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“Amazing service! Hotel and Restaurant”

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Shilo Inn Suites Hotel - Newport
Ranked #21 of 24 Hotels in Newport
Reviewed 1 July 2014

We received absolutely amazing service by Jessie D in the restaurant. We arrived close to closing and she welcomed us with a great smile and seated us immediately. She was extremely kind and courteous, with outstanding service.
Our kids were excited to see that she was also working in the morning at breakfast. Although we were not seated in her section, she came over to our table to say hello and make sure everything was going great with our stay in the hotel as well as with our breakfast.
We will highly recommend the restaurant as well as the hotel. The front desk staff was also fantastic. Mike was working that night and checked us in with a smile. He gave us a fourth floor room with unobstructed and AMAZING views of the ocean. He made my daughter's day when he let her pick out a stuffed animal from the red wagon. When we checked out, Maneli was extremely nice, giving the kids some shells and also giving us some valuable information about the tide pools and lighthouse - which were a "must see".
Needless to say- we would definitely go back.

Room Tip: 4th floor ocean view rooms!
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  • Stayed: June 2014, travelled with family
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Thank Kristi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Newport, responded to this reviewResponded 14 July 2014

Dear Kristi K,
It is always wonderful to hear about our guests experiences at the Newport Shilo Hotel and Restaurant. I am happy we were able to make your stay with us an enjoyable one, through our amazing service and offering great ocean views. We always try to make all the families staying with us feel welcomed and appreciated. Thank you again and we look forward to seeing you and your family in the future.
Best Regards,
Mike Willock, General Manager

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393 - 399 of 730 reviews

Reviewed 29 June 2014

No air conditioning. No hot water. Little windows on the bottom. They did knock off twenty dollars. Still wish it had been a better visit. We had a family reunion with folks from eastern canadian. Was trying to show off the town i was raised in. Oh well

  • Stayed: June 2014
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Thank drillman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Newport, responded to this reviewResponded 14 July 2014

Dear drillman,
I would like to offer an apology on the hot water issues as we were switching out units at the time and was assured it would not affect the rooms. We do our best to make sure our guests have a pleasant stay and I am sorry this did not occur for you and your family. Please come back and see us again next time you visit Newport.
Best Regards,
Mike Willock, General Manager

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Reviewed 27 June 2014 via mobile

Only thing this hotel has going for it is the access to the beach and the spectacular view.. Check-in was pleasant and quick. Once we got to our room, the disappointment set in. We paid for a "deluxe" room and thought maybe we would have a balcony or something. "Deluxe" is very misleading. Next time we visit Newport, we'll stay at a surrounding hotel.

  • Stayed: June 2014
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2  Thank Areviewer12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Newport, responded to this reviewResponded 14 July 2014

Dear Areviewer12,
Thank you for staying with us and offering your feedback on this visit to Newport Oregon. We are happy you enjoyed the views of the mighty Pacific Ocean and I will make sure to look into the other items you addressed.
Best Regards,
Mike Willock, General Manager

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Reviewed 19 June 2014

This is an older hotel. It is right on the beach with beautiful beach views and access but the rooms leave a little to be desired. For the price I would have expected a nicer room. If it wasn't on the water this would be a mediocre motel.

  • Stayed: June 2014, travelled with family
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2  Thank Aimee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Newport, responded to this reviewResponded 24 June 2014

Dear aimeerae75,
I truly appreciate you staying with us and taking the time to offer your feedback on your stay. Most of our guests enjoy the beautiful beach views as you mentioned and access direct from the property.
Best Regards,
Mike Willock, General Manager

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Reviewed 17 June 2014

My wife and I were traveling from Colorado to visit Oregon for our first time and included the Pacific Coast and Highway 101 on our itinerary. After a beautiful day driving from Portland we pulled into the Shilo Inn in Newport due to its great location right on the beach. I was given all the details about the hotel from a delightful young woman at the front desk named Mandi, who not only worked with me to offer a good price (it helped to be a veteran) on a room with an ocean view, but she also convinced us to enjoy a complimentary appetizer at the hotel restaurant, where my wife and I enjoyed a well-prepared and delicious meal to go with our crab cakes appetizer. Mandi helped make our stay at the Shilo very enjoyable and it was a pleasure meeting her. Thanks to you Mandi for going out of your way to make our stay in Newport a pleasant one.

Room Tip: Ocean views are worth it (provided the weather cooperates).
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  • Stayed: June 2014, travelled as a couple
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1  Thank Don P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Newport, responded to this reviewResponded 24 June 2014

Dear Don P,
It is wonderful to hear that you include the Shilo Inn Newport during your West Coast adventure. Thank you for taking the time to offer your insightful experience and kind remarks about the front desk agent Mandi. She certainly does a great job of personalizing all of our guests stay with us and delivering exceptional customer service. We thank you for staying with us and look forward to having you back in the future.
Best Regards,
Mike Willock, General Manager

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Reviewed 10 June 2014

I am from Oklahoma came to Oregon. We stayed at Shilo inn in Newburgh Or. we liked it so much we came to Newport Or. Stayed at the Shilo there the service was even better. So now I have reservations in Seaside for tomorrow. I will stay in a Shilo inn for the rest of the trip.

Room Tip: Reserve it ahead time.
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  • Stayed: June 2014, travelled with family
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Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Newport, responded to this reviewResponded 18 June 2014

Dear Kevin F,
We are always happy to have guests come and visit us from different parts of the world. Thank you for offering your kind comments about Christie as she is a great asset to the Shilo Newport property. I know you will have a wonderful time exploring the Oregon Coast and enjoy the nice Shilo properties.
Best Regards,
Mike Willock, General Manager

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Reviewed 7 June 2014 via mobile

Based on other reviews on here, we decided to give it a try. At only $99 a night we got clean rooms, friendly service, close proximity to everything, and an amazing view of the ocean. We went to bed listening to the ocean and awoke to the sound of the ocean. The beds were doable....but I'm also spoiled with top of the line bed at home. I would recommend this place and I would stay there again. We were in building B room 238 and 231.

Stayed: June 2014, travelled with family
1  Thank Felicia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Newport, responded to this reviewResponded 10 June 2014

Dear Felicia M,
Being able to fall asleep and wake up to the harmonious sound of the Pacific Ocean is a great amenity here at the Newport Shilo Inn and I am happy you enjoyed it. We do our best to offer friendly service at an affordable price with great ocean views and it sounds like we reach this goal during your stay. We look forward to having you stay with us again in the future.
Best Regards,
Mike Willock General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shilo Inn Suites Hotel - Newport

Address: 536 SW Elizabeth St, Newport, OR 97365-5012
Region: United States > Oregon > Oregon Coast > Newport
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Newport
Price Range: £81 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Shilo Inn Suites Hotel - Newport 3*
Number of rooms: 179
Official Description (provided by the hotel):
Begin your Oregon Coast excursion with a stay at the full service Shilo Inn Suites Oceanfront Hotel in Newport. This ocean front hotel features 179 beautifully appointed guestrooms, each with a spectacular view of the Pacific Ocean, south jetty and to the north, the Yaquina Head Lighthouse. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Hotel Oceanfront
Shilo Inn Newport
Newport Shilo Inn
Shilo Inn Suites Hotel - Newport Oregon

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