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“Paid more for the wrong room”

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Days Inn Eugene Downtown/University
Ranked #17 of 35 Hotels in Eugene
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Paid more for the wrong room”
Reviewed 10 June 2014 via mobile

First off let me say everyone was so nice and beyond helpful! I booked our stay (5 nights) on the website and booked a queen suite room with a fridge and microwave and two queen beds, we paid for said room. When we arrived we got to our room (101) and after driving for over 24 hours we just crashed into our room. We had family staying in another room on our last night in town and after checking out we went to their room to say good bye only to realize we had a standard room but were charged for a suite. I went back to the lobby but there was a huge line of people checking out and we had to leave. I still haven't received a call back regarding being charged for a suite when we had a standard room...

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessmielke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erynob, General Manager at Days Inn Eugene Downtown/University, responded to this review, 19 June 2014
Jessmielke,
Thank you for posting a review of our hotel on Trip Advisor. I want to apologize for the issue with the type of room you reserved. The only suites we have, offer only one king size bed in them. We only have one type of room with two beds and that is the room type you stayed in. Not all of our rooms have microwave and refrigerators and when we know a guest requires them at check-in we do our best to accommodate the request. If you have any questions about the room types and the rate you paid I can be reached directly at (541)284-8559. We hope you will stay with us again.
Sincerely,
Eryn Organ Brown
General Manager
Days Inn Eugene
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510 reviews from our community

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    68
    34
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

Our room was clean, quiet, and very comfortable. The continental breakfast had many more attractive options, and good variety, than most such breakfasts at similar chain motels. The staff were very friendly, low key, and accommodating (there was a small glitch with our reservation, but the staff person on duty took care of it without question or hesitation -- that was a real plus for us).

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacquiemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erynob, General Manager at Days Inn Eugene Downtown/University, responded to this review, 19 June 2014
Jacquiemoon,

Thank you for reviewing our hotel. I apologize for the glitch with your reservation but am pleased the front desk clerk was able to take care of it for you. I am glad you enjoyed your stay. We would love to see you again the next time you are in Eugene.

Sincerely,
Eryn Organ Brown
General Manager
Days Inn Eugene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 31 May 2014 via mobile

From the time I called Daysinn Hotel to the very moment we checked out the employees at this Hotel did everything possible to help us in anyway that they could. We were putting on a concert at the WOW Hall and Tammie at the front desk, fit us all in and went out of her way to make sure we had all the rooms we needed and that everything went smooth. The housekeeping lady Stephany was also wonderful to us and made sure we were all clean and had.everything we needed. We have never experienced such an awesome team as we did staying at Daysinn. Other Hotels should take lessons from them. Thank you such a wonderful stay we will be staying here again.

Stayed May 2014, travelled on business
Helpful?
Thank WeflyAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erynob, General Manager at Days Inn Eugene Downtown/University, responded to this review, 19 June 2014
WefleyAmerica,
Thank you for taking the time to review our hotel on Trip Advisor. It is great to hear you had such a good stay and the staff was so helpful and accommodating. I have shared this review with Tammy and Stephanie as well as the entire staff. We want every guest to have a wonderful stay and we are pleased that was your experience. We hope you will stay with us again.

Sincerely,
Eryn Organ Brown
General Manager
Days Inn Eugene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 May 2014

I have stayed in many Days Inns and similar hotels over the years and this one was better than I've ever experienced. My fiance and I came here on a whim after an unplanned stop in Eugene on our way up the coast. We figured Eugene would be a cool place to chill for a night before hitting the road again. I didn't expect much but was pleasantly surprised. There was a big track meet in town so the rate was a little high ($137) but after being on the road for 8 hours and understanding how supply/demand works, that really didn't bother us. We were walk-ins without reservations and the girl at the front was very sweet (I believe her name was Hala or Holly). She got us booked it and even offered us a room to the back where it was quieter. The hotel itself doesn't look like much but the rooms were clean, the bed very big and comfy and all basic needs met. It's also one block from a Eugene bus station that we used to get downtown. Very easy! There are several restaurants nearby and and the charming downtown area is very close. It's also very close to University of Oregon. The next day, when we checked out the gentleman at the counter was very friendly despite a large crowd that had gathered in the lobby wanting to check in early. He handled the demands professionally and got through the crowd quickly to get to us. It was also a fairly quiet hotel for being so close to a main road and being full of college athletes. If I'm ever in town again, I would definitely stay here again. The staff even calls you about 45 minutes after you check in to make sure the room is up to standards.

Just a fun side note: We had just gotten engaged a few hours before and hadn't even called our parents yet (wanted to let it sink in). The girl at the front counter was the first person we told of our engagement and she was as sweet as can be about it!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nashvillegirl06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erynob, General Manager at Days Inn Eugene Downtown/University, responded to this review, 19 June 2014
Nashvillegirl06,
Thank you for posting a review on Trip Advisor. Congratulations on your engagement! I have shared this review with Halla who checked you in. When she read this review she remembered you and your fiancé and we are all happy you enjoyed your stay. We hope to see you again when you are in the area.
Sincerely,
Eryn Organ Brown
General Manager
Days Inn Eugene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eugene
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2014

Great location, fair room prices, hotel needs updating: loud exhaust fan in bathroom, grout old, dirty and missing, carpet old and stained, TV big and outdated, curtains falling off of rod, old outdated comforter

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
1 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erynob, General Manager at Days Inn Eugene Downtown/University, responded to this review, 22 May 2014
Mark M,
Thank you for taking the time to review our hotel on Trip Advisor. I am glad to hear you liked our location and prices. I am sorry about this issue with the room you were in. I have spoken with our maintenance manager about the issues you experienced so we can get everything fixed. We would love to have you stay with us again.
Sincerely,
Eryn Organ Brown
General Manager
Days Inn Eugene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn Eugene Downtown/University

Property: Days Inn Eugene Downtown/University
Address: 1859 Franklin Blvd, Eugene, OR 97403-1984
Phone Number:
Region: United States > Oregon > Eugene
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #17 of 35 Hotels in Eugene
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn Eugene Downtown/University 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Days Inn Eugene Hotel Eugene
Eugene Days Inn

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