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“Pleasant Surprise”

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Hilton Garden Inn Bend
Ranked #7 of 44 Hotels in Bend
Certificate of Excellence
GreenLeadersSilver level
Reviewed 30 September 2012

We recently stayed at this property and found the experience gratifying. The hotel is somewhat off the beaten path, providing peace and quiet from the freeway traffic noise. The check-in experience was good, although the computer had allocated two rooms to me which was quickly rectified.
We checked into our room which was nicely appointed and very modern. I actually had a problem with the TV and contacted the front desk. The front desk sent up a maintenance person who arrived within minutes. In the meantime I jiggled a couple of wires and found a loose connection and fixed the issue.
We went downstair for dinner. Everytime we went by someone who worked in the hotel, they smiled and asked us how we were and told us to enjoy our stay. That doesn't happen very often.
The restaurant staff smiled and engaged with us in a very friendly manner.
Overall experience was very good and would recommend this hotel to travellers.

  • Stayed: September 2012, travelled with family
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Thank freewilly163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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710 - 716 of 863 reviews

Reviewed 29 September 2012

If you look at the negative reviews you might notice they're all pretty old. I'm assuming the place was renovated; everything looked pretty new. The lobby is extremely attractive as was my room. Very roomy and well appointed. Just up the hill (walking distance) from the restaurant and shopping area. They have a lobby bar which serves beer and wine. I would definitely choose this place again. (Front desk maybe a little understaffed though?)

  • Stayed: September 2012, travelled solo
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Thank NotTooFussySC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012

We stayed 4 nights in a very spacious suite, room 202, with a private balcony about 8x8 that easily contained a table and four chairs. The furnishings and carpeting all appear new, and were in a sophisticated nuetral palette that was very attractive. The kitchen has only a mini fridge and microwave, but does have a sink and counter and cupboards. The separate reasonably spacious bedroom had it's own flat screen tv and temperature control. The bedding was first rate and the mattress very comfortable. Our room was on the end with a big window in the bedroom that did open, but cooking smells from the restaurant downstairs meant we left the window closed. We did hear freight trains in the distance at night, so light sleepers might be annoyed, but I suspect all hotels in Bend may hear the trains, as the tracks seem to circle outside of the town. The view of the river is rather distant, and not what I imagined at all. Our view was almost 100% obscured by the smokestacks in the repurposed all mill below the hill, that marks the upscale and very convenient Old Mill District shops and restaurants. It was disappointing initially, but interesting in it's own way. The restaurant is average at best, especially for vegans and vegetarians. Canned fruit for breakfast buffet, no non-diary milk choices, and oatmeal served with fruit cut up days and days ago, that had turned sour. (it was replaced with apologies with truly fresh strawberries, but with canned blueberries!) The restaurant is open to the lobby, so the smell of bacon permeates the main floor as you exit elevator. Swimmers do leave puddles of water at elevator doors. Still location above Old Mill is very convenient and the rooms are first rate. We had a group rate of $149 for Leadman race, as this was race hotel, but nothing was done for the athletes, not even coffee available before our shuttles that left at 4:30 a.m. Directions from front desk staff were as good as from a concierge, and they were exceedingly amenable to special requests, like U.P.S. Shipping.

Room Tip: Ask for upper floor on the opposite end of the hotel from the restaurant for better views, possibly...
  • Stayed: September 2012, travelled as a couple
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Thank e j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2012

We went for a weekend stay as a jumping off point to visit Crater Lake. The rooms are very clean and comfortable. The pool and hot tub are well maintained and comfortable. Access to the shops and restaurants along Powerhouse Drive is within an easy walk. At night, there happened to be bands playing nearby the river, which can make the rooms noisy. The hotel was full while we were there and we heard absolutely no noise from the adjacent rooms. The only noise was from outside the hotel. We had a 3rd floor room overlooking the river. Very nice view!

Room Tip: Try for a 3rd floor room overlooking the river.
  • Stayed: September 2012, travelled as a couple
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Thank Russ P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2012

Very nice Hilton with the American Grill inside. The Grill has a bar with a small menu and reasonable prices. The Hilton is located within walking distance to the Old Mill District with several shops and restuarants. The pool and hot tub are open 24 hours. Very nice, clean, comfortable, quiet, and safe location. Get a Deshutes River view if you can. Paved walking/biking paths available right out of the hotel down to the river. Paths run along both sides of the river. Lots of paddle boarders and kayaks floating down with the ducks and geese. I would definitly stay here again.

Room Tip: Try and get a Deshutes River view.
  • Stayed: September 2012, travelled as a couple
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Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2012

This is a exceptionally nice Garden Inn. The lobby is decorated with fine woods and has space and furnishing for business or pleasure uses. Room decor, condition and cleanliness were outstanding. Nice location next to a pleasant shopping mall in the Old Mill District. Several good restaurants are located within walking distance in the mall. Staff members we dealt with at HGI were very nice and extremely helpful. Definitely recommended for a comfortable stay off the beaten downtown path. Not a drive-by stop as you have to know the address to find the place if you are not familiar with Bend.

Room Tip: Request a river view room and balcony. Higher floors provide nice views although ours was impacted...
  • Stayed: September 2012, travelled as a couple
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Thank WilliamS404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

This is an existing hotel that was converted to a Garden Inn. The rooms are large and ours had a river view and two bedrooms. Last time we stayed we had a spa tub with it's own TV. The staff was great and, while there were plenty of good restaurants in walking distance, we had good breakfasts and a good dinner in the hotel dining room. Would definitely recommend and stay there again

Room Tip: Ask for river view w balcony, or a spa tub
  • Stayed: September 2012, travelled as a couple
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Thank Earl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Bend

Address: 425 SW Bluff Dr, Bend, OR 97702-1367 (Formerly Ameritel Inn Bend)
Phone Number:
Region: United States > Oregon > Central Oregon > Bend
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Bend
#2 Romantic Hotel in Bend
#2 Family Hotel in Bend
#3 Green Hotel in Bend
Price Range: £100 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Bend 3*
Number of rooms: 96
Official Description (provided by the hotel):
Hilton Garden Inn Bend is a business-friendly hotel located in Bend, close to Old Mill District, Les Schwab Amphitheater, and Deschutes Brewery. Free WiFi and parking. Nearby points of interest also include Tower Theater and Drake Park. Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This 3-star property has a 24-hour business center and offers small meeting rooms. Complimentary wireless and wired high-speed Internet access is available in public areas. This Bend property has 191 square meters of event space consisting of conference/meeting rooms. Room service is available. The hotel offers a made-to-order breakfast. Guest parking is complimentary. Additional property amenities include ski storage, laundry facilities, and express check-out. 96 air-conditioned guestrooms at Hilton Garden Inn Bend feature complimentary weekday newspapers and windows that open. Accommodations offer city, river, or mountain views. Beds come with signature bedding. Accommodations include refrigerators and microwaves. Bathrooms feature shower/tub combinations and hair dryers. Wired high-speed and wireless Internet access is complimentary. In addition to desks, guestrooms offer free local calls (restrictions may apply). Televisions have premium cable channels. Rooms also include blackout drapes/curtains, electronic check-out, and irons/ironing boards. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. Housekeeping is available daily. ... more   less 
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Also Known As:
Ameritel Inn Bend Hotel Bend
Ameritel Hotel Bend
Bend Ameritel Hotel

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