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“Nice stop on the road”

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Holiday Inn Express & Suites Ontario
Ranked #2 of 10 Hotels in Ontario
Certificate of Excellence
Branchville, South Carolina
Level Contributor
198 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Nice stop on the road”
Reviewed 7 August 2014

This is a relatively new hotel. I enjoyed the hotel because it was very clean. The furnishings were well appointed and clean. The hotel is easy to find off of the interstate. The only thing I didn't like was that the pool was a small indoor pool. The day we were there a family was obviously having a reunion and they dominated the pool and outdoor area. They were there for many hours. No problem but just didn't fell like swimming in a small space with so many people. The breakfast was nice and they also gave is a grab bag when we asked. Would definitely stay here again.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danamc01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Manager at Holiday Inn Express & Suites Ontario, responded to this review, 13 August 2014
Thank you for taking the time to provide us with positive feedback regarding your recent stay at our hotel. We are glad to hear that you found our rooms to be clean and well-appointed, our full hot breakfast was enjoyable, and that our location was convenient to your travel needs. We apologize that you were not able to enjoy our pool area due to our high level of occupancy. We hope to provide you with an even better experience the next time you travel to Ontario.
-Justin B
Operations Manager
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192 reviews from our community

Traveller rating
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    3
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cairo, Egypt
Level Contributor
123 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 22 July 2014

Excellent stay at the HIEx in Ontario last week. The staff at the front desk were exceptional upon our 11:00pm arrival, going beyond the call of duty to find my ailing mother a glass of milk! Thank you.

The rooms were excellent: roomy, comfortable beds, and excellent A/C (Ontario is HOT!). No noticeable noises from other rooms nor from the close proximity to the Interstate. Breakfast was very good, with plenty of variety and adequate space.

This is the hotel to stay at in Ontario - Expedia rate was $120.00 for the two queen beds room.

Stayed July 2014, travelled with family
Helpful?
Thank jaredites1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Manager at Holiday Inn Express & Suites Ontario, responded to this review, 29 July 2014
Thank you so much for your positive feedback regarding your recent stay at our hotel. We are very happy to hear that you found our staff to be exceptional, and that our rooms and breakfast exceeded your expectations. We look forward to seeing you again the next time you travel to our area.
-Justin B
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Washington
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

Well, another business trip to the Oregon hinterlands. I have stayed at this hotel before and am well-satisfied with the professional and friendly staff. The rooms are very clean and nicely-furnished and bed very comfortable. I didn't notice any traffic noise at night even though the hotel is located close to Interstate 84. The breakfast was standard HiEx fare which is better than most other hotels. One item to note is that if you work out, this HiEx has a large Fitness Center, more than twice the size of the usual FC's I've seen with aerobic machines plus universal weight machine. I found this to be a very big plus for me since I like to keep my workouts consistent. The only thing I found disappointing was that there was no refrigerator or microwave for the standard rooms (suites, yes). Hotel staff told me, however, that this is going to change in the near future so I guess I'll have to wait until my next visit in about a year to see if this rings true. A minor issue for me but I do like the convenience of microwave and fridge on business trips. There are nice restaurants in town, especially on South Oregon Street (west of hotel on main road, thru underpass and first left). Overall, this hotel is nice and I will stay here again.

Room Tip: Try to get an upper room on the inside of the L-shaped hotel. These sides face a grassy/treed area...
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Daryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Manager at Holiday Inn Express & Suites Ontario, responded to this review, 15 July 2014
Thank you for your positive review regarding your recent stay at our hotel. We are glad that you found our staff to be friendly and professional, and that our fitness center exceeded your expectations. We do apologize for any inconvenience caused by the lack of a fridge or microwave in your room. We are indeed in the planning stage of incorporating refrigerators into all of our guest rooms. We hope to be able to provide you with an even better experience the next time you travel to Ontario.
-Justin B
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marcellus, New York
Level Contributor
201 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 14 July 2014 via mobile

From the friendly, welcoming greeting to our departure, this was a perfect experience. We almost changed our travel plans due to a recent bad experience at a different HI property, and I am so glad we didn't.

Our room was clean and comfortable, the pool was very nice, and the continental breakfast was quite good compared to other similar properties. Wifi worked well, the laundry facilities were clean, and they put out yummy cookies in the late evening. What more could you ask for at this price point?!

We will definitely stay here again if we pass though the area.

Stayed July 2014
Helpful?
1 Thank GracieCNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Manager at Holiday Inn Express & Suites Ontario, responded to this review, 15 July 2014
Thank you so much for your positive feedback regarding your recent stay with us. We are very glad to hear that your found our staff to be friendly and welcoming, and that you were able to enjoy our comfortable rooms, indoor pool, and our great hot breakfast. Our staff takes great pride in providing the very best accommodations in Ontario, and your words are an encouragement to all of us here at Holiday Inn Express & Suites. We hope to see you again the next time you travel to our area.
Justin B
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Idaho Falls, Idaho
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 June 2014 via mobile

After looking at our choices in Ontario we knew this was the only place to stay. Clean rooms, fresh sheets and linens, friendly helpful staff.
I was concerned about being next to on ramp of the freeway but after 10 pm it was quiet. I was also concerned about being next to the elevator and never heard anything in the hall.
Breakfast was fine for a hotel breakfast.
My only complaint is not having any pet friendly rooms.

Stayed June 2014, travelled with family
Helpful?
Thank kjkmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Manager at Holiday Inn Express & Suites Ontario, responded to this review, 24 June 2014
Thank you very much for your positive review of you recent stay at our hotel. We do apologize that you found our pet policy to be inconvenient, but we are glad to hear that you were able to enjoy our clean rooms with fresh sheets and linens, and that you found our staff to be friendly and helpful. We hope to see you again the next time you travel through Ontario.
-Justin B
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corvallis, Oregon
Level Contributor
127 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 June 2014

I stayed at this hotel one night while traveling and had a great stay. The room was very clean and spacious, and the bed was comfortable. Everything in the room worked properly, and it had a hair dryer in the bathroom. The decor was very nice, and the room was well-lit. The free wi-fi worked great. But the best part was the included breakfast - they had a great selection of breakfast foods: eggs, sausage, bacon, cereals, oatmeal, breads, fruit, cinnamon rolls, juices, etc. If you are traveling with your family, there is sure to be something everyone will like. The staff was very friendly and helpful. Nice indoor pool with hot tub. Quick access from the interstate but far enough away there was no road noise. This is the place I recommend you stay in Ontario.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OregonOpus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Manager at Holiday Inn Express & Suites Ontario, responded to this review, 24 June 2014
Thank you so much for taking the time to provide us with such a positive review of your recent stay at our hotel. We take great pride in serving at the best hotel in Ontario, and your comments regarding our clean, spacious rooms, our friendly & helpful staff, and our breakfast amenities serve as wonderful encouragement to all of us here at Holiday Inn Express and Suites. We hope you will give us another chance to provide you with another great stay in the future.
-Justin B
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bend, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

our stay was wonderful at check in. We were given a sheet of most popular places near with addresses (very helpful) we arrived to a very clean room ( big plus for me ) I usually cringe at other hotels and the things I find or don't find in regards to cleanliness. We had excellent service when one of our keys did not work and when we realized we forgot toothpaste. ( both issues we taken care of quickly and friendly (with a smile) that matters to me :) check out was also great (Even though I did not want to leave just yet) The manager happened to be at the front desk and was very friendly . Also an employee took our pic before leaving . This was a good memorable trip. Thank you Holiday Inn Express & Suites !

Room Tip: Suite with hot tub on 3rd floor !
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpress212, Manager at Holiday Inn Express & Suites Ontario, responded to this review, 24 June 2014
Thank you very much for taking the time to provide us with your positive feedback regarding your recent stay. We're very happy to hear that you had an excellent service experience with our helpful staff, and that you found your room to be spotless. We are glad we could be a part of making your trip a memorable one, and we hope to see you again the next time you stay in Ontario.
-Justin B
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Ontario

Property: Holiday Inn Express & Suites Ontario
Address: 212 SE 10th St, Ontario, OR 97914-3836
Phone Number:
Region: United States > Oregon > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Ontario
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Ontario 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
New hotel in Ontario, Oregon provides comfort & convenience. Welcome to the Holiday Inn Express & Suites in Ontario, Oregon. Our Ontario hotel is halfway between Portland, OR and Salt Lake City, UT, making it ideal for all travelers. Families looking for lodging in Ontario, Oregon will love our smoke-free hotel, located off I-84 and 50 minutes from Boise, Idaho. We are close to local attractions, including Four Rivers Cultural Center, Old Fort Boise, Rinehart Stone House Museum and the Oregon Trail Agricultural Museum. Nearby sights and activities include the Ontario Golf Club, the Vale Murals and the Farewell Bend State Recreation Area.Business travelers will be impressed by the comfort of our Ontario, Oregon accommodations. We offer easy access to companies such as Heinz Frozen Foods, AmeriCold Logistics, Holy Rosary Medical Center and the Oregon Bureau of Land Management. Treasure Valley Community College is just down the street. Our new hotel in Ontario, OR also provides a 24-hour business center with fax, copy and print services and free high-speed, wired and wireless Internet access throughout the hotel. While lodging in Ontario, Oregon you can enjoy upscale amenities including an indoor pool with whirlpool that opens to an outdoor deck with a relaxing waterfall and a Great Room with a cozy fireplace. Also, there is a 24-hour fitness center and a delicious Express Start breakfast. So Stay Smart at the Holiday Inn Express Hotel Oregon. ... more   less 
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Also Known As:
Holiday Inn Express Ontario
Ontario Holiday Inn
Holiday Inn Express & Suites Ontario Oregon

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