I'm going to try really hard to give this hotel a fair review, but my experience was terrible! Customer service is not in their vocabulary! As my 'title' suggests - they really don't have a clue! After checking in, we proceeded to our room in the back of the hotel. Right from the start, our room cards gave us trouble. The first day, I had to go back to the office to have our cards 'swiped' again by the front desk, as they eventually got worse and wouldn't let us get back into our room. The second (and last day) of our stay, we went to Crater Lake and again, had trouble getting into our room, so we called and they sent a maintenance man to our room. He actually made 3 trips to our room, changing the whole lock mechanism of the door. He then 'swiped' our new cards on some mobile device and told us, straight-faced, that we wouldn't have any further troubles. We went out to dinner with friends and upon our return, our cards didn't let us in our room, so, in the dark, with my wife and 4-year-old waiting, I had to go back to the front desk and was told I was checked out and they had tried to give our room to someone else! I showed them our Expedia paperwork and they re-entered us into the system, but then charged us for a rollaway bed I had been given (on our original booking) free of charge! We came home a week later and they had left a message on our answering machine asking why our luggage was still in the room! DO NOT STAY AT THE INN AT THE COMMONS!!!
- Official Description (provided by the hotel):
- Inn at the Commons is conveniently located in the heart of downtown Medford, in southern Oregon’s scenic Rogue Valley. Its location offers an easy access to all the treasures and attractions of our region, including Crater Lake National Park, charming Ashland with the renowned Oregon Shakespeare Festival, Southern Oregon University and a sophisticated dining scene. We are just a short drive from the historic Jacksonville and the Britt Festival, golf courses, as well as wineries of the Applegate and Rogue Valley. With the multitude of trails, rivers and lakes, Southern Oregon is your outdoor vacation bonanza. Enjoy hiking, biking, jet boat trips, rafting, fishing, bird watching and skiing.The Inn is just 10 minutes from the Rogue Valley International Airport via our complimentary shuttle. Our 118 non-smoking spacious guest rooms and suites feature all the modern hotel amenities, including complimentary breakfast, WiFi, parking, and the heated outdoor pool. With over 9,000 square feet of meeting and banquet space, we can also accommodate up to 900 guests for your next conference, or special occasion. For business or pleasure, make Inn at the Commons your destination in the heart of downtown Medford. ... more less
- Reservation Options:
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- Also Known As:
- Red Lion Medford
- Medford Red Lion