Our goal was to visit the Columbia Gorge waterfalls, Mount Hood and outlet shopping during our stay here in Oregon and this hotel was in a good area for all of those activities.
When we booked our room, we had a choice of a regular room or a "mountain view" room...but for a little bit more money. We chose the mountain view room because we were celebrating our anniversary. When we got into the room, we noticed that the only view we had was a parking lot and some businesses behind that. No mountains to be seen. We looked around the hotel from the outside and was pretty sure that the rooms on the opposite side of ours would have been "mountain view" but the front desk clerk insisted that all the views were the same. We were disappointed that we paid for a more expensive room but did not get what we booked for. It wasn't exactly the more economical hotel either, but we went with the trip advisor critiques and figured this one would have been a good one.
The check-in staff did not seem engaged with their position, helping out people checking in...they basically just said.."too bad" and "no" to everything without even attempting to help the customer out. We asked the morning clerk if we could print out a map that we had but he said the business centre was down and he could not print anything for us...even though he has a computer and printer at his desk. I do not consider this good customer service at all...especially for such a large chain! I have never been to a hotel with such unfriendly staff.
I must say, the room itself is very spacious with a nice sitting area and a sink and counter space with refrigerator for anyone wanting to prepare a meal or two. The bed was comfortable but the pillows were dreadfully soft and very small! The internet connection was terrible...even when we went downstairs by the lobby, the connection seemed to cut in and out.
Breakfast is plentiful with a good variety.
Parking is limited. My husband received his first door bang here...not impressed at all. If you come back late to the hotel you're lucky to get a parking spot.
Overall, I was disappointed with my stay. The room itself was good but the hospitality leaves you feeling cold. For the price we paid, I'm sure there are other places in Hood River for cheaper I could have stayed at with the same or better service.
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- Also Known As:
- Comfort Hotel Hood River
- Comfort Suites Hood River
- Hood River Comfort Suites