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“Great staff made unplanned visit OK”
Review of Clarion Inn

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Clarion Inn
Ranked #4 of 10 Hotels in Ontario
Idaho Falls
Level Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great staff made unplanned visit OK”
Reviewed 15 October 2013

Our vehicle broke down on the interstate and we had to have it towed to Ontario on a Sunday afternoon. We were traveling with our dog so we needed a pet friendly hotel. They allow dogs and charge a $10 pet fee. They have a pet area behind the hotel. They also have a discount for AARP which balanced out the pet fee.

The staff was very helpful and accommodating during our stay. Our vehicle was not ready until 4 pm on Monday afternoon. We went ahead and checked out of our room by noon but they let us use the computer area shown in the photos while we waited. This is a loft area above the front desk and worked out well. Our kids could do their homework at the computers and have the large table to do coursework on.

For breakfast they give you a coupon to the Country Kitchen for one breakfast choice off the menu per guest. The breakfasts include a small glass of juice and unlimited coffee or tea. I had the vegetable omelet which comes with hash browns and toast. It was very good and nice to have a sit-down breakfast included with your room. Thanks to the staff for making a less than enjoyable situation bearable!

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank IdahoGems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Director of Sales at Clarion Inn, responded to this review, 16 October 2013
Thank you for taking the time to write such a nice review about your stay with us. We're glad that we could be your home-away-from-home while you waited to have your car fixed and that you enjoyed our guest service and amenities. We do hope you'll stay with us again if you're in the area.

Tami H - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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151 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Sheridan, Oregon
Level Contributor
70 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 October 2013

I travel weekly and stay in many hotels throughout Oregon. The Clarion Inn in Ontario Oregon has been a favorite. The rooms are very quiet, staff are friendly, and the made to order breakfast is outstanding. The night of Sept 30 2013 I checked in for the night. Next morning I awoke at 4:30am to find bed bugs all over the bed, and the wall behind the bed. I was horrified. Informong the front desk I was given an alternate room. Upon informing fellow employees staying in other rooms our management asked all 6 of us to vacate imediatly, go to landromat to wash all clothing, sterilize everything and switch hotels. The staff at the Clarion suggested that I brang in the bugs from another hotel, unfortunatly I had been staying there for the past 3 weeks. There was no offer to clean personel belongings form the hotel or an offer to help in any form. So sorry to have this experience in what had been a great place to stay.

Room Tip: Check your room very carefully for bed bugs before you carry in your luggage.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Casey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Director of Sales at Clarion Inn, responded to this review, 11 October 2013
Thank you for taking the time to write a review regarding your recent stay. Allow me to apologize on behalf of our hotel for the unfortunate situation that you experienced. I’m sure that was very stressful for you.
I’m very sorry you were not offered a refund on your stay nor were you offered any compensation for the costs you may have incurred to have your items cleaned. That should have been extended to you without hesitation. We’re addressing that as a training issue with front desk staff to make sure this type of situation is handled differently in the future.
Once the general manager was informed of the situation, she immediately called our pest control agent who quickly responded and treated the room in question, as well as surrounding rooms. Since then the rooms have been re-inspected and the pest control agent assured us we no longer have an issue. In the history of our hotel, this was an isolated incident and you can rest assured that we are also taking appropriate measures to train all hotel staff to deal with this type of issue more effectively should it ever arise again in the future.
We certainly value your loyalty to us and appreciate your business, as well as the valuable feedback you have provided. We sincerely appreciate it and hope you will give us another chance to provide you with the superior service and accommodations you have come to expect at our hotel. Please contact our general manager directly to arrange for a refund on your stay or a complimentary night’s stay the next time you’re in Ontario.

Tami H - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Fe, New Mexico
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 October 2013

Although the furnishings were a bit dated, things were clean. If you're traveling with a dog, they are very accommodating. We were placed on the main floor, which provided direct access to the outdoors. The gentleman that checked us in was extremely friendly and helpful. The free sit-down and order breakfast was a nice touch too after a few mornings of buffets on this trip. Value can't be beat!

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank ddp-on-the-go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Director of Sales at Clarion Inn, responded to this review, 10 October 2013
Thank you for taking the time to write a review about your stay with us. We're glad you (and your pet) enjoyed our pet-friendly hotel. We hope you'll stay with us again the next time you're in the area.

Tami H - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
138 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 September 2013

Book online and prepay to get best rate. Huge rooms but needs updating. You do get a coupon for free breakfast at country kitchen that connects to hotel. Staff was friendly. Pet friendly hotel. Cant really say anything else about this hotel. I might stay again because pet fee was cheap and good free breakfast.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Pjm3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Director of Sales at Clarion Inn, responded to this review, 3 October 2013
Thank you for taking the time to write a review about your stay with us. We're glad you enjoyed our pet-friendly hotel as well as our complimentary breakfast in the Country Kitchen Restaurant. We hope you'll stay with us again the next time you're in the area.

Tami H - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 September 2013

I arrived at 10PM. (note Ontairio is on Mountain time)
Restaurant was open until 11PM, which was a big plus for me.

I've stayed at the Sleep Inn in Ontario a number of times. The Clarion was worth the extra $25.

  • Stayed September 2013, travelled solo
    • Value
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Helpful?
1 Thank c5coupe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Director of Sales at Clarion Inn, responded to this review, 23 September 2013
Thank you for your nice comments regarding your recent stay at the Clarion Inn. We're glad you enjoyed the convenience of our late hours in the Country Kitchen Restaurant. Also, thank you for making the switch from another hotel to the Clarion. We hope you'll stay with us again whenever you're in town. Thank you again for taking the time to write a review.

Tami H - Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mounds View, Minnesota
Level Contributor
305 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 8 September 2013

This motel was easy to find. Our room was clean and well maintained. The beds were comfortable. Lots of TV channels and good internet service. The Country Kitchen Restaurant is attached to the motel and the motel gives its guests a coupon for a free breakfast there. We'd stay here again.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
2 Thank MNroadtrippers66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Director of Sales at Clarion Inn, responded to this review, 11 September 2013
Thank you for taking the time to provide a review of your recent stay with us. We're glad you enjoyed your room accommodations and the complimentary breakfast in the Country Kitchen. We hope you'll stay with us again the next time you're in the area.

Tami H
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crooked River Ranch, Oregon
Level Contributor
2 reviews
Reviewed 3 September 2013

This was a nice hotel. Got in late at night, so didn't use the pool, although it looked very inviting. The breakfast was good. We were pulling a tent trailer, and had to park across the street. I did not like having to do this, as it was late at night and didn't like walking in an unfamiliar place in the dark. Other than that, I would recommend this hotel to anyone.

  • Stayed July 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Shappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Director of Sales at Clarion Inn, responded to this review, 5 September 2013
Thank you for taking the time to write a review about your recent stay with us. We're glad you enjoyed our a complimentary hot, cooked-to-order breakfast. We're sorry there wasn't better parking available for your vehicle and trailer. We do hope you'll stay with us again if you're ever in the area.

Tami H
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Inn

Property: Clarion Inn
Address: 1249 Tapadera Ave, Ontario, OR 97914-3044 (Formerly Holiday Inn Ontario)
Phone Number:
Region: United States > Oregon > Ontario
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Clarion Inn 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The Clarion Inn® is a full-service hotel that now offers a FREE, hot made-to-order breakfast so you have the best of both worlds. Guests will find that whether they are traveling for business or pleasure, this Oregon hotel provides great amenities and outstanding service close to a number of local points of interest.Area attractions near this Ontario, OR hotel include the Historic Union Pacific Train Depot, the Oregon Trail Regional Museum, the Four Rivers Cultural Center Museum and the Snake River Correctional Institution (SRCI). A number of shopping centers, golf courses, outdoor recreation areas and entertainment venues can be found in the surrounding area. This Ontario hotel features on-site dining at the Country Kitchen or the Tap Lounge. ... more   less 
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Also Known As:
Clarion Hotel Ontario
Holiday Inn Ontario
Ontario Holiday Inn
Clarion Inn Ontario, Oregon

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