I was traveling through Oregon doing the college tours with two teenage girls. I booked this hotel since I am a Hilton Honors member and I trusted Hilton properties to be reliable. When we arrived at the property, I was extremely disappointed. The location is terrible . . . it is not near the U of O campus and it is in an old, run-down, industrial part of town. It is has undesirable businesses in the area. When I tried to cancel my reservation and rebook with another Hilton property I was told that I would pay a penalty which is the cost of the room. I asked to speak with the manager, no one was available, and the lady at the front desk was not helpful. I was frustrated with the lack of customer service. The room was typical of Hampton Inn . . . nothing special.
- Official Description (provided by the hotel):
- Hampton Inn Eugene is located close to Lane Events Center, Maurie Jacobs Park, Territorial Vineyards and Wine Company. Free amenities include WiFi, hot breakfast, indoor pool and a fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Eugene Hotel Eugene
- Eugene Hampton Inn