After making my reservation with HRH 3 months prior to my stay, I had to deal with them repeatedly spelling my name incorrectly (even when on the phone with them) and never receiving a confirmation e-mail. When I decided to double-check my reservation 1 week prior to my event, they told me they were full and had zero rooms left and couldn't find my name anywhere in the system. This call really, really stressed me out, and I couldn't sleep last night. It was too late to try and make other reservations.
This morning, they were able to find my information, my previously ' misspelled' name, and attempted to remedy the situation. Little too late. The 'special discounted' price that they gave me was still ~$20 over the price they additionally quoted me. I decided that I didn't want to book with them after such a negative experience.
Sadly, there aren't too many options in Hood River, but I am not planning on going back to this establishment again.
- Official Description (provided by the hotel):
- Our 41 renovated guest rooms and suites are beautifully appointed in classic European style with all the modern conveniences. With views of the Columbia River, downtown Hood River or of our Roof Top Garden each style of guest room conveys a different personality. Free WiFi, Fitness Area and Air Conditioning throughout the entire hotel. inside our friendly staff, inviting rooms and comfortable lobby with fireside seating will ensure a pleasant stay. Venture outside and be at the center of all that Hood River has to offer; walk to five wine tasting rooms, shop artisan jewelers, couture fashion or fire arts. Savor craft beer and dining delights. ... more less