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“The Black Butte Ranch gave us the honeymoon we...”

Review of Lodge Room 006

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Average
22 reviews
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Overview
Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 2
Black Butte Ranch, Central Oregon, Oregon

Reviews from our community

Average - based on 22 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
2dreamvac...
Lake Oswego, Oregon
1 review
“It was similar to renting a cave.”
Reviewed 12 September 2015 for a stay in September 2015

This particular property was furnished with garage sale finds, had dirty carpet, the outside patio area was not swept, nor were the table and chairs cleaned. They were covered in bird droppings with bottle caps beneath the table. We wanted another unit, but there was not much else available during our stay and were told, "Sorry, but it is the end of the season." Were we able to do it over again, we would stay at a private unit not rented out by the ranch. This is due to the poor housekeeping and the website showing the room nicer than it was as the only light in the room was from indoor lighting. The outdoor space had a six foot privacy fence around it with trees forming a canopy so almost no light came inside - cave like. Also, Kat, reservation agent, told us we could get into the room early if it were ready when we arrived and even though it was ready we were not called until after 4:15 by Ashley, receptionist, to say that it was ready. There is a big disconnect between the front desk, the reservation agent and housekeeping which needs to be fixed. Also, the broom we requested to be delivered to us so that we could sweep up the back patio was delivered at 10:03 pm on the second day of our visit - absolutely ridiculous. Needless to say, my recommendation is not to rent this unit.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: The new lodge pool.
Liked least: The condition of the room.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Sep 2015
We do apologize that you were not pleased this unit. We value each of our guests and our staff does their very best to accommodate each request and take care of any issues while you are staying at Black Butte. We hope that you would give us another chance as we do have other more updated and newly renovated units in our rental pool.
Best Regards,
Black Butte Ranch Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sweet Home
Reviewed 17 September 2013 for a stay in August 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway People with disabilities
Older travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Corvallis
Reviewed 18 August 2013 for a stay in June 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
eugene
Reviewed 15 August 2013 for a stay in July 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway People with disabilities
Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Seattle
Reviewed 20 July 2012 for a stay in June 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
or
Reviewed 28 June 2012 for a stay in May 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Older travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nv.
Reviewed 19 June 2012 for a stay in May 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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