Arrived very late at night. Young woman at the desk couldn't find our reservation. Finally did but for the next night. Room we were supposed to have called "The Loft" was apparently still occupied, but no one knew for certain. She found us another private room. Next morning, good news--Loft available. I asked if we'd have the next two nights as we'd arranged--yes. We didn't want to move if we only had one more night since it was 4 blocks away. Nope, two nights. They very nicely found us a little cart for all our stuff and we trucked it down the street. Loft was great, we did our thing, next morning I headed out to find a rental car for our trip the following day out to Crater Lake. My wife calls--they are telling us we have to leave, the Loft is booked for someone else tonight. I'm not happy, I now need a car in the next two hours, not 24 hours. After much hiking around I get the car and get another call--They worked it out, we can stay. Nope, we're out, got the car already and called the motel at Crater Lake to get us an extra night.
I just don't understand how a business can be that disorganized (twice). I've read the reviews and we read them before we booked. Perhaps this is an anomaly. Everyone was very nice to us and the accommodations were fine, but it ended up costing us money. It's a great location though. Just make sure you confirm your reservation if you book here.
- Official Description (provided by the hotel):
- A unique, art-filled and friendly Hostel located in the Whiteaker, Eugene OR. Dormitory beds & private rooms available for travellers. ... more less
- Reservation Options:
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