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“Smelly Toilet”

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Best Western Plus Rama Inn & Suites
Ranked #1 of 8 Hotels in La Grande
Certificate of Excellence
oregon
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Smelly Toilet”
Reviewed 14 June 2007

We stayed 2 nights mid-week. When we arrived, found the room (a suite) to have a very smelly toilet! (Rank, old urine scent wafting up to nose level while standing, mind you! ) When we went to the front desk, they were busy with a bus-load that had just arrived, so waited in the room where they have breakfast. There was a spray bottle of disinfectant sitting there on the counter, so I took it to spray every surface of the bathroom! That problem solved...but where is the remote? Found it! on the floor...not exactly the 1st place I'd look! Oops...another problem...chips and dirt found on the floor! Told the front desk staff about this at a non-busy time...was told that a maid would definitely take care of it!
Came back later...same chips on the floor! Obviously, not taken care of. Mentioned this again to the staff...were told they were sorry about the problem and made a note.
Pillows were fairly "bouncy", but bed seemed fine. Linens seemed clean, but I was a bit nervous after the horrid bathroom odors.
Layout of suite, very odd. You walk into the door to a small area with a full size couch, coffee table, overstuffed chair, lamp -table on one side: a large TV on a dresser, refrigerator, microwave in a cabinet on the other side, with a corridor for walking through. Next was the bath area, with single sink open to walkway, separate bathroom with shower tub combo opposite. Then was the usual double queen layout with another TV in a closing cabinet opposite, a large desk with rolling desk chair. The cable for connection to internet was on the opposite wall, between the beds, so the cable was long enough to string across the bed to the desk area! It did have wireless, but if you didn't have blue-tooth it might be a problem.

Overall, not the place we'll choose next time. If they had been more interested in correcting the problems, instead of berating the maid staff to us, we might feel differently.

Stayed June 2007
Helpful?
1 Thank oregonbirder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
bend, or
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 October 2005

The cable TV didn't work. At prime swimming time (about 10am) when I needed a swim to relax my back muscles from the painful mattress, the maintenence guy was using a sander on the stones around the pool. The result was very unclean air (you could see it) and a layer of thick dust all over the water. The pool posed a significant health risk. When I complained politely to the front desk girl she was rude, not apologetic about it. So, the 3 things I was paying for didn't work...the bed, the TV and the pool. At least they have waffle presses to make your own waffle on.

  • Stayed October 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tumalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 7 December 2004

I will NEVER stay in this motel again. The plumbing in the bathroom lavatory sink) was so sluggish that I had to shave using the bathtub faucet. The beds and (what they tried to pass off as) pillows were miserable. The general manager was not customer-service oriented, and did not follow some fundamental good business practices (having a negative conversation on the phone about a customer while at the front desk in public view) and an overall nasty demeanor. This gives me pause about other properties under both the Rama name and within the Best Western Chain. I have never, in all my travels and under various conditions, had such a bad experience in a hotel.

Helpful?
14 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Rama Inn & Suites

Property: Best Western Plus Rama Inn & Suites
Address: 1711 21st Street, La Grande, OR 97850-3919 (Formerly BEST WESTERN PLUS Rama Inn & Suites)
Phone Number:
Region: United States > Oregon > La Grande
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in La Grande
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Best Western Plus Rama Inn & Suites 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western La Grande
La Grande Best Western

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