Ok, maybe I'll buy that ("best in Eugene"), but hard to believe this is best on the planet or anywhere close to best in a bigger city (think Seattle, Portland, San Francisco, you get it). Came here for the first time on a Tuesday night and it was packed...good sign. Stood in line and waited for about 15 mins before I got up to the front. Then the gal behind the counter asks the guy behind me what he wanted to order. OKAY?! I didn't say anything because I thought she was just taking his ice cream order (I figured maybe they were separate stations). But no, he then continued to order stuff from the bakery case. I'm annoyed that not only did the employee ignore me, but the guy behind me didn't even say that I was next. Counted to 10 and waited for the next call. Next employee comes and she helps the people behind me too! WTH!!! Am I invisible?! I raised my hand and said I was next. I was pretty upset but tried not to be a jerk about it. The employee didn't even apologize; just took my order and moved me along. Wow, great customer service folks!!
Now, onto the desserts. Got the tirimisu cake slice, eclair, coconut cupcake and mint ice cream; wanted to get a variety to see how they really bake here. Overall, disappointed. The best thing was the tirimisu cake, which was quite good and made with a delicious ganache frosting. Eclair was good, but nothing extraordinary. Coconut cupcake was horrible! It tasted like cleanser, the cake was very heavy/dense and the frosting was very off-putting; and I LOVE coconut so this was a real shame. The mint ice cream was made with real mint leaves so it reminded me almost of a salad (yuck!)...not appetizing when you're expecting a dessert flavor. I think a big part of why this place is busy is because they're open late and their aren't too many choices in Eugene at that late hour. But I'll likely not return because it left a bad taste in my mouth literally and figuratively.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.