I was the club leader for a group of 30 skiers here at the end of March 2013. The positives were that the rooms were large and had comfortable beds and that it was a great breakfast buffet. But the negatives would keep me from returning to this property.
Originally I was in a 2nd floor fireplace room across the river. It was laid out VERY poorly - if you used the murphy bed you couldn't walk around the room. There were also numerous steps and winding hallways to get to the room and a bit of a walk to get to the facilities on the other side including breakfast and the group shuttle bus to the mountain - we requested and received a 1st floor room in the main lodge area after one day.
As a group that came by bus from the airport we were dependent on the shuttle service from the hotel to get anywhere - and it was less than satisfactory. We waited over 45 minutes to an hour with multiple calls to be picked up from the mountain shiuttle stop and downtown - a mere 3-5 minute drive away. You couldn't walk to anything since the hotel was along a highway. Rooms were a bit worn. There are no elevators so you need to drag your luggage up stairs if you have a second floor room. Help is VERY spotty. You had to go across the long parking area to get to the dining area or small outdoor hot tub. Crossings Steakhouse is overpriced, and while the bartender was friendly - they closed up by 10 pm and there was no common area for the group to gather other than the bar. The most dissapointing thing was how we were treated on the departure. I had several conversations with the manager and he promised luggage assistance to get our bags and gear up the steep driveway to our bus on departure morning if we stacked it outside the lower building. That morning the van driver refused to move a single item and the front desk staff said the manager was not available and that it wasn't in our contract to move the luggage. I wasn't able to even eat breakfast as now I had to drag suitcases up the hill with the help of some of the group so we could make our departure to the airport. This lefta sour taste for me on this property. I advised our vendor that groups would be better suited to stay in town, in a newer property with elevators and walking distance to shops, bars, and restaurants.
I see the manager responds to all the reviews - wish he had responded when we needed him on our departure day.
- Official Description (provided by the hotel):
- The beautiful Deschutes River runs through the property and has recently completed $10 million dollar renovation in 2016. Our spacious guest rooms and suites have river or property views. A great location with just minutes from downtown Bend. Relax in our indoor and outdoor pools and hot tub or stroll along our scenic river trail. You can even fish for trout right outside your room. At night, cozy up in your spacious accommodation and order room service. Indulge at Currents, our restaurant featuring unique Pacific Northwest cuisine and outdoor patio overlooking the Deschutes. ... more less
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- Also Known As:
- The Riverhouse Hotel Bend
- Riverhouse Hotel Bend
- Riverhouse Resort Bend