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Hilton Garden Inn Bend
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Reviews (918)
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Show reviews that mention
All reviewsold millgreat locationthe rivergreg's grillmill districtshopping areamovie theatercookieswalking distancegreat place to staybusiness centerles schwabhotel is locatedthird floorfront desk staffking roomnice stay
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536 - 541 of 918 reviews
Reviewed 27 August 2014

This hotel was outstanding in every way except for the rollout couch. Aside from the couch the bed in the bedroom was great. The room and the hotel was great. The hotel staff was excellent regardless of the shift.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

Hotel lost our reservation made 20 days in advance for a specific room with a view of the mountains and 2 queen beds. Manager did get us a room with a parking lot view and a king bed...for the SAME PRICE. While we appreciated getting a room at this location it would seem since the Hotel staff made an error the inferior view room should have had a discount. We will be back, but this was not a great experience.

  • Stayed: August 2014, travelled with friends
    • Value
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Review collected in partnership with Hilton Garden Inn
1  Thank Lesli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

I am appalled by the customer service at the property, especially that of the General Manager. Spiders in the bed, three guestrooms in 2 days, housekeeping telling us we had to get out of the room so they could clean. Seriously?

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Hilary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

We were only in Bend for one night and my husband is a Hilton HHonors Gold so we redeemed some points for the stay. Check in was quick and the clerk was very friendly and personable. The complimentary citrus water and granola bars in the lobby were much appreciated since we were checking in after a long hike. We received an upgraded room with a view of the Old Mill and river area, two bottles of water and full breakfast the next day. The room was well appointed and comfortable and breakfast quality and service was perfectly fine - it was a Monday morning so it wasn't that busy and we didn't have the service issues that others have pointed out. All in all would stay here again though a new Hampton Inn is opening soon in the area so may try that one next time.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
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Thank mrd4430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

If it wasn't for the location of this hotel I wouldn't stay here as it is quite pricey. But if you are attending an event at the Old Mill this is the only hotel available within a decent walking distance. I love that you can walk to find shopping, movies and places to eat. We didn't eat in the hotel as it doesn't come with the price of the room and last time the food was awful, so I wish the Old Mill would offer a breakfast spot other than just the coffee house.

My husband did enjoy the morning coffee available in the lobby for free as well as the afternoon oatmeal bars. I'm gluten/dairy free, so no snacks available for me. But I did get some nice citrus water.

The room is large and had nice amenities such as a microwave, fridge and a K-Cup coffee pot. The bathroom was well appointed with towels and toiletries.

The wi-fi worked great. Never a problem getting parking when we decided to venture into Bend for breakfast or a late night snack. Most of the places in the Old Mill close early.

We had a river view room and it was fun to watch people coming and going to the nearby amphitheater.

Overall, based on location this is a great hotel, but expect to pay for it. And book early if you are attending an event because this hotel does fill up.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank plaidbagel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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