After reading the reviews on Tripadvisor and seeing a message from the GM that they were undergoing renovations in 2014, I called the hotel to see if any rooms were completed as I had concerns from other reviews. I was disappointed to hear that they had not started any guest area updates but they had started to renovate the back office areas. In my opinion, a warped decision as the guests should always come first.
The entry is bright and nicely decorated and the front desk staff were very friendly and helpful. Great experience there!
Once upstairs, the hallway carpets were old and dirty. Once in the room I found old dirty carpeting, marked and dirty walls, scratched older furniture and the desk chair had some unknown substance on it that I did not wish to sit on.
I was also surprised that the blackout curtains only partially covered the windows so my one opportunity to sleep in didn't work out so well.
Bottom line is this is an OK property in serious need of updating and until they do, I will pass.
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- Also Known As:
- Phoenix Inn Suites Eugene Hotel Eugene
- Phoenix Hotel Eugene
- Eugene Phoenix Hotel