for wildlife along the river. I will pass your nice comment along to the staff.

Sincerely,

Kevin Coelsch
General Manager

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Reviewed 21 September 2013 via mobile

I spent three days at this inn and wasn't really a place to spend a lot it time in. The room was dark, even with the lights on but fairly clean. Access from the parking lot to the room wasn't easy. The housekeeping service was very friendly.

  • Stayed: September 2013
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Thank MaBriz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded 26 September 2013

MaBriz,

Thank you for commenting on your stay. We are working on getting some updates completed. Please come back and give us a try the next time you are in Bend.

Sincerely,

Kevin Coelsch
General Manager

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Reviewed 17 September 2013

Me and my Family always stop in Bend on our way to California for our yearly trip. we don't always have to necessarily stop in Bend but we make it a point. Not only is Bend great (especially during the Summer), but The Shilo is one of our favorite places to stay anywhere. The hotel is a bit aged but we always feel so welcome when we are there. Our last visit we extended our stay just because we were having such a great time. We literally went out our back door and put our fishing poles in the beautiful Deschutes river. The first night we were there we booked a king with a view of the river and because we extended our stay we decided to upgrade to a king Jacuzzi river view. We expected to have to pay another $70+ for the upgrade, but the nice ladies at the front desk upgraded just for another $20. We were quit surprised considering the last hotel ( Best Western ) we were at charged us $75 to upgrade. The staff are all so accommodating, they all go out of there way to satisfy our needs and make you feel welcome. The property is well maintained. We see tons of dogs but never see any mess from them, That goes for the ducks as well. Every guest gets a free hot buffet breakfast daily and the breakfast has plenty of hot and cold choices. We ate at the lounge for dinner and redeemed our free drink voucher we got when we checked in. the food was great and Scott (I think his name is) was just hilarious. Very easy to interact with him. Like I said we make it a point to stop here and will continue to. See you next year Shilo!

Room Tip: get a river view room in the 500 building!
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  • Stayed: August 2013, travelled with family
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1  Thank Henry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded 26 September 2013

Henry P,

Thank you for stopping by and staying with us again this year. It sounds like you had a great time. I hope you were able to catch a few fish during your stay. I will be sure to let the staff know about your nice comments.

Sincerely,

Kevin Coelsch
General Manager

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Reviewed 14 September 2013

Ambiance of river view was great, however, the Queen size bed needed to be replaced a year or two prior to our stay. Only two pillows provided, leaking sink in the bathroom..........limited cable tv choices..........

Room Tip: stay next door at the Riverhouse if you can get a river view room
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  • Stayed: September 2013, travelled as a couple
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Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded 26 September 2013

Charles S,

Thank you for taking the time to review your stay. It is always good to hear what guests liked or disliked about their stay. I am sorry that you did not find the bed to your liking. We do replace mattresses regularly and do provide extra pillows upon request. We also have a maintenance person on site 24 hours a day to repair any problems that may occur.

Sincerely,

Kevin Coelsch
General Manager

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Reviewed 13 September 2013

We were here for four nights with a large group of people, and I have to say that there was really nothing wrong at all. The staff were all friendly, the breakfast buffet was quite good, the rooms were (reasonably) clean and the services were all adequate. In fact, that is a great word to describe the experience...adequate. But while I can offer no reason for you not to stay here, I would personally probably say 'been there, done that' and look for another place.

Stayed: September 2013, travelled as a couple
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded 26 September 2013

Steve M,

Thank you for choosing the Shilo Inn when you were in Bend. It is nice to hear what you thought of your stay. Please do come again and give the Shilo Inn another try.

Sincerely,

Kevin Coelsch
General Manager

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Reviewed 13 September 2013

After reading a few reviews we were somewhat apprehensive about staying at Shilo Inn Bend.. We arrive at 2.00pm and the young lady on reception could not have been more pleasant. Although her computer seemed to be on the blink we were checked in quickly and found our room was pristine with lots of space, modern clean amenities and the river view..beds were comfortable, carpets modern and clean, both rooms spotless, we will definitely look for Shilo Inns on our next visit. Breakfast was adequate choices of hot or cold buffet, staff on checkout were extremely pleasant, great location, great surroundings and easy to find, a credit to the manager in our opinion. We both travel regularly and extensively here in USA, ASIA,EUROPE, please take it from me I write exactly what I see and experience, Shilo Inn at Bend was great value for us.

Room Tip: Block 500 river view two queen beds.
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  • Stayed: September 2013, travelled as a couple
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Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Bend, responded to this reviewResponded 26 September 2013

David L,

Thank you for telling us about your stay. I will pass on your comments to the staff. Please come back and see us on your next trip to Bend.

Sincerely,

Kevin Coelsch
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shilo Inn Suites Hotel - Bend

Address: 3105 NE O B Riley Rd, Bend, OR 97703-7523
Region: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 44 Hotels in Bend
Price Range: £73 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Shilo Inn Suites Hotel - Bend 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
Shilo Inn Suites Hotel - Bend is nestled on the banks of the scenic Deschutes River and is ideally located in the heart of Central Oregon with its wide variety of indoor and outdoor attractions. With 151 beautifully designed rooms, this full service hotel is ideal for the leisure and business traveler. Mt. Bachelor and public golf courses are nearby. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Hotel Bend
Shilo Inn Bend
Bend Shilo Inn

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