I'll start by giving credit where credit is due: the property and the rooms are wonderful. The gardens are beautiful and the husband innkeeper was very helpful and made suggestions for restaurants and services while in Eugene. However, our two night stay became increasingly ridiculous and as a result I cannot stress this enough: stay somewhere else. Read on for the full story or skip to the last two paragraphs.
The husband innkeeper checked us in and we were told that there was a mix up. They had already checked someone else into the room we reserved. It seemed strange, but mix-ups do happen. "C'est La Vie", right? He gave us a larger room for the same price and we were told that we might have to switch rooms back to the room we originally booked the next day. Not the best situation, but manageable. The next morning I asked the wife innkeeper about the room switch and I was told that we were fine where we were. Great! So we went off to enjoy Eugene for the day.
We came home late in the evening around 9:30 to find someone else sleeping in the room! I literally unlocked the door and nearly walked in on this poor soul! So there we were: without a room, no idea where our stuff was, no word or prior warning about this direct contradiction to what we were told earlier and no clue where to find the innkeepers. We rang the doorbell and the husband arrived and showed us to the alternate room (still a _different_ room from the one we had originally booked for two nights). They moved our belongings to the new room which was done without our permission. I found this act to be completely rude and a little bit creepy. It angered my spouse greatly. In the morning my spouse politely asked to be refunded for the 2nd night and the husband innkeeper complied. We went outside to pack our stuff and leave when the wife innkeeper came out and started yelling at us! Yes, fellow traveler, you read that correctly - yelling at us without provocation. Yelling at 7:30 in the morning while other guests and neighbors were sleeping. Yelling because why? Because we had the audacity to register a legitimate complaint? In the exchange that ensued (which I videotaped out of complete disbelief), the innkeeper called my spouse crazy and banished us from ever returning to the inn (remember the Soup Nazi from Seinfeld?).
I'll be fair: if you don't have a problem with a complete stranger touching and moving your things around without your permission or you don't mind coming in late in the evening and walking in on someone else, then I'm sure you will find this inn more than accommodating. After all, the innkeeper told us during her verbal rampage that she moves people around "all of the time." However, if this kind of thing is problematic for you, then you might want to find somewhere else to stay because not only is it likely to happen to you as well, but you will be yelled at, insulted and banished if you complain.
The food was also very disappointing. Small portions and mostly flavorless. C'est La Vie is an appropriate name for this inn, roughly translating to "That's Life" right? Well, "That's Life" is what you say in your everyday life when things go wrong, but it is not what you want to say when you are on a vacation. In fact, I think most people go on holiday so that they can escape from having to say "Well, that's life!" I'm sure Eugene has much better establishments.
- Official Description (provided by the hotel):
- Have you heard?We were rated “Fodor’s Choice” for Eugene lodging. Lonely Planet also rated C’est La Vie Inn as their top pick for Eugene! In addition, we were chosen as Eugene's representative in "20 Great College Town B&Bs" by BedandBreakfast. And our beautiful inn was voted one of the most romantic places to stay by “Best Places to Kiss in the Pacific Northwest.” See why visitors from across the country and around the world have enjoyed their stay with us. ... more less
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