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“Great Location, good prices, excellent hotel staff”

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Holiday Inn Express Hotel and Suites Newport
Ranked #7 of 24 Hotels in Newport
Certificate of Excellence
Reviewed 12 August 2009

This hotel had recently opened when we stayed there August 6, 2009. They still had a few bugs to work out. Shannon at the front desk took care of out needs wonderfully. I would recommend this affordable hotel to any age group.

  • Stayed: August 2009, travelled with family
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1  Thank PurpleHayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNewportHIE, General Manager at Holiday Inn Express Hotel and Suites Newport, responded to this reviewResponded 13 April 2011

Thank you for taking the time to review our hotel and the wonderful compliments. We know that you have so many hotel choices while visiting Newport and we appreciate you choosing the Holiday Inn Express.

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437 - 443 of 453 reviews

Reviewed 11 August 2009

We stayed here with our two young daughters. It went from bad to worse from the check-in on. The front desk service was deplorable. If you didn't get the "back in 5 minutes" sign (which really means 45-60 minutes) then you were misfortunate enough to deal with Laura, queen of the bad attitudes. Checking in with her was like checking in to a county jail. I did not bring my work ID because it is an access ID, apparently you are supposed to bring it if you want your company rate (have never had to show it at the multitude of hotels I stay at every year). I showed her every ID I did own, including my professional license. After being scolded by her, I was expecting a cavity search by her demeanor, she reluctantly handed over our room keys. There were only 3 towels in the room, so I called to the desk first and no one answered. Then I went to the front desk. I had to wait 20 minutes for some one to "be back in 5 minutes" then it was Laura again. Yep, she told me she was the only one there and she was busy and I would have to wait. Meanwhile, 6 people came to the desk saying there weren't any towels at the pool. She told everyone of them that she was busy and she would get to it when she could. There weren't any guest services books in the room like every other hotel on the planet, so I asked the guy at the front desk if he knew of a good restaurant in the area. He said he didn't know because he didn't live in the area, he then asked Laura who unfortunately walked out of the back room. She waved her left arm in the air and said "there's some down the road that way" and then she walked back to the back room. So, we returned later to find, yes 3 towels in the room again. I stopped a scruffy looking employee in the hallway and asked for a towel. When I stated that we keep getting 3 towels instead of 4, he snapped at me stating that "every room gets 3 towels, that's just the way it is!" I told him that was poor service and that the hotel knows the amount of people in each room and should provide accordingly. It apparently wasn't what he wanted to hear because he yelled at me saying "we don't know who's in the rooms!" I told him he had a bad attitude and wasn't very hospitable. Just then my husband came out of the room and they guy jetted down the hallway into a room spouting off "and for your information, I do have a good attitude!". A young lady came to the room shortly after and brought a towel. But the next day, 3 towels. Bottom-line, this place needs to fire all of these people and start over. The rate was not worth it. I witnessed countless people being told that their rooms weren't ready and would have to wait hours for it. This was said to them by the front staff without a ounce of warmth, compassion, or regret. One woman at the desk who was abnormally large, was very rude to a family standing at the desk. I was... waiting for a towel. I witnessed her tell them their room wouldn't be ready for hours. The father tried to ask for another room, stated they had reservations and asked for some timeline because of his small children. She was cold as ice and said "when it's ready, I don't know when". It was after 6 pm. CRAZY! Final thing, one of my co-workers just went down to Newport for the weekend and told me about it today. He said they had a nice time but would never stay at their hotel again. I asked him which one, he said this Holiday Inn. They too had to wait hours for their room and he said they were treated horribly. I'd avoid this place. There is a nice new LaQuinta next door, hopefully they have better staff.

  • Stayed: July 2009, travelled with family
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2  Thank SSandflea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2009

We stayed at another hotel in the same town the night before so we stopped by at about 2:30 to see if we could check in early. The woman was beyond rude. She just looked at me for a second and said...no. We went to the beach for a while, came back and checked in. Around 8:00, after promising swimming all day, I got us all dressed up in our suits and down we went. The pool was broken. Apparently, it had been broken for days. When I approached the woman behind the front desk (a different woman) she started arguing with me and telling me there was nothing they could do. Are you kidding me? It would have been nice to know at check-in or even the first time we showed up. We would have gotten a new hotel. Try explaining to a 3 and 5 year old that they can't go swimming after you got them to eat broccoli because you promised if they did they could swim for an extra half an hour.
My final straw was the level of uncleanliness. The coffee pot was filthy and I don't think it had been vacuumed. Oh, and the remote to the t.v. didn't work.

  • Stayed: August 2009, travelled with family
    • Value
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2  Thank picknwildflowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2017
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 73jaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNewportHIE, General Manager at Holiday Inn Express Hotel and Suites Newport, responded to this reviewResponded 2 January 2018

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A TripAdvisor Member
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Reviewed 16 September 2017 via mobile
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Stayed: September 2017, travelled as a couple
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GMNewportHIE, General Manager at Holiday Inn Express Hotel and Suites Newport, responded to this reviewResponded 15 November 2017

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Reviewed 14 November 2016
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Room Tip: Os quartos são espaçosos e silenciosos.
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  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank CeciliaLapertosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNewportHIE, General Manager at Holiday Inn Express Hotel and Suites Newport, responded to this reviewResponded 8 February 2017

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Reviewed 10 September 2016 via mobile
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Stayed: September 2016, travelled with family
Thank Pilatus_6023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNewportHIE, General Manager at Holiday Inn Express Hotel and Suites Newport, responded to this reviewResponded 14 September 2016

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Additional Information about Holiday Inn Express Hotel and Suites Newport

Address: 135 SE 32nd St, Newport, OR 97366-9631
Phone Number:
Region: United States > Oregon > Oregon Coast > Newport
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Newport
#5 Romantic Hotel in Newport
#5 Business Hotel in Newport
Price Range: £78 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Newport 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Holiday Inn Express and Suites is Newport's newest hotel. Conveniently located within walking distance from the Oregon Coast Aquarium and Rogue Brewery. ... more   less 
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Also Known As:
Holiday Inn Express Newport
Holiday Inn Express Hotel And Suites Newport Oregon

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