We have stayed at the Indian Lodge Motel many times over the past
years. Until now, we have never had a complaint. When we needed
accommodations for one night a couple of weeks ago we naturally
called the Indian Lodge Motel. In the process we went on line to their webpage
to get their telephone number. We noticed a few negative reviews but based on previous stays we felt the comments were not in line with our experiences.
WRONG! Circumstances required we needed to cancel our reservation.
We called 24 hr plus in advance and we were told by a rude, insulting and unprofessional women they had a 48 hr cancellation requirement. The man who took our reservation never mentioned cancellation policies during the discussion. The women essentially insinuated we were lying and we were informed of the cancellation policy during our reservation discussion ... although she was not part of our conversation. She did tell us that she would in this case only charge one-half of the bill although she had never done this before. The bottom line is the money becomes a secondary issue. In retrospect, it is a menial amount. If we had been informed, we would have accepted the penalty; however, the penny smart pound-foolish attitude coupled with unprofessional demeanor becomes the issue. In the end, it is Indian Lodge’s loss. It’s a matter of customer respect and service.
- Also Known As:
- Indian Hotel Joseph
- Indian Lodge Motel Joseph, Oregon