We arrived at the Ashley Inn from spending a wonderful night in seaside on our 3 day mini holiday.
As we arrive at the Ashley Inn and Suites we were greeted a “What” when we got to the front counter. While getting the information about our bookings, they placed us in a 1 bed room for 3 of our guest. We were told we would have to pay an extra $10.00 for a room upgrade with 2 double beds which they said they will waive. We now had another issue with the booking. They said we would have to pay $15.00 for the 3rd person, even though we had booked 3 people. We spent almost 30min on the phone with the agency which booked us the room which resulted in them crediting us the extra $15.00 we paid with our Visa to the hotel. After the room was switched, we received a phone call from an employee who inspected our car while we were in our room and immediately called our room while we were un-packing and asked us if we have a pet with us and said they are going to charge us an extra $25.00 fee for having him. Even though the hotel states they are pet friendly Please beware pet owners. Our intent was to keep the dog in the car, as he is not fully potty trained for liabilities etc...
We left the hotel and returned hours later with 3 friends we met in the town to chat and share some drinks. As I entered the hotel I noticed there was a new receptionist who immediately followed us to our room. Once we got to our room I opened the door to shockingly see her standing outside of our room, key in hand about to open our hotel room’s door! She said to us, “you only have 2 guest booked in and you are not allowed any guests in your room. They must leave or I am calling the police.” Minutes later we received a knock on our door and standing outside were 3 police officers. They told us the states laws are the hotel can refuse any person for any reason, so you will have to ask them to leave or pay the $15.00 extra guest fee. Our 3 friends we met left, as they were going to anyways as they had a condo in town. The officers still would not leave until we paid the fee of $15.00 (the one we paid earlier), but officers or front desk never did their diligence, to even check our file. The officers did not allow us to leave our room so I could go talk with the front desk lady (the one who followed us to our room) to try to sort this out. After about 15 min with the police going back and forth to the front desk I picked up the rooms telephone and called the front desk. I asked her to look into my file and she found the note stating we already paid the $15.00 fee. I told the officers she found it they confirmed and left.
Morning time, one of my friends went to try to get the complimentary beverages and was told he must go back to the room or they will call the police again.
We checked our at 10:00am and will never return to the Ashley inn and suites ever again.
Ron Wallace is the general manager. He should not be in any management position.
- Official Description (provided by the hotel):
- The Ashley Inn and Suites is a 100% smoke free establishment and features a variety of amenities designed to make your stay memorable. Enjoy one of our generously furnished guest rooms, or a spacious two-room suite. Or, pamper yourself within one of our luxurious spa suites. Each room is designed and furnished with your comfort in mind and includes a refrigerator, microwave, iron and ironing board in each room as well as TVs and DVD players. Thoughtful touches such as a delicious Deluxe Hot Homemade Breakfast make you feel right at home. There is a guest laundry facility for those who choose to extend their stay. For fun, we have an indoor salt water pool and spa. There is also a sauna and fitness room with aerobic equipment. WiFi Internet access is available throughout the hotel whether you bring a laptop to use in your room or choose to use our business center located near the lobby. ... more less
- Reservation Options:
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- Also Known As:
- Ashley Hotel Lincoln City