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“Grants Pass” 4 of 5 bubbles
Review of Best Western Grants Pass Inn

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Best Western Grants Pass Inn
Ranked #6 of 18 Hotels in Grants Pass
Redding, California, USA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Grants Pass”
4 of 5 bubbles Reviewed 28 April 2013

We stayed two nights here. We had earned a free night ,and paid for one night. We stayed both nights in the same room. The room was very clean. We had a whirlpool tub in our large bedroom. The tub was very clean, and felt wonderful. Our bed was comfortable; it was quiet outside, and we slept wonderfully. The towels were clean & fluffy. We walked a short distance to two different restaurants. We had a microwave & a refrigerator to use in our room which was nice to have. Breakfast was the average fare. If you want a bigger breakfast restaurants are close by. They had free newspapers in the lobby, plus other pamphlets of interests.There is swimming pool, but we did not use it. We would stay here again.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LLOYD B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGPI, General Manager at Best Western Grants Pass Inn, responded to this review, 2 May 2013
Hello Llyod B,

Thank you so much for the wonderful review. We appreciate you taking the time to tell everyone about the wonderful stay you had with us. I couldn't agree with you more about the cleanliness and comfort of our rooms. Our suites are the way to go to relax and enjoy the whirlpool tubs we have. We are looking forward to seeing you again.

Thank You,

Janet Groover
General Manager
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Write a Review

487 reviews from our community

Traveller rating
    173
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    74
    45
    22
See reviews for
181
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71
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Seattle, Washington
1 review
4 of 5 bubbles Reviewed 22 April 2013

We recently stayed four nights at the Best Western Grants Pass Inn, Oregon, and consider it some of the best customer service that we have received in years of motel stays. Robin was a stand-out along with a very cheerful and courteous staff. She handled our special requests with a smile, and made spot-on recommendations for restaurants. We were also very impressed with the cleanliness of the property and the cheerfulness of everyone on the staff. In the past we have stayed at a more expensive motel in Grants Pass, but from now on we will make the Best Western Inn our base of operations in the Grants Pass area. Thanks Robin and staff for making our stay enjoyable.
Paul

  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGPI, General Manager at Best Western Grants Pass Inn, responded to this review, 27 April 2013
Salutations Paul,

I am so proud to hear of the wonderful customer service you recieved here at BEST WESTERN Grants Pass Inn. Robin is a super star and is a great asset to our team. Two of our favorite things to read in a review is very cheerful and courteous staff. We are grateful that you took time from your busy schedule to share your experience with other travelers. Your kind words motivate us to keep up the good work, a pat on the back works as well as feedback for improvement.

Gratefully,
Janet Groover
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverbank, California, United States
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 8 April 2013 via mobile

Stayed one night after going to the Oregon Caves, was ok for a quick stay. Front desk staff nice, property is older but has been updated. While rooms were clean and beds comftorable, the updating did not seem complete. New carpet, bath area but small old dresser and small tv. Table and chairs placed by window right in front of heating-cooling unit making it hard to get to, had to move chair out of the way to turn on. No fridge in units either. Breakfast area very small with limited selections and you had to sit in the lobby and eat or take back to your room. Access to rooms are all outside and while there is a covered walkway the stairs are not covered exposing you to the elements when trying to get your luggage upstairs. Lighting in bathroom was very dim.

  • Stayed April 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Andrea J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGPI, General Manager at Best Western Grants Pass Inn, responded to this review, 17 April 2013
Good Day Andrea J,

We appreciate your feedback. We like to hear that you found us clean and comfortable. What we do strive for is excellent, friendly service. Looks like we had room to improve with your stay. We are moving forward and looking into getting refrigerators in our rooms. While we are in this transition we do have refrigerators handy to deliver to your room if needed. I will be sending our maintenance team into our rooms to ensure we have the correct lighting in the bathrooms.
Because we use feedback to keep our eye on where we may be faltering and we correct immediately!

Great travels
Janet Groover
General Manager
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Nanaimo
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 8 April 2013

Just a nice clean older hotel/motel style. Nothing too special but clean and comfy.
Breakfast is a bit skimpy and no real room for quests.
Great location to Elmer's restaurant next door. Easy in and easy out. Friendly and quiet.

  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank avorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGPI, General Manager at Best Western Grants Pass Inn, responded to this review, 17 April 2013
Greetings Avorado,

Thank you so much for your review about our hotel here in Grants Pass OR. I must agree with you about our clean and comfy rooms and being so close to Elmer's. I am so very proud of my team and all of the hard work they do to keep everything so beautiful. Every day they show up with a smile on their faces happy to be here. Once again thank you for your review and travel safely.

Janet Groover
General Manager
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Redmond, Oregon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 1 April 2013

Had a fear at first when we arrived and there was a closed sign on the pool. No worries as the hot tub was open. The pool was as well, but it was not heated. Took a few polar plunges.

Robin the front desk gal was swamped at check in and handled the phones and clients like a pro. I felt bad for Robin as she was working late and when I returned for breakfast the next morning, there was Robin even busier than the night before. Don't know when she found time to head home for a nap, but she did say she left for a bit. That girl deserves a raise.

The rooms are noisy and you can hear the other 3 connecting rooms taking a shower.

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Helpful?
Thank leisek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGPI, General Manager at Best Western Grants Pass Inn, responded to this review, 6 April 2013
Hello Leisek,

I appreciate you taking the time and writing a review for us. It is nice to have the hot tub available all year round and if you are crazy enough to do those 'polar plunges' you are braver than I. Robin is a wonderful asset to the hotel and I am very grateful she helped you and gave you the friendly service I know she is capable of.

Thank you again and we will see you next trip,

Janet Groover
General Manager
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oregon
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 4 March 2013

This motel was very clean and the staff was very friendly. Beds were comfortable. Breakfast was minimal and some of the bread items were stale, as was at least one type of cereal. They do offer a 10% discount to eat at the Elmers next door, however. Also, not enough outlets in the unit. Had to move the coffee maker and squeeze it in between the hair dryer and sink. Outside noise from people at all hours was annoying but didn't notice road noise so much.

Room Tip: Agree with previous review that north side rooms would be preferable, which we had.
See more room tips
  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank peaceful1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGPI, Front Office Manager at Best Western Grants Pass Inn, responded to this review, 5 March 2013
Hello Peaceful1958. Thank you very much for your review. I wanted to let you know that I am looking into the breakfast issues that you mentioned and I apologize for any inconvenience this may have caused you. There are some changes coming to our breakfast and I invite you to join us again to see the improvements made. Thank you for giving us the chance to better serve all of our guests.

Happy Travels,
Meghan King
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Grants Pass Inn

Property: Best Western Grants Pass Inn
Address: 111 Northeast Agness Avenue, Grants Pass, OR 97526
Phone Number:
Region: United States > Oregon > Grants Pass
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Grants Pass
#9 Family Hotel in Grants Pass
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Grants Pass Inn 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Grants Pass
Grants Pass Best Western

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