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“Disappointed...”

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Comfort Inn & Suites Hermiston
Ranked #5 of 7 Hotels in Hermiston
Whitehall, Montana
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Disappointed...”
Reviewed 16 July 2012

We were disappointed with the quality of this Comfort Inn. The motel smelled very strong of chlorine from the pool. The entrance to the motel was difficult to find since it was connected to the neighboring gas station. We were happy that there was a automatic front door that was very convenient when hauling luggage. There was no one at the front desk but there was a bell to ring bringing our arrival to their attention. The room appeared to be clean but after setting down we could see a dust filled area in the gap between the refridgerator and the wall. It probably would have gone unnoticed if there hadn't been the large gap. I am a hair freak so over course I found some in the bathroom. Always a gross out for me.... The bathroom sink was separated from the shower/toilet area which was nice...if hadn't been no more than 3' wide. There was no room for any of our supplies. Very cramped!!! I was so excited to see that they had DirecTV since we have this at home and I am very familiar with the system...WRONG! We couldn't get one channel on it and had to contact the desk to send up housekeeping to educate us on their unique DirecTV system. For anyone that has this system would assume that the guide button on the controller would show you the viewing lineup...NOPE! Couldn't even scroll thru the channels. Had to have the printed channel sheet they provided and punch in each channel number. We went to the desk to ask for a recommendation for a great place to eat. The attendant quickly pulled a sheet out from under the counter and with the address to a suggestion...she failed to explain that this restaurant was on a street the was closed down for their county fair. The town was so full and difficult to drive thru. We stopped at the first restaurant we could get parked into and turned out to be quite good. The bed was TERRIBLE!!! I can usually sleep on most any bed but this was so hard... The thermostat was unsure if it wanted us to be hot or cold so it corrected itself every few minutes...first we were throwing bedding off and minutes later we were grabbing for them. To finish off our stay, we had to wait until 7am to enter the breakfast area...they must not have many people that make an early start in the morning. We waited about 15 minutes for them to open...should have just left...I don't think I have seen the plastic looking eggs that they had. I don't usually pass up a free meal but I did this time. Sure hope the management of this Inn gets a chance to read this...

Stayed July 2012, travelled as a couple
Helpful?
Thank WesternMontanaMrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Comfort Inn & Suites Hermiston, responded to this review, 1 July 2014
Thank you for taking the time to respond to our survey about your recent stay.

We will be using this information to make your next stay enjoyable.



Sincerely

The Staff of Hermiston Comfort Inn & Suites
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72 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
dillard, oregon
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 July 2012

Hotel well maintained, room comfy/clean. Bed comfortable.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karl_Oregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Comfort Inn & Suites Hermiston, responded to this review, 1 July 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!



The Staff of Hermiston Comfort Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tacoma, Washington
1 review
Reviewed 30 June 2012

Very convenient easy to find location off of I-84. The hotel is a little noisy - the rooms could be more soundproof. The room could have been cleaned a little better - I found garbage underneath a chair. But - the rooms were very nice and the hotel had a good feeling to it. The breakfast was nice - and the hotel attendant tried very hard to keep it stocked. The only real drawback was that the Hot Tub was not hot - it was barely luke warm - the kids & I actually had goosebumps while in it. I mentioned it to the gal at checkout who said that she would look into it - I suppose I should have mentioned it days earlier. I would stay here again - it was priced a little too high - but there is not much competition in the area.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Comfort Inn & Suites Hermiston, responded to this review, 1 July 2014
Thank you for taking the time to respond to our survey about your recent stay.

We will be using this information to make your next stay enjoyable.



Sincerely

The Staff of Hermiston Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level 6 Contributor
438 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 28 November 2011

Located at the junction of I-84 and Hwy 395, the Comfort Inn sits at the old site of Buck's Corner if you traveled the area and you're old enough to remember that. And that's part of the charm - a real convergence of travelers of all stripes - truckers, families on vacation, traveling salesmen, tourists and college bound young adults.

The petrol station is across a wide expanse of tarmac in front of a convenience store and an A & W restaurant (how many of those are left?). The motel is typical of Comfort Inns - cookies upon registration, a daily newspaper and a breakfast buffet that satisfies - fruit, bagels, yogurt, eggs, waffles, juice, coffee and tea.

There is a swimming pool and an elevator. My folks took a handicapped room as they are elderly and surprisingly it had an adjoining room for a care person. Well designed and logical!

The service is Eastern Oregon friendly, like welcoming old friends.

The only downside can be idling diesel tractors (trucks), particularly in winter. I've stayed here before when I-84 was closed to traffic due to snow. The parking area behind the hotel (west) is designed for big rig parking and when the roads are closed it's a concert of diesel motors and trucks pulling in all night. But it's a refuge and you're likely to be one of the stranded so it's part of the experience. They're still noticeable other parts of the year, but hey! It's a truck stop!

Room Tip: Rooms on the east side are not likely to be quieter, as big rigs are using their Jake brakes to slow...
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Douglas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Comfort Inn & Suites Hermiston, responded to this review, 1 July 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!



The Staff of Hermiston Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level 6 Contributor
138 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 4 October 2011

Stayed first part of March ( 2-4 ) 2011

Clean adequate rooms. Pricey for what is offered but very few hotels in area.... So supply and demand.

EZ I-84 access. Place was 100% + booked. I got double booked and a person was thrilled for me to release the second booking. There were two conventions in the area.

Not a lot of choices for food. Not a lot of extras....

Just a clean place to sleep.

Sits next to a truck stop / travel center

Continental breakfast was OK not great.

Room Tip: Ask for directions and go into town for food (4-5 miles away). Lots of great food there too many to...
See more room tips
  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fireinjunjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Comfort Inn & Suites Hermiston, responded to this review, 1 July 2014
Thank you for taking the time to respond to our survey about your recent stay.

We will be using this information to make your next stay enjoyable.



Sincerely

The Staff of Hermiston Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Washington
Level 5 Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 20 September 2011

If you are travelling down I-84 and need a place to stay, this fits the bill to a tee. You definitely want to make reservations because the place fills up fast especially if there is bad weather in the area. The room was standard two queen with gold, yes harvest gold, bed spreads. The TV is NOT a flat screen but do you really need a flat screen TV. The TV worked. The internet worked. The indoor pool and hot tub were nice. There was a fridge and a microwave in the room.

Right next door is a truck stop so there is truck stop food available but if you want to sit down and eat, you have to drive a minimum of 4 miles to a restaurant.

Room Tip: Upstairs away from the freeway noise is best.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PlayfulPlatypus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Comfort Inn & Suites Hermiston, responded to this review, 1 July 2014
Thank you for taking the time to respond to our survey about your recent stay.

We will be using this information to make your next stay enjoyable.



Sincerely

The Staff of Hermiston Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level 4 Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 September 2011

The hotel is newer and the rooms typical of what I find at Comfort Inn properties. Backs up to a parking lot full of tractor/trailers but they didn't disturb us. It's right off the highway but there really isn't a place nearby to eat unless you drive into town, about 4-5 miles away and then there are choices. I would stay again if in the area.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Travelor2141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie S, Manager at Comfort Inn & Suites Hermiston, responded to this review, 1 July 2014
Thank you for taking the time to respond to our survey about your recent stay.

We will be using this information to make your next stay enjoyable.



Sincerely

The Staff of Hermiston Comfort Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Hermiston

Property: Comfort Inn & Suites Hermiston
Address: 77514 Highway 207, I-84 and Hwy 207, Hermiston, OR 97838-6193
Phone Number:
Region: United States > Oregon > Hermiston
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Hermiston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Hermiston 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Inn Hermiston
Hermiston Comfort Inn

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