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“Good luck with your Groupon” 2 of 5 bubbles
Review of Surftides Lincoln City

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Surftides Lincoln City
Ranked #11 of 36 Hotels in Lincoln City
Salem,OR
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good luck with your Groupon”
2 of 5 bubbles Reviewed 20 February 2014

I reviewed this hotel after my first stay last summer and mentioned that they would not take my expired Groupon at that time. Manager Claudia advised me that they would be happy to honor it in the winter, so I booked one night last weekend - I believe we are still in the winter? To be sure they would honor the face value of my expired Groupon I called the hotel the previous week to verify. The clerk assured me they would and even posted the certificate number in the notes of my reservation. Good thing I called! Same manager attempted to refuse it at check in! After some prodding she checked the notes and said in an exasperated manner "Okay! Whatever!" She told me the value ($129) would be deducted at checkout. However when we checked out the clerk did not verbally verify the amount bevore running my card and the full room fee was charged. Once again we had to invite him to look at the notes. He did reverse the charge and the apply the discount (not really a discount as I had already paid for it!) but then informed us that it could take up to 5 business days to get a credit. This is a decent hotel and rooms are clean, although updated like a rental property with cheap materials. And the staff is still very friendly. But I have to wonder how many other customers payed for a groupon they could not use because this this hotel accepts them or not as they choose. And this information is not in the "fine print". If they are too stingy to honor their groupons they should not offer them.
Because no one made any sort of apology for this I will never be back.

  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank ChristinaWSalem_OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
picataggio, Owner at Surftides Lincoln City, responded to this review, 23 February 2014
Thank you for your review.

I am glad to have read we did get the Groupon amount applied to the bill.

We do honor all the groupons, since the deal expiration they are treated like a gift cert for the face value as you pointed out.

I will get with our Management staff and see why this was made into an issue...

Given that almost everything we did in the updated rooms were custom made pieces that can not be purchased any where I am sad to read you felt we used cheap materials

I wish you the very best where ever your travels take you..
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697 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Salem, Oregon, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 January 2014

The room was clean and the bed was very comfortable.
The bathtub was a nice size to soak in. The surf tides is close to a casino, and the ocean. some rooms have a ocean view. Good parking.
When we called for a extra cot the staff was very prompt in bringing it up to the room.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Teresa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
picataggio, Owner at Surftides Lincoln City, responded to this review, 23 February 2014
Thank you for the kind review.

I will share with our staff ..

Safe travels and we look forward to seeing you again in the near future..

- peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hillsboro, Oregon
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

We made our reservations at the last minute but was so surprised when we checked in and was informed that they had upgraded us from our reserved room to a suite. It was on the fourth floor with a balcony looking right out to the water. We had a bedroom plus another bed in the main area, a fireplace, microwave, small stove, plates and cutlery and a small refrigerator. The staff at the front desk were very helpful as we had forgotten our tooth brush and needed a couple of bandages and asprin. They served wonderful cookies in the lobby about 5:00 PM. The restaurant across the parking lot, The Mist, had a very nice early bird dinner which we enjoyed. I will be back for sure for the location was great.

Room Tip: I did not see the other rooms but I do not think there is a bad room there for they all face the bea...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LSgreeneyeldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
picataggio, Owner at Surftides Lincoln City, responded to this review, 23 February 2014
Thank you for very kind words...

There are views of the ocean and then there is being right on top of it when you look outside your window.

Safe travels and we look forward to seeing you in the very near future..

- peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lebanon, Oregon, United States
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

We stayed in a second floor room with two queen beds. The room had great ocean views from the balcony, you could probably hit the beach if you threw something off the balcony. The room was clean, with plenty of room and very comfortable beds. Notably absent from the room is a larger flat screen TV, but the TV in the room was a nice size, and we didn't go stay at the beach to watch TV anyway.

Slightly disappointing: The bathroom was fairly small, with just a small tub/shower, a small sink that sprayed part of the counter when turned on full blast, and a strangely low ceiling. Obviously the bathroom had its tub/shower replaced in the recent past, but the rest of the bathroom was left looking fairly dated. While the room was very clean, it also had an overall dated look. I'd venture to guess that other parts of Surftides have been fully remodeled, and this part of the hotel hasn't been fully updated......yet.

None of that would give us any reason to not come back. Their pool and spa area is quite impressive, and even has a small exercise room off to the side and available for use. While we never accessed the beach from our hotel, I can tell that the beach access is slick and easy.

Bottom line: A very clean, neat, and comfortable hotel with great ocean views and access, with a great pool and rec facility. All of that comes at a fairly affordable price.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank askingalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
picataggio, Owner at Surftides Lincoln City, responded to this review, 27 February 2014
Thank you for your review and your kind words.

I am very happy to read that your stay was enjoyable.

We are always looking for feedback for our guests and use this information as a means to improve the product / service and amenities ...

Safe travels and we look forward to hosting you again in the near future...

- peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Idaho
2 reviews
5 of 5 bubbles Reviewed 1 January 2014

Everything about our stay here was good. Our room was nice and comfortable but not immaculate. Location can't be beat! Staff was friendly and helpful. We stayed with our 4 children and Surftides was very accommodating! Great place to take the family. Outdoor courtyard with 4 gas fire pits with benches around them. A very comfortable, relaxing setting. We would definitely recommend this hotel!!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daryl I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
picataggio, Owner at Surftides Lincoln City, responded to this review, 11 March 2014
Hi,

I wanted to take a moment to personally thank you for taking the time to write such kind words.

Your review is very much appreciated...

We will share with the rest of the staff for sure...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

great spot if you love ocean views but like something a bit more modern. We always stay in the updated remodeled rooms. Love the hip vibe but still very comfortable. Great job. Traditional rooms are still worth the view! definetely get one of the many rooms with views right on the ocean. No complaints!

Room Tip: remodeled room facing the ocean
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shelly_6012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clackamas County, Oregon
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

Our room was very nice and clean. We had incredible views of the Ocean. Nice flat screen tv with a dvd player in this room. I loved the anchor light and other décor. There is no kitchen to cook in but you do have a microwave and small fridge. They also have a restaurant on the property. Besides who wants to spend too much time cooking when there are so many fun things to do at the beach anyway? The staff was extremely friendly and helpful. We wanted to stay here another night but couldn't because my daughter needed us to help her out, otherwise we would have! We love this place and will come back again. Thank you everyone at Surftides for a very pleasant and wonderful stay.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JulieM655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surftides Lincoln City

Property: Surftides Lincoln City
Address: 2945 NW Jetty Ave, Lincoln City, OR 97367-4391
Region: United States > Oregon > Oregon Coast > Lincoln City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Lincoln City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Surftides Lincoln City 3*
Number of rooms: 141
Official Description (provided by the hotel):
An oceanfront multi-acre boutique hotel offering priceless memories for families, weddings, romantic getaways or just being with friends. Design and all the amenities you should expect in your perfect vacation. Indoor pool, on-site restaurant, indoor Jacuzzi, Workout room, Bike rentals, Basket Ball Court, multiple fire pits and the list goes on. All the above on-site amenities also come with crashing waves, cry of seagulls, panoramic views of the Pacific Ocean, warm sand squishing between your toes and of course priceless memories with your loved ones ... more   less 
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Also Known As:
Surftides Lincoln City Hotel Lincoln City
Lincoln City Surftides Hotel

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