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“Pleasant stay in Eugene”

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Phoenix Inn Suites Eugene
Ranked #10 of 36 Hotels in Eugene
Certificate of Excellence
Marietta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Pleasant stay in Eugene”
Reviewed 19 February 2014

Front desk service was excellent, friendly and very accommodating to our needs. Room was clean and smelled nice. Breakfast was well maintained and clean. Be aware that eggs and sausage do not appear on the weekend. Bummer

Room Tip: I observed some rooms cramped next to elevator. Request far, far away from elevator
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtny O, Manager at Phoenix Inn Suites Eugene, responded to this review, 10 April 2014
We appreciate your reveiw here at the Phoenix Inn Suites! Thank you for your kind words about our staff. We also found your review of the breakfast very helpful and have made changes on the weekends to better accomodate our guests needs!
Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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288 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Medford, Oregon
Level 6 Contributor
658 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
Reviewed 16 February 2014 via mobile

Spent a few nights here and found the rooms acceptable. The beds are comfortable but the pillows were too soft for me. The bathroom is very small but the shower has plenty of hot water and a strong spray. The heat/AC unit runs all of the time and is fairly quiet. It provides enough white noise to help with the sounds of the trains passing 100' away.

Breakfast selection is limited for a hotel in this price range and the kids usually ended up with a bagel and cream cheese. They would've preferred the waffles but the mornings were busy and the wait for the two waffle makers was too long for our morning schedule. There is no breakfast meat.

The rugs in the room and stairwells were dirty and haven't been shampooed in a long time. There were other cleaning issues that aren't addressed (mold in window sill, corners of bathroom floor and tub dirty). The place was not filthy and we stayed, but it could've been cleaner.

For the money, I don't expect we will stay at this hotel again.

Stayed February 2014
Helpful?
Thank sp4301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtny O, Manager at Phoenix Inn Suites Eugene, responded to this review, 10 April 2014
Thank you for your review of our hotel. We are dissapointed to hear about your most recent stay here. We are undergoing a complete rennovation this year and would love to show you our updated rooms and improvements throughout the whole hotel. Please contact me the next time you are in Eugene and I would love to take personal care of you and your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level 6 Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 February 2014

Here for business and really enjoying the great service! They sent a taxi to pick me up from the airport since the shuttle driver was out sick (went that extra mile when they didn't have to). The front desk was friendly and helpful. Bed is comfortable. Nice to have coffee/tea in lobby and free wifi in the rooms. Microwave and mini fridge in room is useful too.. Location is fantastic. Two blocks from campus and food options. Would definitely recommend!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stormcreator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sabrina T, General Manager at Phoenix Inn Suites Eugene, responded to this review, 6 June 2017
Thank you for choosing our hotel for you recent trip to Eugene. We pride ourselves on customers service so I was happy to read we exceeded your expectations. We are glad that you enjoyed your stay with us. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
eugene, oregon
Level 4 Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 February 2014

We live in Eugene and stayed here when our power went out due to snow. In the past, family members stayed here. This place is definitely better than many of the more highly rated Eugene hotels on Trip Advisor. Rooms are larger than average with refrigerator and microwave. Good bed. Standard breakfast is served early, starting at 6:30. Close to University. The building is older, not fancy, but well maintained. Has interior hallways.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank steveEugene_Oregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan
Level 4 Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 January 2014

We thought that we would give this hotel a try after reading a number of reviews that rated it above average. First, the room that we finally ended up staying in was satisfactory, but the hassle we initially received from the front desk clerk, Mike, has given us reservations about recommending this establishment to others. There are better hotels in Eugene. We made our reservations six weeks prior to our arrival date and specifically requested a "quiet, non-smoking king suite on the upper floor away from vending machines and elevators". When we checked in, we were given a Jacuzzi suite on the main floor. When I told Mike at the front desk that this was not what we had asked for, he flippantly replied that any requests made at the time of booking were not guaranteed and that he had no other rooms available. I replied that we were not accepting the assigned room and that I would be posting our experience with Trip Advisor so that other people would be aware of our experience. Instantly, he suddenly changed his disposition towards us and reassigned us another room on the second floor. However, when we turned on the Heating/Air Conditioning Unit, we found it defective and had to ask him again for another room. This third room turned out to be satisfactory.
I accept the fact that there are circumstances that are beyond a person's control, such as someone overlooking a special request or the sudden break-down of a heating unit, however,
I am not prepared to overlook the bad behavior of staff in dealing with customers.

Room Tip: Be friendly but firm; don't accept a room that does not meet your expectations. There are other...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2014

This is a top shelf hotel with lobby that offers tea and coffee and candies. There's an elevator. Rooms are very nice although the kitchenette counter that splits the room in half is weird. There's no separation of areas for some privacy from your travelling companion. Shower and head in one small room while sink is outside across from bed.
Has the more than typical breakfast offerings, including hard-boiled eggs and make-your-own waffles that hotels feel compelled to offer to be competitive. Just a bit on the pricey side because it's so nice and located in Eugene.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank TripAdJoeF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whittier, California
Level 5 Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 January 2014

This was the perfect hotel room for us and we can't wait to stay here again! The rooms were a great size and very clean. The staff was always wonderful and helpful. The continental breakfast was good and the pool was a plus with the kids!!! We got a great deal on the rate via Expedia. Our room had a perfect view of the river and we got to watch all the ducks every morning. Our family really enjoyed this hotel.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YumYuminWhittier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phoenix Inn Suites Eugene

Property: Phoenix Inn Suites Eugene
Address: 850 Franklin Blvd, Eugene, OR 97403-1900
Phone Number:
Region: United States > Oregon > Eugene
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 36 Hotels in Eugene
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Phoenix Inn Suites Eugene 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Phoenix Inn Suites Eugene Hotel Eugene
Phoenix Hotel Eugene
Eugene Phoenix Hotel

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