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“Stay At Your Own Risk” 2 of 5 bubbles
Review of Portside Suites

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Portside Suites
Eugene, OR
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Stay At Your Own Risk”
2 of 5 bubbles Reviewed 11 April 2008

The rooms are very nice, though the view is disappointing and doesn't live up to the website's description. Even in the upstairs room there wasn't a view of much of the ocean, and I never could spot the river that there was supposedly a view of. At $130 a night off-season this was neither the best nor worst deal, but the room was so nice and the spa so enjoyable it felt worth it.

UNTIL. The next morning we went out for breakfast. After being gone for about an hour we returned to our room to find that a $65.00 bottle of perfume we'd had on the bedside table was now missing. We searched the room high and low even though there was nowhere for it to have gone, then went down to the desk to talk to the person working, who turned out to be the manager, who did not seem at all concerned that this item had gone missing while we were at breakfast and they'd been through housekeeping. She said she'd talk to the housekeeper and get back to us. She never did so we went back down, told her we'd be leaving for a few hours and that if it turned up could they please just put it back in the room. Of course, when we returned it was not back in the room. The manager had left early, leaving the high school housekeeper who'd been working there 2 months in charge of the front desk. The manager had also left a full page nasty letter for the next person on shift saying our room had been trashed and they hadn't even gone into the bedroom and "she didn't know what we wanted." We took the other person up to our room to show her that it was not in fact trashed, and since the spa towels had been changed and the blind NEXT TO THE TABLE WHERE THE PERFUME WAS had been opened when we left it closed that obviously they'd been in the bedroom and within a foot of the bottle of perfume. We were told that opening the blinds was something the manager tended to do when she cleans rooms.

Eventually I was able to speak to the owner, who was very nice, but promised to get to the bottom of it and never did. I received one more call where he said he'd like to look through the room again but it was in use and that he'd call me back after that to come to some resolution. He never called back.

While this was not an extremely high priced item, it was not cheap either, and all in all, having to deal with the experience of having personal items disappear from your room while you're on vacation is not pleasant. You feel somewhat violated and it puts a damper on relaxing and enjoying yourself.

So the stay at Portside Suites cost an extra $65 over the $265 we already paid for 2 nights, and while some of the staff and the owner were pleasant, the manager was unprofessional and uncaring and all in all the stay was highly disappointing. We obviously won't be going back, and will be strongly warning anyone against staying here.

  • Liked — The Spa In The Room
  • Disliked — Having personal items disappear from the room, lack of a good ocean view
  • Stayed March 2008, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank ortraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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71 reviews from our community

Traveller rating
    41
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    2
    3
    4
See reviews for
14
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6
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
jacksonville, oregon
1 review
5 of 5 bubbles Reviewed 27 March 2008

My wife and I discovered this gem of a place a couple of years back, when I took her to the coast for a romantic getaway. It is down in the harbor, albeit not on the water, and every room has an ocean view. We have stayed in five different rooms so far, each having similar decor, but all offer something different. In mid March we stayed in the Harbor Lights room, which is on the upper floor, but has a gas fireplace in the master bedroom. Very cool and romantic. We stayed at the Best Western before this place, but after we found this, we only stay here. The rooms are huge, everything is clean and well appointed. Could not recommend highly enough

  • Liked — What you get for your money.
  • Disliked — Not as much ocean sound as Best Western
  • Stayed March 2008
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank tacticaldreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redding,ca
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 June 2007

we weren't willing to pay best western in brookings over
169.00 for their basic room (our best western card didn't
do anything to drop the price), so we drove down the road
and stopped at portside suites. their summer price for a
suite was 130.00, but with aaa discount it dropped the price
to 117.00. this place is very nice!! seperate bedroom with
huge comfy bed and seperate television from the living room.
the living room has a bar island set up where guests can
sit and be served with microwave, coffe maker,small
refrigerator and some dishes.
and on top of all of that, the employees were very nice!

  • Liked — price and quality
  • Disliked — not right on the ocean, has a filtered view
  • Stayed May 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank tkingredding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portside Suites

Property: Portside Suites
Address: 16219 Lower Harbor Rd, P.O. Box 2187, Brookings, OR 97415-8301
Region: United States > Oregon > Oregon Coast > Brookings
Hotel Style:
Ranked #1 of 9 Speciality Lodging in Brookings
Price Range (Based on Average Rates): £
Number of rooms: 12

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