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“Perfect!”

Review of Lodge Room 016

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Overview
Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 2
Black Butte Ranch, Central Oregon, Oregon

Reviews from our community

Poor - based on 11 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Mondained
1 review
“For all the hype online, very disappointed”
Reviewed 12 July 2016 for a stay in July 2016

Room was small;bathroom tiny, shower small ;shower door doesn't latch;mattress needs to be replaced;mattress pad a nightmare;room needs another chair;heat fan too loud; patio claustrophobic with 6 foot walls. Room not cleaned in the 4 days we were there. Had to call twice for dry clean towels and to have
trash picked up. Best experience was having Officer Schulz assist us when we arrived at 1 am. We were told drive up window would be available but it was closed. Ranch property is beautiful and food was good at Lakeside.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol F
Rome, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nothing worked in unit 19 of the Lodge condo”
Reviewed 20 September 2015 for a stay in September 2015

This room needs everything. The key did not work in the door so maintenance had to open the door each time. Wi Fi totally unavailable and closed captioning on the TV would not work. The phone in the room only worked once and then went dead for the rest of the stay. The drapes are falling off the windows and the couch is threadbare. The room I refer to is Lodge room 19. Typically the site for room 19 doesn't work either and as I also paid for a friend to stay in 16 that is the one I am responding in. The only thing making this stay tolerable was Kimball of the maintenance dept who finally got everything working late on the last day except the phone.

Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Sep 2015
Thank you so much for taking the time to reach out to us. It is important that all of our guests enjoy their stay. I do apologize that there were some issues with the door, Wi-Fi, phone, and blinds in this unit, without feedback such as this we are unable to make the necessary changes to any of the units we rent out. We do try to make sure that any requests are taken care of during your stay. On behalf of the staff here at Black Butte Ranch, we do apologize for the inconvenience and would love to have you stay with us again. We hope you reach out to us with any further questions or concerns.

Take care,
Black Butte Ranch Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OR
Reviewed 6 March 2013 for a stay in February 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway People with disabilities
Older travelers Luxury-minded travelers
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Troutdale Oregon
Reviewed 16 October 2012 for a stay in September 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
eugene
Reviewed 20 September 2012 for a stay in September 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Portland
Reviewed 12 September 2012 for a stay in August 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FL
Reviewed 11 August 2012 for a stay in July 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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