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“Great attitude towards wheelchair-using guest”

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Newberg Travelodge Suites
Ranked #3 of 5 Hotels in Newberg
Olympia, Washington
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great attitude towards wheelchair-using guest”
Reviewed 5 June 2013

My spouse, a wheelchair-user and ADA consultant, and I traveled to Newberg with family as a graduation trip for their adult daughter, to do wine-tasting in the Willamette Valley. I'd booked the same room type -- two queen beds -- but specified one to be ADA wheelchair accessible. We called ahead and confirmed, as wheelchair users are generally advised to do... no problems.

Upon arrival, we were warmly greeted and given rooms across the hall from each other. The ADA room was spacious and comfortable, with decent sized bathroom with grab bars and tub with small portable shower bench (not as sturdy as we'd recommend, but...). All rooms seem to put the sink outside the bathroom, which is a hassle but some folks like the ability to brush teeth while someone else showers.

BUT: the pillow-top beds were far too high for a wheelchair user to use singlehanded. At 27" high, they were well above wheelchair seat height.

We asked the young gal at reception if there were any lower beds in the place, and were told they were Travelodge standard issue. We resigned ourselves to my helping with a major assisted lift onto the bed, and went to meet the family. To our surprise and relief, their beds were a full 3.5" lower. The bathroom door was just wide enough for the wheelchair to scoot in (if not close the door), and there was just enough space between the beds to manage.

In the morning, we ran across the manager, Mr. Bhat, and explained our problem with the high beds. He explained that Travelodge had dinged him for the lower beds, which were scheduled to be replaced, but when we showed him the problem, he immediately grasped the issue. A win-win solution: he plans to move one of the lower beds into the ADA room, to give guests a truly Universal Design solution. If you need a higher bed, you get one. If you need an easier transfer, you get one, too.

We'll be writing to Travelodge/Wyndham HQ about this. If you're short or have similar mobility problems, you might want to do the same, and recommend they give a choice of bed heights in all their 2-bed ADA rooms.

Room Tip: Hotel is well set back from the road, tucked behind Finnegan's restaurant, so most rooms pretty...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catzeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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310 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
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English first
Washington
Level Contributor
63 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 May 2013

The hotel and parking lot were clean, which I find a good indication. The room was very comfortable and took care of needs including a safe, small microwave and refrigerator. The bed was by FAR the most comfortable I have slept on while traveling in a long time. There was a free cold breakfast and housekeeping was timely with keeping everything in the room put together and replenished. The binder provided that directs the traveler to local restaurants and television channels was completely out of date. The bathroom door didn't latch properly and the shower seemed to fluctuate a little. But that was the worst that we dealt with and was not enough to make us regret staying there. The price was perfect and we will stay there again next year. So if you're looking for comfort and value, this would be the place.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WanderingWoman_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, OR
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 21 May 2013

Made a reservation a month in advance via their website. . . got a confirmation. . . then, just a few weeks before our trip, we received an email from the hotel saying that we should call Wyndham customer service because they were overbooked and did not have a room for us. . . ridiculous. If you plan to stay here, be SURE you actually have a room, a reservation and confirmation does NOT guarantee a room at this travelodge.

Stayed June 2012, travelled on business
Helpful?
Thank PDXtraveller707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
travel99w, Manager at Newberg Travelodge Suites, responded to this review, 23 May 2013
The Booking was done by the wyndham website. It was due to some unknown error on the website. Wyndham is still doing research on this issue as off when this response is posted. Sorry for the mistake.
We the property owners will compensate 50% off of the next stay on this property to this guest.
Error on the booking site is regretted.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Newberg Travelodge Suites

Property: Newberg Travelodge Suites
Address: 2816 Portland Rd, Newberg, OR 97132-1929
Phone Number:
Region: United States > Oregon > Newberg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Newberg
Price Range (Based on Average Rates): £
Hotel Class:2 star — Newberg Travelodge Suites 2*
Number of rooms: 41
Official Description (provided by the hotel):
Motel with Two Stars from AAA ... more   less 
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Also Known As:
Travel Lodge Newberg
Travelodge Newberg
Newberg Travelodge
Newberg Travel Lodge

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