My husband and I have family in McMinnville. We come every year and have stayed at the Vineyard Inn every year. I stayed here the night before my wedding a couple years ago. In the last few visits my husband and I have noted that the Inn has seen better days. This last trip was the worst. We arrived after a 6 hour flight and an hour drive from the airport. We had been delayed leaving New Jersey and it was the wee hours of the morning when we finally arrived in Mac. We had confirmed our reservation at the Vineyard the day before. Yet the front desk person couldn't seem to find it...nor did she seem too concerned about it. Then she casually says to us "Ohhhh...it looks like someone else has your confirmation number as well...and we're all full...hmmmm...not sure what you are going to do..." WHAT?! My husband was livid. More about the cavalier and unconcerned attitude of the front desk person than anything else. My husband said he wanted the owner of the hotel on the phone immediately. The front desk person doesn't look up and says "Oh hold your horses..." Wow. Stunned. RUDE MUCH?! Suddenly a room opened up, though it wasn't the room we paid for. At that point we were so tired that all we wanted were our keys and the bed. As we finally made our way to our room we noted that the carpet needed to be vacuumed and there was an odd musty smell throughout the whole place. The bed was hard, there was a hair in the sink when we arrived and there was ONE pillow on the bed. Needless to say we checked out the next day and headed on over to the Comfort Inn where we should have stayed in the first place. The experience was night and day. The Vineyard Inn has a big problem with rude staff. They have a problem with customer service and hospitality of any kind. I know a lot of Linfield parents stay there b/c it's close to the college, but with hotels like the Comfort Inn just down the road, people will forgo the good location and the barely cheaper prices of the Vineyard for the much nicer experience and overall value of the Comfort Inn. I am fed up with this place. We will never stay again. We are done.
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- Also Known As:
- Best Western Mcminnville
- Mcminnville Best Western