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“Nightmare Hotel Experience at Lincoln Sands”

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Best Western Plus Lincoln Sands Oceanfront Suites
Ranked #7 of 36 Hotels in Lincoln City
Certificate of Excellence
A TripAdvisor Member
“Nightmare Hotel Experience at Lincoln Sands”
Reviewed 19 June 2003

We checked in for one day on the 17th of June 2003 and Payment was made the front Desk Clerk Brian. As we were bringing our stuff in from the van Brian noticed we had a small one man raft on our roof of the car. He commented "your not planning on using that in pool are you?" I said no It's for Devil's lake . He said "Oh, cause the management wanted me to tell you that it cant be used in the pool" I said No Problem and continued to unpack. We had three children (the younger) that are very used to staying and behaving in hotels. I had to back to our home and work so I left my family there to stay over. The next day I called the office at Lincoln Sands at 11:17 and told them we wanted to stay another night and they told me the rates went up to 269.00 from 149.00 for our first nights stay. I said well thats rediculous. Nobody told us that the rates would increase like this as it was only wednesday. Rate increases are from Thu-Sat. There was nothing in what I signed that said anything about rate increases. While I was gone, the front desk guy Brian kept calling my wife and telling her that she needed to get out of the room or pay this rediculous amount. His Phone calles started at 10:50 prior to check out time. He was rude and abrupt. I called their office from My House in McMinnville (40 min. away) at around 11:10. I called their 800 number and they told me I would have to call back on their local number to connect to Jennifer's room. Then the real fun starts. After we had explained that we would not be staying another night Brian attempted to charge my card 269.00. Then After he didnt succeed he called Jennifer again and demanded a good credit card. We had enough to cover the charge of another night but only at the original rate of 149.00 not 269.00. After his attempt and fith rude phone call at 11:06 She told him that he had no right to charge the card. He told her that your going to be late checking out and their will be a half day room charge now of 130.00. She said "fine " I then spoke to the manager (I did not get her name) and she was just as rude and non helpful. At this point, I got on the phone with Brian and he said he had to have something for cash I told him I was moving money into the account and I would be there in 40 minutes to pay for these charges. He said OK. Then I went to my Pay Pal account and as I was watching, he charged 140.00 (cleared) ,then 50.00 (cleared), then 40.00 (which failed), 30.00 (failed), 20.00 (cleared), and 10.00. This completely wiped out my account. I called Jennifer to tell her what was happening at 11:27. She then called front desk and told them to stop. They hung up on her! Then She called 911 and they interupted /disconnected her call while connecting to 911. She then called the office back and demanded they call the sherrifs office. When the police arrived they said my wife was rude and swearing at them and they wanted her off the property. At this point my wife was telling the Police what was going on and they even agreed that they were being rediculous. Ok and here is the worst part. I am 45 minutes away and My wife is stranded at the (satanic INN) Lincoln Sands Suites. They made here exit the premises with a 150 lb travel carrier and all of the stuff we had. It was raining pretty hard and she had a 1 1/2 year old infant, no money and no vehicle. She was forced to take all the stuff down on the beach. When I got there, my kids were soaking wet and crying, She was crying also and the housekeeping, which was rude as well, was up at the Licon city Sands hotel laughing at us. I had never in my experience been treated so poorly as a paying customer. Please note she was checked out before Noon that day. This was documented in the police report. When I called a final time Brian said there would be an 80.00 late check out fee. I didnt care, I just wanted to get to my wife and children as they were going to be out in the rain. My son remembered that he had left some of his stuff in the room and food and when he tried to go back up to the room (which was left clean it took housekeeping 15 minutes to clean cause they hurried and got someone checked in the room while the polce were there) They said "No! We threw it away and you need to get off the property!" And Tyler could see they had un-opened cereal box and the other food from the fridge in our room. They would not give it to him. The One house keeper had a big tattoo wrapping around her arm that My son remebered. During Our Stay at this hotel, our family Never left the room, never used the pool and we were not noisy or disruptive in any way. Plus She left the room emaculate as we always do. My wife was in housekeeping in her early twenties for employement and can appreciate what they do.

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Additional Information about Best Western Plus Lincoln Sands Oceanfront Suites

Property: Best Western Plus Lincoln Sands Oceanfront Suites
Address: 535 NW Inlet Avenue, Lincoln City, OR 97367-3140
Phone Number:
Region: United States > Oregon > Oregon Coast > Lincoln City
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Lincoln City
#8 Business Hotel in Lincoln City
#10 Romantic Hotel in Lincoln City
#11 Family Hotel in Lincoln City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Lincoln Sands Oceanfront Suites 2.5*
Number of rooms: 33
Official Description (provided by the hotel):
We feature all oceanfront suites, right on the beach! All of our suites have been updated with new furnishings, Felecity pillowtop mattresses, along with an all new bedding package and granite throughout the bathrooms and kitchens. Hot breakfast is included, offering: eggs, sausage, biscuits/gravy, fresh made Belgian waffles, fresh fruit and many other items to choose from. Plus free internet access throughout the property. We are proud to be in top 20% of all Best Westerns in our district, and committed to your satisfaction! ... more   less 
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Also Known As:
Best Western Plus Lincoln Sands Hotel Lincoln City
Best Western Lincoln City
Lincoln City Best Western

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