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“Pick this hotel; you won't regret :)”

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Comfort Suites Eugene
Ranked #15 of 34 Hotels in Eugene
GreenLeadersSilver level
Virginia
Level Contributor
128 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Pick this hotel; you won't regret :)”
Reviewed 28 March 2010

We have all good things to say about this hotel. We selected them from a brochure, and they gave us a great deal. The young girl (college student???) checking us in was fabulous. There were fresh cookies on a plate at check-in, and she gave us a great recommendation for a nice restaurant in town. We were pleased to find laundry facilities on-site. The rooms were very nice, very comfortable. The hotel appears very new. The breakfast was certainly adequate, and at check-out, the new person on duty gave us a great map to help get around Eugene and find the Wal-mart that we needed!!! haha

Comfort Suites, you get two thumbs up!

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kc-bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortEugene, Sales Director at Comfort Suites Eugene, responded to this review, 2 April 2010
Thank you very much for your GLORIOUS accolades. At the Comfort Suites~Eugene, we pride ourselves on treating each guest like a family member. It is the desire that our visitors arrive feeling like a well taken care of guest; but leave feeling like a new member of our hotels family.
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*Service is our business.
People are our purpose.
~Dustin Robillard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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350 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Arcata, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 March 2010

Service was courteous, room spacious, clean, and newly appointed; comfortable bed. Unexciting but adequate breakfast. Doors to rooms are heavy and tend to make a very loud crash when opened or closed. Our neighbors for some reason were going in and out constantly from 10pm until 3:00am which kept us from getting much sleep. Made multiple calls to the front desk, but they did nothing about it. Also, there's a buzzy fridge in every room and an enormous soda machine and ice maker in the center hall, resulting in a penetrating, throbbing hum that we found pretty irritating and certainly not sleep-inducing.

Recommended only if this sort of noise doesn't bother you.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pickycouple8261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this review, 30 June 2010
We are disappointed that your stay wasn't up to your expectations. Please understand that the doors we chose for our rooms, were chosen because they are made of solid wood. The design is such, as to keep out the noise from the hallways. They are very adequate at doing what they were designed to do. It is unfortunate that a few of your fellow guests were being discourteous and slamming their doors, and for that experience we are truly sorry. It is not, however, common for us to get complaints of that nature. I hope you do us the honor of stopping back in and perhaps letting us choose a more suitable room for your stay.

DP Robillard
~Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, CA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 January 2010

This was a very nice travel experience, from making reservations all the way through check out. All of the staff were responsive, professional and friendly. We enjoyed conveniences like free internet, fitness center, and business center. The room was stylish, comfortable and surprisingly quiet for being so close the the freeway. There were a few minor inconveniences like keys being deactivated a few times and the electronics on the aerobic equipment not working properly. Other than that everything was great. This was a good value and we'll be back.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Consumeray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this review, 13 July 2010
Thank you very much for taking the time to respond. It is our ghotel team that you praise when you say nice things and from all of us we reply, "Thank You".
We do apologize for the nuisance of the Key Cards. Their design is such, that their magnetism levels don't effect your personal credit cards and/or your cell phones, etc. However, we realize that it creates a burden when those things deactiveate the key cards. A helpful hinmt to preserving the integrity of your key cards is to always remember to keep them in the miniature envelope designed for them (this lessesns exposure to demagnetizing objects), and to avoid keeping them away from cell phones and/or other cards with magnetic strips on them.
Again, we thank you for your kind words. We hope that these little hints for the key cards makes your next stay even more pleasurable.

---
DPR
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Upper Left Coast
Level Contributor
113 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 438 helpful votes
Reviewed 13 December 2009

We booked this new Comfort Suites as soon as we learned the Civil War (UO-Oregon State) football game had been moved to a Thursday night ESPN broadcast and it would end to late to drive home. We usually stay at the Comfort Suites in Springfield, but its rates were high and they recommended this new property too us.

The rooms are clean, large and well furnished. The beds are very comfortable. They have new high-def TVs.

The hotel has a large indoor swimming pool with a hot tub and a sauna. It's like a mini-resort. The only drawback is its location on the first interchange south of Eugene. There's nothing else nearby except a Denny's about a quarter-mile down the hill (Trivia note - the Denny's was the filming location for the scene in Five Easy Pieces where Jack Nicholson tries to order toast.)

I want to especially recognize the service. The day of the game, they went out of their way to let us check in early so that we could drop our bags and get to the most crowded football game of the year (nearly 60,000). If they had insisted on their 3:00 pm checkpin policy, they would have had a jammed lobby at 11:00 at night with everyone trying to check-in at once. The next morning, they even kept the breakfast room open later to accommodate late risers. Simple decisions to be flexible and considerate make a huge difference to me. We'll stat here again!

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank umbrellaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortEugene, Dustin Robillard~Sales Director at Comfort Suites Eugene, responded to this review, 16 December 2009
Thank you so much for this glorious review. If we could use it as our press release statement we would. Once again, our goal is to make your stay feel exactly like it did. If there is EVER anything we can do to make your stay more comfortable, you need only ask.

DPR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
1 review
Reviewed 19 November 2009

this new hotel fo I-5 . I had to stop for one night. staff was very helpfull. every thing in the room was perfect. made my long day relexing. Warm cookies was great. \

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markyasf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortEugene, Dustin Robillard~Sales Director at Comfort Suites Eugene, responded to this review, 16 December 2009
we keep an, "Extra Mile" tucked away just for our guests so that we might walk it again and again for you. Y9our kind wrds make us work harder at making your stay as delighful as possible. The cookies are another example of how we say thank you for choosing us. Please, enjoy them guilt free every chance you get. You deserve the treat.

DPR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, CA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 November 2009

I've never stayed at a Comfort Suites before, so I didn't really know what to expect. This hotel was just perfect; easy to find, right off the freeway (not in the heart of Eugene but close enough), and very quiet. The staff was friendly and helpful. Our room was large and clean, the bed really comfortable. Breakfast was fine, and the exercise room, sauna, and jacuzzi were awesome. All in all, a great experience.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank unicorns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortEugene, Dustin Robillard~Sales Director at Comfort Suites Eugene, responded to this review, 16 December 2009
We are only as perfect as our past (and hopefully recurring) guests see us. Your responses and praises, as well as your criticisms are our biggest tool s in definig how to relate to our guests needs. Thank you very much for you kind words. We look forward to serving you again soon.

DPR
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Granite Bay, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 October 2009

We stayed here when we dropped our daughter off for her freshman year at UO. What a relief after staying at the Hilton last time we were in town! The staff could not have been more accomodating. The front desk clerk was friendly and helpful, giving us hiking tips and weather information. Our rooms were beautifully cleaned. The rooms were spotless and the beds were remarkably comfortable. LOVED the bathroom with the flat screen TV across from a huge jacuzzi tub. :) After we departed the hotel called our home in California to tell us that we had left a folder there and asked how could they get it to us. We dropped by the hotel to pick it up on our way out of town and they actually recognized me from our stay! We will stay here for all of our visits.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BurnsFamily05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneComfortSuites, Director of Sales at Comfort Suites Eugene, responded to this review, 21 October 2009
We are so please that you enjoyed your stay with us. Our goal is that you come in as a guest, but you depart feeling as though you are family. Thank you for choosing us. We will continue to choose you by going the extra mile.
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Additional Information about Comfort Suites Eugene

Property: Comfort Suites Eugene
Address: 3060 E 25th Ave, Eugene, OR 97403-2213
Phone Number:
Region: United States > Oregon > Eugene
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Eugene
#3 Green Hotel in Eugene
#5 Romantic Hotel in Eugene
#9 Business Hotel in Eugene
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Eugene 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
BEAUTIFUL NEW HOTEL!COMFORT SUITES~EUGENE Eugene, Oregon. Opened June '08- VOTED In The Top 3 On TRIP ADVISOR. Easy on/off ~ I-5 exit 191. High Quality Suites/Cost effective rates. Free Breakfast, Internet, Guest Parking, Local Calls. Minutes from: Univ. Of Oregon, Downtown Eugene/Springfield and Autzen Stadium. Amenities include: microwave, mini-fridge, irons/ironing boards, work desk w/ ergonomic chair, voicemail, coffee makers, 32in. Flat-screen plasma TV w/ remote, cable TV, in-room sofa sleepers, indoor pool & hot-tub, as well as fitness room w/ modern work-out equipment. ... more   less 
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Also Known As:
Comfort Suites Eugene Hotel Eugene
Eugene Comfort Suites

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