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“Not a good experience”

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Holiday Inn Express Newberg - Wine Country
Ranked #4 of 5 Hotels in Newberg
Reviewed 26 May 2014

I was not expecting much...but our stay here was really a disappointment. First when entered our room, it smelled of some really awful cleaning chemicals like they were trying to cover over something. Next the TV resolution was terrible. I called management to have them fix. They never came to the room. When I went down the desk, I asked the lady if she could fix. She mentioned that she called management and he would fix after fixing the elevator... He did not come up... Finally had to remind them the next day to fix.... Poor service and would not recommend

Stayed: May 2014, travelled as a couple
Thank Chuck H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Holiday Inn Express Newberg - Wine Country, responded to this reviewResponded 9 June 2014

Good Morning Chuck H,

Thank you for taking the time out of your busy schedule to let us know about your recent visit to the Shilo Inns Suites in Newberg, Oregon. We really appreciate every comment each of our guests provide. It helps us strive to provide the best service for each of our guests.

I gratefully appreciate what you pointed out and sincerely apologize for any inconvenience you experienced.

Thank you again for choosing the Shilo Inns Suites in Newberg and we look forward to having you as our guest again in the future.

Sincerely,
Scott Fritscher

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56 - 62 of 113 reviews

An EasyToBook.com traveler
1
Reviewed 12 December 2013

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Easytobook.com
Thank An EasyToBook.com traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ShiloHotels, Manager at Holiday Inn Express Newberg - Wine Country, responded to this reviewResponded 11 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 December 2013

Stayed here recently for a week while we were between apartments. Sadly, this Shilo just doesn't live up to their image. While using the laundry facilities, discovered that the dryer doesn't get your clothes dry without putting in additional money. Needs attention. During the day, the front desk seems to be the gathering place for Kiara from housekeeping and the maintenance guy to yak.The continental breakfast was well stocked for what it was on the first day, Unfortunately, each morning there was less and less to choose from to the point that there was no gravy for biscuits, a few fruits, and no milk cartons.The coffee in the lobby is weak and cold in the a.m. for which there is no excuse,The shining stars are the lovely housekeeping ladies that clean your room. Hard working. smiling and very accommodating!Just don't get the feeling that this Shilo is a cut above like we used to. Nothing to seperate you from the competition when you don't pay attention to the details.Hope you can fix it!

  • Stayed: November 2013, travelled with family
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1  Thank sue s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Holiday Inn Express Newberg - Wine Country, responded to this reviewResponded 11 February 2014

Good Morning Sue S,

I want to thank you for taking the time out of your busy schedule to let us know about your recent visit to the Shilo Inns Suites in Newberg, Oregon. We really appreciate every comment each of our guests provide. It helps us strive to provide the best service for each of our guest.

I will have someone look into the dryer issue. I appreciate the wonderful comment about the housekeepers that cleaned your room. Please feel free to call me at our establishment anytime to discuss anything in details with me.

Thank you again for choosing the Shilo Inns Suites in Newberg and we look forward to having you as our guest again in the future.

Sincerely,
Scott Fritscher

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Reviewed 28 October 2013

We had to come to the hotel twice to get checked in as they were unable to get the rooms cleaned up and available by the regular check in time. Too bad as we wanted to clear up some space in our trunk for a shopping trip...

Our room was non-smoking (I think the hotel is non-smoking) however our room smelled very much like a smoking room. The room was clean enough though the carpet needs to be replaced due to a large thread-bare patch right in front of the sink.

The in room coffee maker was out of action due to a missing filter basket. How did room service miss that?

The complementary breakfast is fairly basic. Cereal, individual packaged bagels and danish, toast, yogurt, hard boiled eggs, etc... The danish I had was not at all good. They did have fresh fruit like apples, oranges, and bananas! That was nice. For some reason there is a waffle maker out in the lobby, not in the same room as the rest of the food and tables.
So there is enough to get you going for the day but I wish I had just gone out to Shari's for breakfast.

  • Stayed: October 2013, travelled as a couple
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1  Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilohotels, Manager at Holiday Inn Express Newberg - Wine Country, responded to this reviewResponded 4 November 2013

Hello William D,

I want to thank you for taking the time out of your busy schedule to let us know about your recent visit to the Shilo Inns Suites in Newberg, Oregon. We really appreciate every comment each of our guests provide. It helps us strive to provide the best service for each of our guests.

I gratefully appreciate what you pointed out; please feel free to call me at our establishment anytime to discuss this personally with me. I look forward to our conversation for it is our personal goal to accommodate each guest.

Thank you again for choosing the Shilo Inns Suites in Newberg and we look forward to having you as our guest again in the future.

Sincerely,
Scott Fritscher

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Reviewed 23 September 2013

The property was a little dated, but clean. They still use real keys instead of access cards. The breakfast was very basic- convenience-store pastries, cereal, yogurt. They did have 1 waffle maker in a separate area by the front desk. If you don't care about frills and just need a place to sleep, this is your spot.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank Stephanie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Holiday Inn Express Newberg - Wine Country, responded to this reviewResponded 17 October 2013

Hello Stephanie V,

I want to thank you for taking the time out of your busy schedule to let us know about your recent visit to the Shilo Inns Suites in Newberg, Oregon. We really appreciate every comment each of our guests provide. It helps us strive to provide the best service for each of our guest.

We have found that most Guests enjoy using the real standard keys instead of access cards; which sometimes become demagnetized and cause problems. We are glad you found the breakfast area to be very convenient. The housekeeping staff was pleased with your feed back which they pride themselves on. We have started upgrading our televisions with flat screens; which some of the rooms already have.

Thank you again for choosing the Shilo Inns Suites in Newberg and we look forward to having you as our guest again in the future.

Sincerely,
Scott Fritscher

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Reviewed 18 September 2013

This is not our typical profile for a hotel when we travel. Booked by the company for its location and I'm sure price. When I checked in the front desk staff was very friendly and professional. When I got to the room I felt like I had been transported back to a motel in the 1970's.

This place could use a facelift. The room was large and clean but very dated. It had an old smell. Two of the people in my group had to change rooms because their non-smoking room had been smoked in. The AC was loud and underpowered. The window would not open. Bird poop on the window.

I took a few photos of the room and sent them to the rest of our team who was still in Portland. They checked into a more upscale Portland hotel.

I'd return if I was paying myself and had to stay in the area,. For business travel no.

Walk out the front door and turn right at the street. Go to Abby's pizza for dinner. It was outstanding.

  • Stayed: September 2013, travelled on business
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Thank Mid-40-married
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Holiday Inn Express Newberg - Wine Country, responded to this reviewResponded 17 October 2013

Hello Mid-40-married,

I want to thank you for taking the time out of your busy schedule to let us know about your recent visit to the Shilo Inns Suites in Newberg, Oregon. We really appreciate every comment each of our guests provide. It helps us strive to provide the best service for each of our guest.

It is our goal to make every guest feel comfortable during their stay; and feel pleased that they choose Shilo Inns Suites. I would like the opportunity to thank you over the telephone, please feel free to call me at our establishment anytime.

Our local community appreciates that you also pointed out your recommended restaurant. Abby’s Pizza is great place to enjoy old town family style pizza.

Thank you again for choosing the Shilo Inns Suites in Newberg and we look forward to having you as our guest again in the future.

Sincerely,
Scott Fritscher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2013

don
not stay here! Upon checking in about 3:30pm was told our pre-reserved room was not available, they were full? I asked about giving the confirmation number, girl at desk said it won't help it doesn't mean anything? Upon checking back at 9pm, was told we they had our room all along? Room was 80-9- degrees all night, was told, "ya that room has always been hot?" We suffered, they gave us a box fan for second night? showed head of housekeeping how air cond wouldn't blow cool air, she agreed and mentioned it was way too hot and would get it looked at. Was told at front desk upon checking out they wouldn't charge for that night and apologized and manager would call us at home next day. No call ever came. Bill came, yep we got billed for $202.24 for second night after a $$74.90 first night, we had reserved for two nights. Never stay at Shilo again and will let others know as well of problems with staff and 1-800 garbage.

Room Tip: stay elsewhere, Best Western very close. A lot of weddings in this area. Book ahead but not Shilo, t...
See more room tips
  • Stayed: August 2013, travelled with family
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Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Holiday Inn Express Newberg - Wine Country, responded to this reviewResponded 19 September 2013

Hello Richard L,

I want to thank you for taking the time out of your busy schedule to let us know about your recent visit to the Shilo Inns Suites in Newberg, Oregon. We really appreciate every comment each of our guests provide. It helps us strive to provide the best service for each of our guest.

It was a pleasure speaking to you over the telephone. I personally want to thank you for allowing me to correct every issue while we were on the telephone together. Please feel free to call our establishment anytime to discuss anything else which you might remember later. I look forward to your suggested input.

I look forward to your next visit to Newberg, Oregon.

Thank you again for choosing the Shilo Inns Suites in Newberg and we look forward to having you as our guest again in the future.

Sincerely,
Scott Fritscher

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Newberg - Wine Country

Address: 501 Sitka Ave, Newberg, OR 97132-1304 (Formerly Shilo Inn Suites Newberg - Oregon)
Phone Number:
Region: United States > Oregon > Newberg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Newberg
Price Range: £95 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Holiday Inn Express Newberg - Wine Country 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Shilo Inn Newberg
Newberg Shilo Inn

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