We had booked to stay for a week or more as we were relocating to Portland for work. Although the greeting at reception was friendly, there wasn't a great deal of effort to accommodate our request (lodged with the booking some weeks prior) for a quiet room and early check in (just an hour or two before the official 3pm slot). Also, when we called for advice on finding a dry-cleaner, we were directed to use the free internet! We'd already tried this but very few cleaners came up on the search so we hoped for some local input. Finally the customer service representative agreed to call us back with suggestions - but never did!
There was a soccer tournament in town so the hotel was full. Not only was there alot of noise from kids running up and down the hall into the night, but several people were noisy in the room next door and eventually, at around 11pm, we had to ask reception to see if they could do anything (which they did, and the group dispersed).
Unfortunately the noise from rooms next door, and above, continued throughout the night - most disturbingly from their bathrooms!!
We checked out the next day (reception staff showed no real concern) and moved to the Fairfield Inn and Suites, just round the corner. We've been there now for two weeks and can't say enough good things about the staff. Ultra-accommodating and go the extra mile. And the walls aren't quite so thin!
- Official Description (provided by the hotel):
- A relaxing Lake Oswego hotel, the Hilton Garden Inn Portland/Lake Oswego hotel is conveniently located near Tigard & Wilsonville, OR within close proximity to the beautiful Oregon Wine Country and only minutes from downtown Portland. We are also located near Bridgeport Village Shopping Mall, Washington Square Shopping Mall, Oregon Zoo, Rose Garden Arena, and Lewis and Clark College. Plus, the Hilton Garden Inn hotel in Lake Oswego offers 179 spacious guestrooms full of thoughtful amenities complemented by friendly service and a relaxed atmosphere. At the Hilton Garden Inn, you'll find everything you need, right where you need it during your stay in Oregon. ... more less
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- Also Known As:
- Hilton Garden Inn Portland/Lake Oswego Hotel Lake Oswego
- Hilton Garden Inn Lake Oswego
- Hilton Lake Oswego
- Lake Oswego Hilton