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“Mixed Experience”

Review of Country House 044

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Very good
17 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Black Butte Ranch, Central Oregon, Oregon

Reviews from our community

Very good - based on 17 reviews
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Reviews from our community

Date | Rating
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English first
English first
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English first
Will S
Albany, Oregon
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice decor; odd bathroom”
Reviewed 28 January 2015 for a stay in January 2015

We chose this rental because it had two bedrooms and two bathrooms - ideal for two couples. It was nicely decorated - rough pine walls and a gorgeous heated slate floor. The beds were comfortable, and the view was magnificent! The bathrooms - especially the upstairs - left something to be desired. The upstairs room was fitted into a long narrow space; as you walked into it, there was a small laundry area on one side, followed by a sink, and then toilet and shower side by side at the end. There was no door on this room, so no separation from the bedroom. In a manner of speaking, it was a 'drop your pants and back in' situation, as there was extremely little space on either side of the toilet. It made us wonder if code requirements are different for vacation homes. The downstairs bathroom was better, but the shower was quite narrow and the toilet seat was quite short. With all of the effort that went into the decor of the rest of the condo, it seems a little more thought could have been given to the arrangement of the bathrooms.
We ate at Robert's Pub on Saturday evening, and despite the fact that we ordered only three appetizers, they were wonderful to us. The food was also very good (evidently they have expanded their menu because the lodge restaurant is currently closed undergoing ADA upgrades).
One more complaint: the cancellation policy is quite harsh. The deposit was the entire cost of the stay, and it was collected in full 30 days before we visited. Had the weather prevented us from getting to the Ranch, the only refund would have been taxes and cleaning fee. It might be that their unofficial policy is to be more lenient if a guest encountered weather difficulties and wanted to rebook rather than cancel, but it would have soured me on staying there ever again if we had lost our money.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The view and Robert's Pub
Liked least: The bathrooms
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Jan 2015
Thank you for commenting and sharing your recent experience with us at Black Butte Ranch. We are glad you enjoyed the décor and beautiful views from this unit, as well as had an enjoyable experience over at Roberts Pub! We do understand that our cancellation policy is somewhat strict; however this is very comparable to other Property Management companies in our industry. We do try to recommend travel insurance as it is a great way to cover your trip in case of unexpected situations that may come up prior to arrival. We would be more than happy to offer some suggestions the next time you call in to book. Hope to have you stay with us again soon!
Best Regards,
Black Butte Ranch Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OR
Reviewed 19 September 2013 for a stay in August 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
OR
Reviewed 19 September 2013 for a stay in August 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Roseville
Reviewed 7 August 2013 for a stay in July 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
7 Aug 2013
Thank you for your review on the home and informing us of the broken blind, we are working on getting that fixed. Air-conditioning is not an amenity that is available in Country House 044 as noted on our website.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
WA
Reviewed 13 March 2013 for a stay in February 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Salem
Reviewed 1 November 2012 for a stay in September 2012

Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
California
Reviewed 15 October 2012 for a stay in September 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
15 Oct 2012
Mark & Diane,

We are happy to hear that you had a good stay at the Ranch and I agree 100% that you cannot beat the views from our Country House Condos. I am happy to inform you that the homeowners have replaced the beds since you last stayed in the unit with one king and another queen. We would love to have you back at the Ranch to enjoy the recent upgrades.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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