I had booked a reservation in advance over the phone & advised that we do have a pet, requesting a corner room. Everything was set.
After 10 hours of driving, we finally arrived for check in close to midnight. 7:45am the phone rang & it was the Manager going on & on how we have a pet, we’re not in a pet friendly room & he wanted us out of there asap so he could relocate us. I didn’t even get a chance to speak… At that point I was fed up with what had just took place, packed everything up & went to go check out. He (still the Manager) tried to void my discount because we wanted to check out 2 days early. I couldn’t believe the balls on this guy. Instead of trying to make things right due to the inconvenience, he continued to argue with me, he did not want to budge. This guy should not be in the hospitality industry period. Extremely unprofessional & rude.
Overall the customer service & experience was a nightmare! I would not recommend. Bottom line *DO NOT STAY HERE*
- Official Description (provided by the hotel):
- Finest Lodging in Oregon Coast. Locate in center of Lincoln City, City Hall and Library aross from us and nearby many nice restaurants and gift shops. Beach access and shopping mall is only couple blocks away. We serve every guests as a Royal family like Palace. ... more less
- Reservation Options:
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- Also Known As:
- Palace Inn And Suites
- Palace Hotel Lincoln City