Do NOT Make Reservations with Mt. Hood Best Western. They use Bait and Switch Sales Tactics and have horrible customer services. They are running a scam.
I googled Hood River Or hotels. I got the number and called and specifically asked if the hotel was in hood river. The reservation associate said yes and booked my hotel saying it was the last room available. I went to check in to the hotel in Hood River, and there was no reservation. Apparently the reservation associate had made the hotel reservation for Mt. Hood Oregon. I spoke with Megan there before noon the day of the reservation, and she refused to cancel the reservation, refused to apply the credit to the other hotel, refused to transfer me to a manager. I asked her if she would refund the amount if another customer booked the room, and she again refused. I asked her specifically about this and Megan confirmed that if I didn't show up I would be billed for the room and another customer would also be billed for that same room.
I stayed in the Hood River Best Western. The representative from Hood River even called Megan, but informed me Megan "was very rude" to her on the phone as well, and Megan again stated she would not credit my reservation even though I was staying at another Best Western and her team had made the error and she was now rebooking other customers.
Do NOT Make Reservations with Mt. Hood Best Western. They use bait and switch sales tactics, book the wrong reservations, and then charge the credit card even before you can stay at the hotel or catch the error. Megan at the Best Western Mt. Hood has the worst customer service presence I've ever experienced, and this was not just the case with me, but also when she spoke with her colleague at another Best Western.
Apparently these Best Westerns are independently owned. The Mt. Hood Hotel is ruining it for the rest of them.
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- Also Known As:
- Best Western Mt Hood Hotel Government Camp
- Mount Hood Lodging
- Mount Hood Hotel
- Mt Hood Inn
- Best Western Mt. Hood Inn Government Camp, Oregon