We booked two nights for a romantic getaway and ended up staying only one night because it was too late to cancel our first night's stay and all the hotels in the area were booked. When we arrived, we were informed that we would not be getting the room we had originally booked and had been gauranteed to us 6 weeks prior to our stay when we made our reservation over the phone with the hotel. When we got to our room we were surprised to find the accomodations were less than desirable. The furnashings were comprised of cheap, unmatching peices that could have been picked up in any second hand store clearance auction. Besides the conditions of the room, we found that the heater did not work. The room was about 50 degrees and the outside temperature was between 30-45 degrees. Maintenance could not fix the heater, so they brought us a small space-heater and told us to deal with it. They were much more polite when they said it, but it amounted to the same thing. We were told that every room in the hotel was booked and that nothing could be done. At the time, all the other hotels in Hood River were booked as well, so we had no other lodging options. We cancelled are second nights stay on the spot, wrapped up in blankets to stay warm and made the best of our stay for the remainder of the night. We were very disappointed in our stay and in the attitude of disregard for our experience that was displayed by the hotel staff. I hope this review helps others make an informed decision before supporting this hotel. I read reviews prior to staying, but didn't see any that really substantially warned other consumers about the hotel. So, to leave you with one last thought... there is a reason the website has no pictures of the rooms, its because they are Motel 6 quality. In fact, its almost an insult to rate them as well as Motel 6.
- Official Description (provided by the hotel):
- With its historic charm and reputation for excellence the Columbia Gorge Hotel is a perfect location for your next leisure visit in the beautiful Columbia River Gorge. ... more less
- Reservation Options:
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