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“Off to a rocky start....but ended good!”
Review of Hallmark Resort

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Hallmark Resort
Ranked #2 of 24 Hotels in Newport
Reviewed 9 August 2014

We traveled with our kids from California to Oregon. Our first stop was Ashland and then we decided to head to the Oregon coast. Many friends recommended Newport/ Lincoln City beach areas. Our booking at the Hallmark was a last minute reservation. The staff on the phone was very accommodating and assured me that the ocean front room that I reserved for my family of four would be great and ready /waiting for our arrival. Check-in was great, the kids each got a beach bucket and ball and all was well. Upon entering our room, the kids immediately needed to use the restroom, my daughter came out screaming that there was water all over the floor. We called the front desk, maintenance was sent in while we went up to grab dinner as it was getting pretty late. My husband went to check with front desk on the room situation, near the end of our dinner. Not sure exactly what went on, but my husband came back and told me how kind the staff/manager were about the whole situation and that they had moved us to a very nice room for the night, but we would have to change rooms again the next day. I was not too thrilled about all the moves, especially with kids! However, the rooms that we moved to both nights were exceptional! The first nights move, we are all FINALLY in bed and the smoke detector starts to beep!!!! Maintenance again!! But it was fixed quickly and we all eventually got to sleep.
The manager comped one night for us and gave us the upgraded rooms as well as two breakfast vouchers. Yes, there were ALOT of inconveniences, but the staff handled everything very professionally and did all the right things to make a situation that could have been really horrible into a situation that was not so bad.
The beach /area is beautiful!, but during our stay it was EXTREMELY windy!!
The restaurant next door, Georgie's , also had excellent friendly staff and the food was very good.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank run4rfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicRabourn, General Manager at Hallmark Resort, responded to this reviewResponded 12 August 2014

run4rfun,

Wow, that was a rocky start. I am very sorry you had to endure all of those disruptions during you stay. It is great to hear that the staff rose to the occasion and took care of the issues as they arose. Thank you for taking the time to write a review and please feel free to contact me directly the next time you are coming to Newport and I will do what I can to ensure smooth sailing.

Sincerely,

Ric Rabourn
General Manager
ric@hallmarkinns.com

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1,282 - 1,288 of 1,953 reviews

Reviewed 8 August 2014

What a great hotel with a great view. The king room with the jacuzzi is the only way to go. The room has a nice kitchenette area was great. The room design was centered around the view. All rooms are ocean view. Georgie's restaurant is great and they also have room service. This is the only hotel we will stay in on our next trip to the area.

Stayed: May 2014, travelled as a couple
Thank Stephen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicRabourn, General Manager at Hallmark Resort, responded to this reviewResponded 12 August 2014

Stephen J,

Thank you for the great review! I am happy to hear you enjoyed your King Spa room, the view and room service from Georgie’s. We are honored to have earned the “Best hotel in Newport” designation from you. We will be looking forward to your next trip to Newport.

Sincerely,

Ric Rabourn
General Manager

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Reviewed 8 August 2014

My husband and I have been coming to the Hallmark for 10 years now. The first time we stayed, we took a chance on it when coming back up the coast from California. We'd stayed in Cannon Beach and Seaside before and found them more and more expensive and more commercialized. The staff at the hallmark is great! The rooms at the Hallmark are good sized and even nicer now that they've been updated. The beds are sooo comfortable and the bathrooms spotless. The galley kitchens are convenient if you want to bring in food and have dinner out at night. Lots of good restaurants close by in Nye Beach or down on the old bay front. Georgie's at the Hallmark is a favorite restaurant and their room service is excellent if you choose to order to your room. Right now I'm dreaming of sitting on an oceanfront balcony listening to the waves and sipping a glass of wine after a nice long stroll down to the jetty and back! Hopefully we'll see you again soon!

Room Tip: Upper floors of South building are quieter and having stunning views of the ocean.
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  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Rasgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicRabourn, General Manager at Hallmark Resort, responded to this reviewResponded 12 August 2014

Rasgal,

Thank you for the detailed review and 10 years of visits to Hallmark. I am thrilled to hear that they have all been great experiences. We hope to see you again soon as well.

Sweet ocean dreams,

Ric Rabourn
General Manager

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Reviewed 7 August 2014

My hubby and I went here for our honeymoon and we couldn't be happier with our decision. the staff was wonderful and very helpful. When we walked into our room there was sparkling cider on ice and a "message in a bottle" waiting for us on the table. Our bed was super big and comfy, there was 2 TV's in the room, a nice kitchen, big bathroom, and a relaxing 2 person jacuzzi tub!
Our room offered the most beautiful view of the pacific ocean, so relaxing and peaceful.

We ordered room service a couple time and it was delicious. So nice to have that option for special occasions like this. We loved staying here and are definitely planning our next trip here for our 1 year anniversary!

  • Stayed: March 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank nreetz13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicRabourn, General Manager at Hallmark Resort, responded to this reviewResponded 8 August 2014

nreetz13,

First of all congratulations! Thank you for choosing Hallmark to spend your honeymoon. It is great to hear that we were able to contribute to your “honeymoon dream”. We will be looking forward to celebrating your 1st anniversary with you!

Sincerely,

Ric Rabourn
General Manager

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Reviewed 7 August 2014

Our room was very small, but we had a balcony that faced the ocean and were able to go to sleep to my favorite sound. The beds were very comfortable and the bathroom was spotless. Two important factors in my opinion. Because it was our anniversary, we were given a bottle of champagne and a lovely note from the management.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicRabourn, General Manager at Hallmark Resort, responded to this reviewResponded 8 August 2014

Susan A,

Thank you for celebrating your anniversary with us! It is wonderful to hear that you had a great stay with us. For future reference you may want to request a Limited Edition room as they are quite a bit larger. Thank you again for your review and we hope to see you again soon.

Sincerely,

Ric Rabourn
General Manager

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Reviewed 5 August 2014

We were looking for a nice get away for our anniversary and chose this based on other reviews. The view was gorgeous, the room extra nice. We were given a movie night package with drinks and snacks as a bonus, plus the nice thought of chilled cider in the room. We had dinner at the restaurant which is part of the hotel and enjoyed some great sea food. There was an issue with the DVD player in the room and we were given a discount for the problem. Great experience and we would definitely stay here again.

Room Tip: Ask for the fifth floor. You can't beat the view and sunset, unless you want beach front access...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Kenton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicRabourn, General Manager at Hallmark Resort, responded to this reviewResponded 8 August 2014

Kenton M,

Thank you for taking the time to review your stay with us. It is great to hear that you were well taken care of by our staff and had a great experience with us. We will be looking forward to your return.

Sincerely,

Ric Rabourn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Very comfortable bed and pillow and nice quiet room! The view was incredible and the fireplace was very nice. All in all great room, could have been a bit bigger. Most disappointing was the fact I was not told at booking there is no elevator on that end of the very large building. Our rooms on the 3rd floor were very hard for me to get to as I have a disability. The walk from the main lobby elevator to our end of the resort was not recommended.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Prettylittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicRabourn, General Manager at Hallmark Resort, responded to this reviewResponded 8 August 2014

Prettylittle,

Thank you for the great review. I am sorry that you were not put into a location that better suited your needs. Please let us know the next time you are coming and we will be sure to reserve a room closer to the elevator for you. You may also want to request one of the Limited Edition rooms as they are quite a bit larger. Thank you again for the review and we hope you will stay with us again the next time you visit Newport.

Sincerely,

Ric Rabourn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Resort

Address: 744 SW Elizabeth St, Newport, OR 97365-5109
Phone Number:
Region: United States > Oregon > Oregon Coast > Newport
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Newport
#1 Business Hotel in Newport
#1 Romantic Hotel in Newport
#2 On the Beach Hotel in Newport
Price Range: £98 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hallmark Resort 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
Perched on the edge of the Pacific ocean, the Hallmark Resort, Newport, offers spectacular oceanfront views from every room. Watch the fishing fleet return to Yaquina Bay as the lighthouse keeps watch to the north. The sunsets are amazing. The Hallmark Resort is full-service, offering oceanfront dining at Georgie's Beachside Grill. After a day of exploring, relax in the indoor recreation center with heated pool, sauna, and swirl spa. We offer a variety of room styles including staterooms with king bed and in-room spa. Families choose an oceanfront stateroom with 2 queen beds complete with mini-galley, fireplace and living area. Free WI-FI in all guestrooms and all rooms have a spacious walk out balcony or patio. We are pet friendly. Flexible meeting spaces will accommodate up to 200. Our oceanfront beach party area comes complete with wedding walk and bonfire pit. Let the tradition begin. ... more   less 
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Also Known As:
Hallmark Hotel Newport
Hallmark Resort Newport Oregon

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