This property is average, the rooms are small but suited our needs I post this for those that may need space to move around. The room was clean and comfortable....as for the staff! We stayed on May 5th and I post this so that I can say the gal that checked us in was very helpful and very sweet. The gal that checked us out on the 6th should probably have a lesson in cutomer service!!! TERRIBLE attitude. We had a coupon for $25 off our stay that was given to us from another Shilo property. It looks as if we may never be able to use this coupon; it clearly states on it that you must book your room online at shilo.com which my husband did by selectiong "best available rate" who wouldnt select this option? Upon check out the gal told us we already got a "deal" by booking online therefore we couldnt use the coupon. My husband asked her what the rate would be if we just walked in and got a room. She told us the rate and with the use of the coupon would have been a better deal. My husband told her cancel the "deal" he got by booking online and give us the walk in rate. WOW this was a mistake! This girl could have blown down the redwoods from there by huffing so horrible at us that it was uncomfortable. She would not change our rate and much back and fourth with her and our wanting to get on the road we paid the online "deal" total, took our coupon (without being able to use it) and left. This girl made NO attempt at making the customer happy. In the end it would have saved us a whopping $13.00...but she wasnt giving in. It was apparent that she did NOT want to take the time to redo any paperwork. It appears the coupon will never be used as you "must" book online and by booking online you already get a better deal OR so she tells the story. Will probably pass up this hotel next time unfortunately it IS due to this girl that was working upon checkout. Customer service is an important factor to us and this property fell way short of that.
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- Also Known As:
- Shilo Inn Grants Pass Hotel Grants Pass
- Grants Pass Shilo Inn