I purchased a Groupon for a two night stay and three hour limo tour at Kelty Estate in Lafayette, OR on 8/17/12. I made a reservation on their website on 8/17/12 to stay in the Strawberry Suite 1/25/13-1/27/13 for my husband's birthday. I received a phone call from Kelty Estates the week before Christmas (approx 12/20/13) advising me they sold my room to somebody else and I had two options: 1- Keep my dates of 1/25/13-1/27/13 but be put up at a different B&B (they could not give me the name of the "other B&B" nor information regarding what room I would be staying in); 2- Switch the dates of my reservation to any available date of my choice even beyond the expiration of the Groupon. From 12/24/12 through 1/4/13 we emailed back and forth several times finally deciding we would change our reservation to 7/12/13-7/14/13. I emailed them on 6/3/13 to confirm everything with our new reservation was still ok and and they emailed me back and advised they did not have my reservation. [If anyone is interested I would be happy to send you a copy of my email correspondence with Kelty so you can see for yourself exactly what transpired.] Since this was a Groupon I contacted Groupon directly and ended up receiving a full refund after they attempted to contact Kelty Estate to remedy the situation and Kelty did not respond. Thank you Groupon! Thank goodness we live locally in Portland and hadn't booked plane tickets, rental cars, time off work, etc to use this Groupon because Kelty Estate really dropped the ball. I currently have a pending Better Business Bureau complaint against Kelty Estate to which they have made no response as of 6/9/13.....
- Official Description (provided by the hotel):
- The Kelty Estate is listed in the National History Register. Built in 1872, we are in the heart of Oregon wine country, 48 miles from Portland, 60 miles from beautiful Oregon beaches or zero miles from your most relaxing holiday. There are 21 wineries within five miles. Easy access to Evergreen Air and Space Museum, Willamette Valley Medical Center, Delphia School, Linfield College. Just minutes from McMinnville, Dundee, Dayton, Newbergm Salem and Carlton. ... more less
- Also Known As:
- Kelty Estate Hotel Lafayette
- Kelty Estate b&b