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“Friendly stay”

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Holiday Inn Express Grants Pass
Ranked #8 of 18 Hotels in Grants Pass
Seattle, Washington
Level 3 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Friendly stay”
Reviewed 2 October 2013

Great location on freeway, close to several restaurants & shopping. The rooms very clean, furnishings are nice, free wi-fi, in room refer, coffeemaker in room, check in staff, very helpful and the free breakfast in the morning had good selection of breakfast items. Our only problem with this place is the noise coming from other rooms. I don't think there is any soundproofing between the floors, we could hear people walking overhead.

Room Tip: Ask for a top floor room if you want to avoid hearing noises above you & ask for a room away fro...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linda e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Grants Pass, responded to this review, 18 October 2013
Dear linda e,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness, room amenities and the staff.

However, We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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189 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
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English first
Prospect, Kentucky
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 August 2013

After a week of traveling the coastal area from Eugene to Newport to Crescent City, CA down Hwy 101 corridor my stay here was heaven compared to the run down, disappointing stays in the coastal towns. Consistent, dependable accomodations.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NWINLAKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Menlo Park, California
Level 4 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 August 2013

We were greeted by two friendly and helpful women at the front desk, who recommended a place for dinner that turned out to be a good suggestion. We found the rooms to be clean and the furnishings comfortable and up to date. The location is convenient and situated in a way that protects it from street and highway noise. The breakfast was great and included a lot of variety, even a machine that makes pancakes for you on command! I'd have rated this four stars except for one issue: our ceiling creaked loudly when the people in the room above us walked around. Nothing a pair of ear plugs couldn't solve, but still an annoyance and quite a surprise given how up to date and well maintained everything seemed otherwise.

Room Tip: Ask for a room that doesn't have a problem with creaky floors in the room above it.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank rgs2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Grants Pass, responded to this review, 5 September 2013
Dear rgs2000,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. I would also like to apologize for any disturbance you have experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.


Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carson City, Nevada
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 August 2013

Very average hotel. Rooms and beds are modern, clean and comfortable. Very nice mini-fridge and microwave. Shower head was awesome, good water pressure. Easy access to the highway, close to some food and shops. Everyone received the newspaper in the morning, which was a nice surprise.
Would have been rated much higher, if not for the down sides. Rooms facing the Best Western next door also get a view to a small pool. We had kids in it all night that we could hear screaming and splashing through our closed window on the top floor. Doors slam very loud and were difficult to open, like the locks were sticking. We heard our neighbors doors slamming all night, along with the kids in the pool AND the elevator "ding-ing" in the hallway.
The breakfast however, was the worst part of the stay. The made-to-order pancakes were small and tasteless, the begals were over cooked, the cinnamon rolls that they had just laid out were cold, everything tasted so awful we had to just throw it out.
Very average place to stay if you'll only be here for a day or two.

Room Tip: Chose a room facing away from the front, away from the elevators.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WestCoastWaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Grants Pass, responded to this review, 31 August 2013
Dear WestCoastWaves,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room amenities, shower and location.

However, We’re sorry we fell below your expectation regarding the noise and the breakfast selection which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OREGON
Level 6 Contributor
118 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 11 July 2013 via mobile

Planned to stay 5 nights but changed to one night due to family emergency. Hotel couldn't of been nicer. Staff person let me grab some food on my way out to meet family in ER even though food area was not technically open yet. I really appreciated it because I didn't get a chance to eat for 6 more hours at the hospital. I have no complaints whatsoever about cleanliness,it was beautiful. I'll stay here again.

  • Stayed July 2013
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank schoong324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, Washington
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 28 June 2013

Stayed here as we were driving between California and Washington. The hotel was really easy to get to from the freeway and the staff were really friendly. Our room had a small view of some offramp - either a freeway or a road - but it was mostly plants. Even though cars went by occasionally, the room was very quiet. Our 18 mo old had a blast pointing out each car that went by. The breakfast was typical Holiday Inn Express: waffles, yogurt, think I remember eggs too, cereal, juice - nothing amazing but nice to have to start a road trip. The room was clean and a nice size, the bed comfy.

What did impress us is that we left our pillow behind and the person at the front desk texted us pictures to make sure it was the right pillow and then mailed it back (we paid for the mailing) but i thought it was great that she didn't just blow us off like she could have. If we are in the area again, we will stay here again.

  • Stayed September 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank Schuett.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claremont, New Hampshire
Level 6 Contributor
569 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 22 June 2013

Staff were very, very friendly. Very convenient location. Clean and comfortable. Nice water pressure in the shower. Good speed for the wi-fi. Even though the hotel was full, the staff did a good job of keeping all the guests quiet.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dnumme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Grants Pass

Property: Holiday Inn Express Grants Pass
Address: 105 NE Agness Ave, Grants Pass, OR 97526-3901
Phone Number:
Region: United States > Oregon > Grants Pass
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Grants Pass
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Grants Pass 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Grants Pass is conveniently located at the junction of Interstate 5 and the Redwood Hwy (Hwy 199). Our lodging offers you easy access to Rogue River thrills, antique shopping, wildlife watching and wine tasting. Seasonally, catch the exciting action of Grants Pass Downs horse racing, enjoy summer theater and art, try whitewater rafting, fishing or a jet boat excursion on the wild and scenic Rogue River. Shop in the open air at the Southern Oregon Public Market and in the Historic Towne Centre or enjoy a round of golf at one of the local courses. The Holiday Inn Express hotel accommodations feature: Simply Smart guest bath and bedding, Smart Roast in-room coffee, free local and 800 calls and free wireless HSIA. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning. Featuring a selection of cheese omelets, bacon, biscuits and gravy, scrambled eggs, sausage, fruits, juices, cereals, breads/pastries & muffins, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Grants Pass, OR and Stay Smart at the Holiday Inn Express hotel. ... more   less 
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Also Known As:
Holiday Inn Express Grants Pass Hotel Grants Pass
Holiday Inn Grants Pass
Grants Pass Holiday Inn

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