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“great view of bridge” 5 of 5 bubbles
Review of Best Western Pier Point Inn

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Best Western Pier Point Inn
Ranked #3 of 12 Hotels in Florence
Certificate of Excellence
Seattle, Washington
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“great view of bridge”
5 of 5 bubbles Reviewed 12 April 2014

Great room with a view of Florance and the 101 bridge. Very comfertable rooms , comfy beds and clean. Free hot breakfast which was nice and complete with a omelette. 2 hot tubs next to the indoor pool with a dry sauna. Easy in and out right off 101. Close to the sand dunes and all kinds of fishing, fresh or salt water. If we find ourselves back in this area we will stay again.

Room Tip: Its only 3 dollars more for a room with a view, spent the 3 bucks.
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPIGeneralManager, General Manager at Best Western Pier Point Inn, responded to this review, 24 April 2014
Dear Jeanedmanmac,
Thanks so much for the great review. We are always happy when a guest enjoys everything our hotel has to offer. We hope to see you back again soon.
Leisa Perkins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,144 reviews from our community

Traveller rating
    656
    340
    88
    38
    22
See reviews for
363
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94
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
CA
1 review
5 of 5 bubbles Reviewed 10 April 2014

The service is excellent here. Everyone goes out of their way to make sure you have a great stay. I was late getting up for breakfast and even though they had put almost everything away, River took the time to make me some fresh scrambled eggs. The breakfast here is not just some stall pastries and cold hard boiled eggs, but a feast! Fresh fruit, yogurt, made to order eggs, waffles, bagels, biscuits, gravy; pretty much what ever you could want. When my 10 year old lab need emergency vet care, Brittany took the time to research local vets, so that I could feel comfortable knowing I was getting her the best care outside of our own local vet. I found out that I had a virus on my computer and kept getting bumped off the wireless internet, but Koryn helped me get back on line so that I could retrieve my emails. Since I was in town for a job interview it was pretty important to be able to have access to my computer. Leisa the manger was so pleasant and welcoming. The Inn sits on the banks of the River overlooking Old Town Florence and the views were incredible. My husband and I did not want to leave!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank pastill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPIGeneralManager, General Manager at Best Western Pier Point Inn, responded to this review, 15 April 2014
Dear Pastill,
So happy to see you had such a wonderful experience. Thank you for taking the time to tell other travelers about your stay with us. We hope your furry friend is feeling better and look forward to your return.
Sincerely,
Leisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. John's, Canada
1 review
4 of 5 bubbles Reviewed 9 April 2014

This hotel was very comfortable and spotlessly clean. I was amazed at the magnificent view outside our patio doors which opened on a small balcony. Although we could hear voices as we were getting ready for bed there wasn't a sound overnight. The breakfast was delicious with a chef cooking our omelettes just as we liked them to go along with all the other breakfast items that were available. We were very impressed with the hotel personnel especially Brittany, who was friendly, patient and and extremely helpful. The only drawback is the lack of an elevator. As we are both seniors, the luggage was an issue but Brittany stepped in and helped us very cheerfully. We would definitely stay here again.

Room Tip: Room 454 has an extraordinary view, is next door to the ice and vending machine room( no noise tho...
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  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Palley2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPIGeneralManager, General Manager at Best Western Pier Point Inn, responded to this review, 15 April 2014
Dear Palley2014,
Thank you so much for the great review. I will pass along the compliment to Brittney. The entire team here at Pier Point Inn strive to provide excellent customer service. We hope to see you again soon.
Sincerely,
Leisa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eugene, Oregon
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 7 April 2014

Unexpected car repairs brought me to the Best Western in Florence at the end of a spring break camping trip, and it was one of the best hotel experiences I've had! The night clerk, Carrie, was very kind and personable. She even recommended a local mechanic that she trusts with her car and tried to find a cell phone charger that would fit my phone (the car charger broke, so I was without wheels or communication). The morning clerk, Brittany, was also very friendly and professional, and helped me get set up in the business center to finish some work for clients on Monday morning (also left my laptop at home to take a real vacation!). Lisa, the manager, extended my check-out time and waived the phone charges for local calls from my room, when she found out about the challenging situation.

The room itself was clean, with Bath & Body Works samples, and everything worked. They gave me peace & quiet in the a.m. (most hotels ignore the 'do not disturb' sign in my experience and knock anyway). The hot breakfast was also very good. Typical items for hotel breakfast, but better than average because they also offered to cook 2 eggs to order or an omelet (customer's choice), and they were excellent quality. The view of the bay is stunning, and I watched a heron fishing on the riverbank while I ate.

Definitely stay here if you're willing/able to pay $100+ a night for a very good experience.

Room Tip: They have rooms with or without a view. Price changes accordingly.
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  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank helios_OR_luna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPIGeneralManager, General Manager at Best Western Pier Point Inn, responded to this review, 8 April 2014
We never like it when the circumstances like you experienced bring a guest to our hotel. But we do love having the opportunity to turn your unfortunate experience into a positive one. I couldn't be happier with the excellent customer service all my staff shows every guest, but when they go even farther above when a guest is clearly under duress, it fills a manager with great pride. I will be sure to pass along the compliments to everyone and we hope that next time you visit it starts off less stressful for you and becomes an even greater more relaxing experience. Thanks for taking the time to give us such an awesome review!
Leisa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cloverdale, Oregon
1 review
5 of 5 bubbles Reviewed 4 April 2014

Service was great thank you Dawn, Carrie and Koryn. The room we had was wonderful . The wood floor was awesome all you rooms should be that. All the young ladies at front desk were great and very polite. The restaurant was very nice and waitress was so nice Thank You. Pool area was clean and the breakfast was great. Would recommend this motel to anyone. Great Job and thank you and thank you to the people who clean the rooms. Chris

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPIGeneralManager, General Manager at Best Western Pier Point Inn, responded to this review, 8 April 2014
We love seeing reviews like this. Best Western's I-Care clean standards are what sets us apart from most hotels. The housekeeping staff will be so excited to hear that their hard work is noticed by our guests. All of the staff members read these reviews and they love it when a guest remembers their names and most importantly the service they provided.
Please come back, we would be happy to have you stay with us again.
Leisa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eugene, Oregon
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

We went to Florence for a five day vacation.. I am so glad that we stayed at the Pier Point Inn. The views of the river are awesome. The staff is so friendly and helpful. The breakfast that comes with the room is the best. They give you everything including made to order omelets, waffles, fruit, bagels, juice, etc. They now have a restaurant that is open for dinner. We enjoyed our dinner there. They have an inside swimming pool and two hot tubs with a fabulous view. We love it! I highly recommend the Best Western Pier Point Inn.

Room Tip: I like the rooms that you can access from the parking lot. I would choose one with a full river view...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Josuccess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPIGeneralManager, General Manager at Best Western Pier Point Inn, responded to this review, 8 April 2014
Thank you so much for the 5 star review. We are so glad that you enjoyed all our amenities. We wish we could take credit for the amazing views but are so happy that you enjoyed it here so much. I will be sure to pass along to the chef at breakfast and to our restaurant that you loved the food. If you have time, maybe visit the trip advisor page for Bay VIew at Best Western Pier Point Inn and leave a review there. We are trying to build our online presence there and it would be greatly appreciated. We hope you get to come back soon and visit again.
Leisa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Oregon
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

I really enjoyed the location of this hotel - the view was outstanding. I would come back again just for that reason! The staff did not seem very warm - housekeeping staff didn't even make eye contact with me and almost ran into my friend. Overall, I had a great experience. Loved the pool, spa, and sauna. A lot of seating in the double bed queen room we stayed in, and a lot of towels! I was pleasantly surprised.

  • Stayed February 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ChorusRomance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPIGeneralManager, General Manager at Best Western Pier Point Inn, responded to this review, 8 April 2014
Thank you for taking the time to review our hotel. It is disappointing to me that you found our staff not to be friendly. That is honestly a complaint we almost never hear. As for the housekeeper that ran into your friend, I am so sorry about that. I talked to the housekeeping supervisor about it, and she wanted me to apologize to you. It is our hope that you will be able to return soon and allow us an opportunity to provide the outstanding customer service we are most known for.
Leisa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Pier Point Inn

Property: Best Western Pier Point Inn
Address: 85625 Highway 101, P.O. Box 2097, Florence, OR 97439-8501
Phone Number:
Region: United States > Oregon > Oregon Coast > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Florence
#2 Romantic Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Pier Point Inn 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Welcome to BEST WESTERN Pier Point Inn!Duck into the Sea Lion Caves and see these impressive animals up close; it is just a few minutes away from our Florence hotel.Many of our Florence hotel guests are in the region for the Oregon Sand Dunes and spend the days on ATVs or four-wheeling in their own vehicles. Our Oregon Coast hotel provides guests with everything they need for an exciting or relaxing getaway, like luxury bedding and an unbeatable location along the coast. With a river view of Siuslaw River, we are the perfect choice for couples looking for a little romance or outdoor lovers who want to be as close to the action as possible. We are a full service hotel. Our onsite restaurant The Bay View servers dinner nightly from 5-10PM and includes a full bar.Our Florence, Oregon hotel is right across the bridge from Old Town Florence, a must-see for history buffs. It is filled with fine dining, shopping and antiquing. However, it is our location next to the Sand Dunes that really draws people to our Florence hotel. We are close to the beach, and the Oregon Coast is stunning year-round. Oregon Coast sightseeing and whale watching is something everyone should do at least once, and we are conveniently located near the tour sites.Coho salmon fishing at the nearby river draws fishermen and women to our Florence hotel, too. The Rhododendron Festival and Fourth of July fireworks on the river are beloved annual events that locals and travelers alike look forward to. Even if you are here for business with Peace Health or Oregon Parks and Recreation, it is simple to make a little time for leisure activities.Our Florence hotel is the best place to watch the Rods-N-Roadies Car Show, and our friendly hotel staff is dedicated to making sure your stay is the best it can be. We are happy to provide tips and recommendations on must-see sights and on things to do. If we can do anything to make your stay even better, just ask and we'll go the extra mile to deliver. Reserve your river view room at BEST WESTERN Pier Point Inn now! ... more   less 
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Also Known As:
Best Western Plus Pier Point Hotel Florence
Best Western Florence
Florence Best Western
Best Western Pier Point Inn Florence, Oregon

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