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Reviewed 27 June 2018

I will never go back to Pacific city and have already canceled future reservations there. There is no proper maintenance of this facility and many sites unfit for a camper. Entire section without power and staff said ever spot had electricity and water.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with this hotel
Thank nikki9840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EncoreThousandTrails, Guest Relations Manager at Pacific City RV & Camping Resort, responded to this reviewResponded 28 June 2018

Thank you for your comments, nikki9840.

We continue to strive to provide a great customer experience for all our guests. We apologize for any inconveniences.

Your comments will be shared with our management so that we can work to improve our resort and the experience of future guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

This park as well as most of the others in thousand trails neglect to clean the toilets on a daily basis. They randomly close amenities without communication to guests with no visible reason. There appear to be very few employees.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EncoreThousandTrails, Guest Relations Manager at Pacific City RV & Camping Resort, responded to this reviewResponded 28 June 2018

Dear racsan4321,

Thank you for completing our customer feedback survey after your visit at Pacific City RV & Camping Resort.

We regret you did not have a good experience during your most recent stay and apologize for any inconveniences.

We are sorry our bathroom facilities did not meet your expectations. Although our housekeeping team tries to clean the bathrooms as often as possible, your comments will be shared with them to ensure we are maintaining a balance that meets everyone’s needs.

Thank you again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Need lots of improvements!!! Lots of trash around, dirty bathrooms. The pool is filthy and the hot tub is filthy as well! To many things closed. They didn't pick our white papers in the mail boxes with our information on them which anyone could get a hold of. Won't be back !!!

  • Stayed: June 2018, travelled with family
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lesamdennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EncoreThousandTrails, Guest Relations Manager at Pacific City RV & Camping Resort, responded to this reviewResponded 28 June 2018

Thank you for your comments, lesamdennis.

We continue to strive to provide a great customer experience for all our guests. We apologize for any inconveniences.

Your feedback will be shared with our team so that we can work to improve our resort and the experience of future guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Was not impressed, nothing worked everything was closed.. not much to do. Kids are not huge swimmers, and thats all they really could do, there were no scheduled activities like it states on the bonus side of this location. The bathrooms were out of order, and no where else we could go, with my handicapped father, really was so dissapointed in our stay.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
Thank kortnigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EncoreThousandTrails, Guest Relations Manager at Pacific City RV & Camping Resort, responded to this reviewResponded 28 June 2018

Dear kortnigirl,

Thanks for your review regarding your last stay at Pacific City RV & Camping Resort.

We regret your visit left you feeling disappointed.

We apologize for any inconveniences. Our guests are important to us and we want everyone to enjoy their stay at our campground. Our team continually strives to maintain a balance that meets everyone's needs.

Your comments will be shared with our on-site management team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

They finally paved some of the worst roads! New playground not open yet. Still working on water issues on the hill. Don't even think of getting a site with a sewer hookup! Very few of them and ALWAYS taken.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sundaydraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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