I'm on the road 4 days a week and stay in a lot of hotels. This is by far the worst hotel I have ever dealt with. The staff is extremely rude. The rooms are dirty and smelly. I wouldn't stay here if they paid me!More
I'm on the road 4 days a week and stay in a lot of hotels. This is by far the worst hotel I have ever dealt with. The staff is extremely rude. The rooms are dirty and smelly. I wouldn't stay here if they paid me!MoreShow less
On the night of the 13th we were informed that your door was not closing properly. We offered to move you and informed you we would notify maintenance the next morning as it was late evening so they had already gone home. You declined being moved. The next morning, the 14th you reminded the desk agent about your door. She offered to help move you and gave you 10% off for the inconvenience. You declined to be moved. Maintenance immediately went to the room, discovered the problem and repaired it. It was then cleaned by a house keeper and the house keeping manager double checked the room and door to confirm there was no more problem. The front desk manager also spoke with maintenance to insure you would have no more problems with your door. That night you came to the desk and told the staff that the door was still not working and that your room had not been serviced. The girls apologized and offered to bring you anything that was needed as well as help you move. You declined to move or that you needed anything. On the morning of the 15th you came to the desk and again informed the front desk that your door was not working and that your room had not been serviced the previous day. You were offered to be moved or checked out if you were unhappy, and maintenance and the housekeeping manager were sent back to the room. She assured me your door was in working order and the room was serviced. We apologize if you felt that we had missed something while servicing your room. We can assure you the door was fixed the second maintenance was informed the morning of the 14th. We kept a special eye on the room to ensure that you would not be inconvenienced anymore. We sincerely apologize if you felt that the staff were rude at any time as this was honestly not our intention. It is always our policy to rectify any unpleasant situation as soon as possible. We upheld this by fixing the door immediately, offering to move you, and by giving you a discount. Again we apologize for the inconvenience.
After calling the front desk, they delivered a can of deodorizer to spray in the room. It was better for about 10 minutes and then it smelled like dog pee covered with perfume. The hotel was full so we could not change rooms. We tried to check out, but we had used the restroom, so they wouldn't issue a refund. We went to the Redlion, also a pet friendly hotel, a mile away and for twenty dollars more had a great smelling room in a beautiful hotel.
Staff was very friendly & helpful. Our Room wasn't ready when we got there. They showed us another room, took that room. They offer a free breakfast, free internet, hot tub,sauna, pool, exersise room, laundry room. Elmers is walking distance, right out the door.. Would stay there again if we are in Medford. Right off I-5.
We spent four nights here and were very please with the accomidations. The room was large with a computer desk and table and chairs. Flat screen TV, fridge and microwave all included. Housekeeping left a note most days letting us know that they would be around until a certain time if we needed anything. I thought that was a nice touch. The lobby was stocked with coffee and apples for the guests when we checked in. The only room complaint was that the room safe did not work, but we did not report it so the hotel was not given the chance to fix it. Pool area was nice but could not get the steam room to work, don't know if it was out of order or we just weren't doing it correctly. Towels were always stocked when we visited the hot tub. Nice place for Breakfast right in front of the hotel (Elmers)
Just a quick overnight stay ... but everything met or exceeded expectations. Clean room with all amenities, easy check-in/check-out, good continental breakfast to get us on the road early the next morning, etc., etc.
Nice place to stay, no complaints. Clean with fast free wireless! Very good location near everything and easy to find.