We got the name and number of this motel on one of those Traveler Discount books. We called from the road and asked if they would honor the discount amount and when they said they would, we reserved a room for later that evening. They asked us to give them a card number to reserve the room so we gave them our Debit card even though we planned on paying with cash. When we got there and went in the room, I almost backed out of it because the toilet had grime around the edge and the bathtub had mold on it and the room just didn't seem that clean. But we decided to stay since it was late and we had reserved it with the discounted price. Boy were we upset the next morning when we went down to checkout and were charged the room price without the discount AND the bill had already been put on our debit card. After my husband came out and showed me the bill, I was angry and went back in to see why we were not given the discount. I was told that we had not showed them the discount paper when we check in, which we did not do thinking that it was already taken care of at the time we reserved the room and of course, no one had bothered to tell us they needed it. The girl we talked to was totally inflexible and so I give them a big fat ZERO for customer service!! She could have solved this problem for us and we would have walked away relatively happy but she refused to do anything about it. So we stayed in a dirty unacceptable room because we thought we were at least getting a deal. I've worked as a customer service rep for years and know that anything can and shoud be done to satisfy a customer. With such crappy customer service, they had better get there rooms cleaned better or they are not going to have much business!!!
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- Also Known As:
- La Grande Hotel La Grande