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“Great Hotel and Location.” 4 of 5 bubbles
Review of BEST WESTERN Horizon Inn

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BEST WESTERN Horizon Inn
Ranked #4 of 35 Hotels in Medford
Certificate of Excellence
Lynnwood, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel and Location.”
4 of 5 bubbles Reviewed 31 May 2014

Very nice hotel with good rooms and soft beds. The pool and hot tub we're open and it was great. The kids really enjoyed the pool while we enjoyed the hot tub. Crystal and Rhonda were very helpful when we asked about Crater Lake and it was absolutely amazing. When we checked out the next morning, we let Rachel know about a problem we had with the television and felt like it was a bother for her to apologize and she rolled her eyes. We know that she was very busy as she was checking us out and had a few other guests waiting. Besides that, it was a great time and we will definitely be back.

Room Tip: Choose a room near the hot tub and pool. Very quiet area!
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darbyanne, General Manager at BEST WESTERN Horizon Inn, responded to this review, 5 June 2014
Thank you so much for pointing out that you enjoyed our amazing pool. We take great pride in having Medford largest hotel pool. Fresh and crisp for every guest! When one of our guests let us know we can improve, you can bet we take that seriously. Again we thank you for your valuable feedback, we really do appreciate it! We especially like hearing you are coming back, see you again soon.

Gratefully,

Darby Stricker, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,121 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Portland, Oregon
Level Contributor
191 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

This was a great hotel, Jennifer at the front desk was awesome. Quiet room ,clean, and priced right. Breakfast was ok, but for the town this place really fit the bill. This was our 2nd time here and it is probably the best in Medford .

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank todski85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darbyanne, General Manager at BEST WESTERN Horizon Inn, responded to this review, 5 June 2014
We are so thankful for the kind words. We are excited to know that you will be back with us again. Your praise and recommendations are what we strive to achieve here and we appreciate that you have taken time to share your experience with other travelers. We look forward to your next visit.

Gratefully,

Darby Stricker, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Federal Way, Washington
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 31 May 2014 via mobile

Nice clean hotel, very well-kept. Nice pool and a really clean working hot tub. Issues: mattress is broken down and hard to sleep on, breakfast is carb-heavy and not suitable for diabetics, and the nearby restaurant is awful, but not affiliated. All in all I would recommend but plan to eat out...somewhere else.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Mpenni1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darbyanne, General Manager at BEST WESTERN Horizon Inn, responded to this review, 5 June 2014
You listed the pros and cons and we really take that seriously. We are so thankful for all of the kind words and you can bet, we will take your feedback and find ways to improve. We appreciate the time you took to share your feedback!

Gratefully,

Darby Stricker, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sparks, Nevada
1 review
4 of 5 bubbles Reviewed 31 May 2014

We always choose Best Western and stay here every year. Crystal and Rhonda were working when we checked in and they were wonderful. Jeanette and Rachel were working when we came back from dinner and Jeanette is great. Rachel, however, could have been more pleasant. She seemed like a know it all and did some eye rolling and it just left us with something to be desired. We were disappointed that out of all the excellent staff that we didnt get that from her. We will still choose Best Western because its a great place.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sparksnv775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darbyanne, General Manager at BEST WESTERN Horizon Inn, responded to this review, 4 June 2014
Thank you for sharing your feedback with us. Rachel, a really fine staff person, takes feedback and looks for ways to improve, because that is the kind of person she is. She really hopes to see you again so that she can show you she really means to do better. Thank you!

Gratefully,

Darby Stricker, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, United States
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 May 2014

I was coming home from a long business trip and needed a place for the night. After experiencing sticker shock in Ashland, OR, I decided to drive the extra 13 miles to Medford. I am a Best Western Rewards member and was happy to find a BW right off the interstate. Even though it was late, the staff was cheery and helpful. My bed was exactly what I expected. (I stay at BW as the beds, bedding and pillows are the same in 90% of the locations I have found.) I had a great night's sleep and was ready for the long trip I had the next day. While I wanted more substantial breakfast that morning, the offerings at the BW looked good. I saw a few people walking out with full plates. Always a good sign. The location is just off the interstate. Getting into the hotel, due to the street design is a bit odd, but isn't overly difficult. The hotel is next to the Black Bear Diner (another personal favorite), and a short drive to the Medford visitor's center and Harry & David. While I was there for business, this would be a fine place to state for family, friends or a solo traveler.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darbyanne, General Manager at BEST WESTERN Horizon Inn, responded to this review, 4 June 2014
Wow! What a generous recommendation. You spent a lot of time on really kind words and we really appreciate. You point out the many fine attributes of Best Western as a brand and then go on to rave about the fun stuff to do near The Best Western Horizon Inn. Thank you so much!!!

Gratefully,

Darby Stricker, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paradise, California
Level Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Nice hotel, good rooms with refrigerator and microwave. The front desk staff were very helpful but one kinda big complaint was they did not advise me of a new promotion of a free night for two or three stays, I thought you got it automatically by using your member number. It turns out you had to be registered for the promotion, and it wasn't until I checked into the next Best Western that the front desk staff there advised me of the promotion and registered me. I lose a free stay now, buyer beware as usual but I would stay at this hotel again. The breakfast was just OK, not as good as at the other Best Westerns we stayed at.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darbyanne, General Manager at BEST WESTERN Horizon Inn, responded to this review, 4 June 2014
First a sincere apology! We fell off the horse if we failed to register you for the promotion. I can assure you that if you call Jamie at the front desk, she will ensure that you are credited for your stay with us, if she hasn't already. Thank you for pointing out an area for improvement, we love making our business better in every way!

Gratefully,

Darby Stricker, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 May 2014

Upon checking in, the reception staff were very friendly and helpful in giving me information regarding local recreation. We were looking for a Jet Boat excursion and one of the ladies at the front desk did some online research to find us the very best place to go in Grants pass, OR. Hell's Gate Jet Boat Excursions. It was a fantastic ride, and I was thankful that the front office staff took the time to get us to the right place.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Kris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darbyanne, General Manager at BEST WESTERN Horizon Inn, responded to this review, 4 June 2014
It is among our very favorite compliments when our guests tell us we helped them to plan a better experience. There are so many amazing things to do and we really make an effort to keep up with event calendars and local attractions so that we can offer our guests good information. Our staff knows all the local favorite eateries too. Thank you for your very kind recommendation.

Gratefully,

Darby Stricker, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Horizon Inn

Property: BEST WESTERN Horizon Inn
Address: 1154 Barnett Road, Medford, OR 97504
Phone Number:
Region: United States > Oregon > Medford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Medford
#3 Best Value Hotel in Medford
#4 Family Hotel in Medford
#5 Romantic Hotel in Medford
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Horizon Inn 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Best Western Horizon Hotel Medford
Best Western Medford
Medford Best Western

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