We just attended a wedding at the Willows where we also had booked the entire inn for Saturday night. It was indeed a beautiful setting, and the wedding was amazing. However, from the time we came in on Saturday morning to begin setting up, until we left on Sunday morning, our hosts, Sandy and Joe, were nothing short of unhospitable. The bride and groom had discussed plans months in advance with them, including the fact that guests staying there could check in early (10 am)on the day of the wedding. However, when someone tried to do that a little after 10 am, they were informed by Joe that check in was at 2 and that they couldn't allow people early because they would "lose control of the house." Sandy was who had said this was okay, but was mysteriously unavailable until afternoon, because she was taking a nap (??). Keeping in mind that the wedding was at three that afternoon. Joe finally let people check in early after it was pointed out that Sandy had said they could, but only after sending guests away (with a small baby), and quite rudely also. While the wedding guests were mostly unaware throughout the day of the drama going on, select family members were busy putting out fires that our hosts deemed unacceptable. I agree with Chris's review, that we were treated like children who needed constant nagging, with less than loving parents! Breakfast the next morning, while delicious, was lukewarm at best (Eggs Benedict) and our hostess made an appearance only to walk through while we were eating, but not to talk or welcome. Coffee was not available until 8:00 and when asked for sugar (it was not out) by a guest, it was treated as a majorly inconvenient request. I would not recommend nor ever stay at the Willows again. I would also suggest that Sandy and Joe consider another business, one that dosn't require positive personal interactions with their clients. In closing, beautiful place, terrible customer service.
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