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“Upset with Front Desk Customer Service”

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Best Western Plus Hood River Inn
Ranked #1 of 8 Hotels in Hood River
Certificate of Excellence
GreenLeadersSilver level
Reviewed 26 June 2012

My best friend and I were super excited to stay at this hotel since it was right along the river. Once we checked in immediately the young lady at the front desk was rude. She didn't speak much and just gave us our room keys and pointed to the left saying our room was "Down that way, past the handicap parking spots". We searched for our room and after 15 minutes finally found it. When we go up to the door the keys were already de-magnetized, and we were in the basement facing the parking lot. We went back to the front desk and waited in line.. noticed that the demeanor of the young lady at the front desk had completely changed for another guest, asked if he wanted a view room, and if he would like a property map outlining specifically where his room was. Then the next morning I woke up, looked at my sheets and there was a brown particle stuck to my sheets - it was gross.

Enjoyed the location of the hotel, the waitstaff in the restaurant was excellent, but unhappy with the initial treatment when checking into the hotel.

Room Tip: Ask for the new wing, or a room not facing the parking lot...
  • Stayed: June 2012, travelled with friends
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Thank taylor b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear Taylor B, Many thanks for taking the time to write a review. As is the case in most hotels, there is a possibility of a room without a view. We have been sold out nearly every night recently, so when you made your reservation through Expedia all the river view rooms in their inventory were booked. We do however hold our own inventory for river view rooms so when booking in the future a direct call to our property 800-828-7873 or to Best Western central reservations 800-528-1234 is your best bet. Our river view rooms do fill up first!

I apologize for the indifferent attitude of our front desk clerk at check in, she is typically one of our most efficient. I will discuss your review with her personally so to avoid a future occurrence. Your comment re: discovering something on your bed sheet upon awakening is concerning but I can assure you, we score very high marks for housekeeping on both our regular in house inspections and on our semi annual Best Western inspections. Our housekeeping department is one of the highest rated in the Best Western system.

Thank you for your kind comments about our location and our excellent restaurant staff. If at all possible, please give me a call as I would like to discuss your review in more detail and would appreciate the opportunity to have you visit us again.

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2,290 - 2,296 of 2,663 reviews

Reviewed 26 June 2012

The rooms at the Inn are spacious, clean, and nicely decorated. The view of the Columbia and the walk along its banks are a wonderful asset. If you're like me, a light sleeper, bring ear plugs in case you stay in an east end room. The freeway traffic may keep you up for a while. But that's the cost of travelling.

All of the staff at the facility are exceedingly accommodating, informative, and welcoming. I'd recommend the Inn with the lovely outdoor pool and hot tub, and the great restaurant (super food at decent prices) to everyone. I'll certainly be back.

  • Stayed: April 2012, travelled on business
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Thank Shari C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear ShariC, Thank you for your recommendation. I am pleased you enjoyed our prime location, stylish rooms, and helpful staff. Thanks too for your great comments regarding our Riverside restaurant. We look forward to welcoming you back soon.

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Reviewed 25 June 2012

We received one of the new rooms in the East Wing and it had a great view and was brand new!
This Hotel was a surprise as it was much nicer than expected. I knew I would be getting a nice room, very clean but didn't expect the quality of the room and furnishings.
We were upgraded to the new wing and given complimentary breakfast vouchers as well as a voucher for half off the second entree in their restaurant...which is very nice.
We had a deck overlooking the river and their is a very nice walking path starting at this property that takes you along the river and right into town, about a 35 minutes easy walk.
I highly recommend staying here. Great location and reasonably priced.

Room Tip: Ask for a room in the new wing with a river view
  • Stayed: June 2012, travelled as a couple
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Thank rusty49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Rusty49, I am thrilled you chose the Hood River Inn for your recent visit to the Columbia Gorge Scenic Area! Surprises are great when they're pleasant ones and we are always pleased to hear that we have gone beyond someone’s expectations. We look forward to welcoming you back again soon.

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Reviewed 24 June 2012

We have been staying at this hotel on the Columbia River for fifteen years or more, and we are pleased with the recent remodel that added beautiful new rooms with high ceilings and river balconies to the East Wing.

These rooms come with all the amenities including Turkish-bath sized towels, robes, and slippers.

We greatly enjoyed our stay in one of these rooms on June 18, and we look forward to doing so again before long.

The room comes with a sit-down breakfast in a large, cheerful, riverfront dining room. Our waitress, Marlene, was a delight and she provided us great service..

Room Tip: If possible, book a river-facing room on the 3rd floor of the East Wing.
  • Stayed: June 2012, travelled as a couple
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Thank wonderfulworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Wonderfulworld, It is always great to hear from one of our regular return guests. I am happy to hear that you enjoyed our new rooms with the many luxurious amenities included. I will pass your kind comments on to Marlene who returns from college every summer to work in the Riverside restaurant. We always look forward to welcoming her back and we'll certainly look forward to welcoming you back the next time you are in Hood River. Thanks again for the great review.

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Reviewed 22 June 2012

What an unexpected pleasure this hotel is! The landscaping is stunning and the many huge windows in the hotel and its restaurant allowed us to enjoy it from the inside. The hotel itself is beautifully decorated. Our first floor room had a balcony over Hood River -- the perfect place to relax with a glass of wine. The room itself was attractive, large, well furnished, and very clean. A huge bonus for our party of three was the full bath with an additional sink outside it.

We were offered a choice of complimentary breakfasts, and they were excellent, as was the service. The coffee, which our waiter proudly told us was Portland Roasting's award-winning Papua New Guinea, was exceptionally good. The restaurant is beautiful and we were sorry that we had not tried dinner there the night before.

Although this hotel is just off the major highway, we did not notice noise either inside or on our balcony. It was a little tricky to drive back to the hotel from elsewhere in Hood River, but the front desk provided us with a map that helped. The only drawback is that most of the entries are up several stairs, a problem for one of us with knee problems. However, there is one entry to the basement level and an elevator that is down a ramp from the parking lot that can be used after check-in.

I'm hoping to return again for a longer stay soon.

  • Stayed: June 2012, travelled with family
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Thank Ella_Map
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Ella_Map, Your review titled 'Delightful Gem ' makes my day! Thank you so much for taking the time to write. We do our best to create a "WOW" factor for a guests whether it be in their hotel room or in our restaurant or lounge and are happy that for you, we have accomplished our goal! We are also looking at how we might incorporate a lift at our lobby entry to help our guests who have challenges with the present elevator location. Thank you for your excellent review, we look forward to your next visit.

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Reviewed 22 June 2012

We chose this hotel for a golf adventure up the gorge because of it's convenient location. We stayed here last year and had no complaints, yet we were pleasantly surprised to find a new outdooor pool, spa & fitness center that overlooks the river. This is a beautiful facility and quite an upgrade from the previous one. Our room appeared to be brand new with nice decor, a view of the river and the beds were ultra-comfy. (we were told the next morning that the east wing had been completely renovated and new rooms were added) Both dinner and breakfast at the Riverside Grille offered great food and exceptional service considering it appeared the hotel was full. I recommend the salmon special off the dinner menu.... it was excellent! I found the staff courteous and helpful which made us all feel right at home. I would definately recommend this hotel to anyone wanting to spend time in the Hood River area.

Room Tip: Spend a little extra for the view of the river.... it's well worth it!
  • Stayed: June 2012, travelled with friends
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Thank dcg181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

DearDCG181, I was not feeling very well today as I have been lamenting yesterday's poor golf game. We love to host golfers who are visiting Hood River so reading your review really picked up my spirits! Thanks for taking the time to detail the many amenities that you enjoyed here and thanks too for the comment on the fresh Chinook Salmon. With so many options for getaway golf outings it is a testament to a hotel when a guest returns, . Thank you so very much. We look forward to welcoming you back again and again!

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Reviewed 21 June 2012

On check in, things were a bit delayed but the lobby was clean and modern, staff was friendly. Our room was in the newly renovated third floor area and it was immaculately clean with a beautiful view of the Columbia River. There are nice touches in the room like bathrobes, house slippers, and a clean remote control. The bathroom is very nice, way beyond a normal Best Western. The outside of the hotel does not hint at how beautiful the rooms in the newly renovated area are. And breakfast was hot and cooked to order. Although it's not in the center of Hood River, with a car, this is a great place to stay. The Assistant Manager was especially attentive and asked when he saw us the next morning how we enjoyed our stay.

Room Tip: If you are willing to spend a little extra, stay in the newly renovated 3rd floor area. The rooms on...
  • Stayed: May 2012, travelled with family
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Thank Beryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

Dear BerylM, Thank you so very much! Although there is so much information online these days, there is nothing like a good old fashioned recommendation! We truly appreciate all the details you've written about our hotel's amenities and especially appreciate you taking the time to post photos too. We look forward to your next visit.

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Additional Information about Best Western Plus Hood River Inn

Address: 1108 East Marina Way, Hood River, OR 97031-2378
Phone Number:
Region: United States > Oregon > Hood River
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Hood River
Price Range: £85 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Hood River Inn 3*
Number of rooms: 194
Official Description (provided by the hotel):
Hood River's ONLY waterfront lodging and dining, on the breathtaking Columbia River with convenient access to all activities. Featuring rooms for every budget; from riverview rooms and suites to standard no-view rooms. Rooms feature mini-fridges, microwaves, hairdryers, irons & board, coffee makers, and high-speed wifi. Enjoy a delicious meal at the Riverside restaurant or Cebu Lounge. Take a dip in our gorgeous riverside pool and spa, or relax in the sauna. We pride ourselves on delivering excellence in customer service and high quality cleaning standards. Our friendly, helpful staff is ready to ensure a memorable stay. ... more   less 
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Also Known As:
Best Western Plus Hood River Hotel Hood River
Best Western Hood River
Hood River Best Western

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