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“Great location, but beware of Family Suite w/King bed”

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Best Western New Oregon
Ranked #13 of 35 Hotels in Eugene
GreenLeadersBronze level
Honolulu
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great location, but beware of Family Suite w/King bed”
Reviewed 14 June 2014

Good:
- Perfect location if you are visiting the U of O and to walk to the river!
- Beautiful landscaping, loved the flowers!
- Good workout room
- Breakfast area worker was very pleasant & kept area clean

Not so good:
- The Family Suite with King bed & 2 Queen beds is down a flight of stairs (the only room below street level), next to the Manager's house. It looks like it is hardly ever used; my husband killed around 20 spiders in and around the room! It is dark and the ceiling is low. My family called it "the Dungeon." I got a very good rate for it online so when I tried to switch to a smaller room on street level, they wanted to charge me more. We were only there for 1 more night so we didn't move. It is the strangest setup...anyone can open the door to walk down the stairs to get to the room, but you need to use your card key to get back up to street level! However, the room felt very private and quiet.
- Heater in bedroom was loud and kept going on and off every 15 minutes; kept me up all night. Heater in living room wouldn't stay on but at least was quiet!
- Only 1 washer and dryer for all the units. But it was pretty cheap to get a load done.

Room Tip: I would ask for a room closer to Franklin Blvd since it would be closer to the breakfast area, worko...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HiSunshine_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
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English first
Memphis, Tennessee
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 June 2014 via mobile

Spent two nights in two different rooms. Both rooms looked recently remodeled. First room, 114, had a definite slight slope from the doorway to the bed. Not a problem, just a little quirky. Slight smell outside the room. Second room was on second floor, again modern and clean. Reception folks friendly, mostly efficient. Location is across the street from the university, and about a 10-minute walk to Hayward Field and 15-20 minute walk to football stadium. A few restaurant selections around, including Track Town Pizza. The Pre memorial is a nice walk as is Pre's Trail. Prices at hotel seemed too much but likely high because of NCAA track championships. I'd stay here again in a heartbeat. Oh nice breakfast selection, but had to fight track teams from Penn State, Ga. Tech, BYU, Kennesaw State and others but staff did a good job keeping things stocked. Indoor pool and sauna area clean. When in Eugene, just do it!

Stayed June 2014, travelled solo
Helpful?
Thank GregMemphisR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tualatin
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

The man who checked us in at the office was very rude and not one bit helpful. He was also there when we checked out, so I didn't go in. The room we had didn't have internet service. I had to sit in our car to use my I-phone.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mercedes C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hercules, California
Level 5 Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 June 2014

This property offers a user friendly pool - extended hours, the right temperature, a big pool, not a long tub. Whirlpool, shower; work-out area adjacent if you want to do that first. And I shouldn't tell anyone, but on the morning walk I had a few raspberries from the UofO garden. Won't tell you where it is, but it is a very nice permaculture type garden. And you can stroll thru it and pick-up ideas. The hotel is convenient to campus, close enough to downtown, secluded if you get a room overlooking the millrace. And it's quiet - except for the very infrequent train horn if someone is near the tracks. Close to Autzen and the Williamette. They offer the Wall Street Journal and free local papers. It's the first choice when staying in Eugene.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 8 June 2014

Conveniently located near the University of Oregon. I have stayed at the New Oregon many times over the years, especially when I come to Eugene for international track and field meets at Hayward Field. The hotel is a 5 minute walk to the stadium and you don't have to search for parking, which is a great benefit. Will be back again next month!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, California
Level 6 Contributor
193 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 2 June 2014

Wherever we go, from the US to Europe we look for a Best Western. We did so for our recent trip to Eugene. We found this hotel wanting for the following reasons: 1) Our reservation in the sister Best Western was simply not honored and we were shunted off to this one a little ways down the street. Not the worst thing, but, when you make a reservation, you expect it to be honored. Also, since we were two families traveling together, the shooing us off to the sister facility caused us to continually shuffle between the two facilities. 2) Our room was oddly configured, resulting in a passage of 18 inches between the end of the bed and the desk chair whenever a trip to the bathroom was attempted. Think stubbed toe. The too small bathroom lacked counter space. The rear area of the room sloped noticeably toward the bathroom.

On the other hand, the beds were excellent and the pancake machine in the breakfast made pretty good pancakes. The OJ was good too.

The front desk staff, while institutionally inadequate was friendly and tried to be accommodating. The service staff, and each of them, were pleasant and helpful.

The location is excellent if you are visiting folks at U of O. And, if you are traveling with your dog, it is a nice walk across the Willamette to a terrific dog park.

Room Tip: Ask for a river view room.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RingoGilkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNewOregon, Manager at Best Western New Oregon, responded to this review, 7 June 2014
Thank you for taking the time to review our property. I apologize for having to move from our sister property to the Best Western New Oregon. It, unfortunately, was due to the pet room need. I'm sorry to hear that the room size was lacking during your stay. With our pet rooms, we are limited in room choice. I am glad hear that our staff, breakfast, beds and location were able to make your stay pleasant. If you come back to Eugene we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
los angeles
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 June 2014

If you want to be near U of O, this is the best. We stayed here for every visit, 4 or 5 times a year over the course of 5 years and consider it a home away from home. Their recent remodel has a few kinks, but the place is clean and comfortable and well located.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank janytoury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNewOregon, Manager at Best Western New Oregon, responded to this review, 7 June 2014
We are glad to hear that you consider us your home away from home. We strive to make all guests feel this way. During your next visit, please do not hesitate to let us know about the kinks that need to be worked out. We will do our best to try and rectify them. We look forward to seeing you on your next trip to Eugene.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western New Oregon

Property: Best Western New Oregon
Address: 1655 Franklin Blvd., Eugene, OR 97403-1982 (Formerly BEST WESTERN New Oregon)
Phone Number:
Region: United States > Oregon > Eugene
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Eugene
#7 Business Hotel in Eugene
#9 Family Hotel in Eugene
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western New Oregon 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Best Western New Oregon Hotel Eugene
Best Western Eugene
Eugene Best Western

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